Supervisor, Student Services

Edtech.com's Summary

University of Utah is hiring a Supervisor, Student Services. The role involves leading a small team in Undergraduate Admissions Processing, providing customer support, coordinating communication efforts, and collaborating with internal stakeholders to manage admissions inquiries and outreach activities. The supervisor works directly with applicants and campus partners, supports recruitment efforts, and transitions into a hybrid work model after 90 days.

Highlights

Supervise and train student clerks in Undergraduate Admissions Processing.

Coordinate phone, window, and email customer service coverage.

Educate applicants, families, and campus partners on admissions policies and procedures.

Participate in outreach by tabling at campus events such as orientations and auditions.

Collaborate with Admissions Call Center and Enrollment Management Marketing & Communications teams to ensure consistent messaging.

Track and resolve escalated inquiries, coordinating with upper management as needed.

Support the Admissions Recruitment team through communication platforms and meetings.

Require five years of related experience, including two years of supervisory experience or equivalent education.

Preferred familiarity with University of Utah undergraduate admissions practices.

Full-time position with a $19.25 hourly pay rate; hybrid schedule requiring in-office presence at least three days per week after initial 90 days.

Supervisor, Student Services Full Description

Toggle navigation

Supervisor, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	06/25/2026
Requisition Number	PRN45471B
Job Title	Supervisor, Student Services
Working Title	Outreach and Communication Supervisor, Undergraduate Admissions Processing
Career Progression Track	C
Track Level
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Standard Hours per Week	40.00
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	M-F (8:00-5:00)
VP Area	Academic Affairs
Department	00295 - Office of Admissions
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	19.25
Close Date	07/02/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	The U has seen increases in application numbers and incoming class size year-over-year with goals of continued growth. Additionally, the students and families we serve have more diverse questions, considerations, and needs as the U develops new academic programs, changes its scholarship structure, and recruits students from down the street and around the world. This has led to a higher need for customer support in Undergraduate Admissions Operations. The Outreach and Communication Supervisor will serve as a member of the Undergraduate Processing leadership team alongside two Area Supervisors and the Associate Director. They work directly with campus partners and applicants, while also supervising a small team of student clerks and receiving training in undergraduate admissions policies and procedures. After 90 days of in-person employment with the Office of Admissions, this becomes a hybrid position; due to business needs, the Outreach and Communication Supervisor must work in-office at least 3 days per week.
Responsibilities	Supervising and training student clerks Coordinating phone, window, and email coverage, providing direct customer service as needed Understanding division practices, deadlines, and policies to help educate applicants, their families, and campus partners Tabling at campus events (e.g., Utah Bound orientation, Discover the U, College of Fine Arts Auditions, etc.) Collaborating with the Admissions Call Center and Enrollment Management Marketing & Communications team to ensure consistent messaging and customer support Tracking escalated phone calls/emails; resolving if possible and coordinating with upper management when necessary Supporting the Admissions Recruitment team through Teams chat and attending relevant meetings Other duties as assigned
Minimum Qualifications	Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description
Preferences	Preference will be given to candidates familiar with the undergraduate admissions practices of the University of Utah
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have five or more years of related work experience or equivalency?
- Yes
- No
* Do you have two or more years of supervisory experience or equivalency?
- Yes
- No
* Do you have previous work experience in a college/university environment?
- Yes
- No
* Are you legally authorized to work in the United States?
- Yes
- No
* Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?
- Yes
- No
* In 250 words or fewer, describe your interest in this position. Why is it a good fit for you at this time in your career?
(Open Ended Question)

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter
Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: [email protected]

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
.

Any data not saved will be lost.

Click 'OK' to keep your session active.

Original Job Description

Toggle navigation

Supervisor, Student Services Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	06/25/2026
Requisition Number	PRN45471B
Job Title	Supervisor, Student Services
Working Title	Outreach and Communication Supervisor, Undergraduate Admissions Processing
Career Progression Track	C
Track Level
FLSA Code	Nonexempt
Patient Sensitive Job Code?	No
Standard Hours per Week	40.00
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	M-F (8:00-5:00)
VP Area	Academic Affairs
Department	00295 - Office of Admissions
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	19.25
Close Date	07/02/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	The U has seen increases in application numbers and incoming class size year-over-year with goals of continued growth. Additionally, the students and families we serve have more diverse questions, considerations, and needs as the U develops new academic programs, changes its scholarship structure, and recruits students from down the street and around the world. This has led to a higher need for customer support in Undergraduate Admissions Operations. The Outreach and Communication Supervisor will serve as a member of the Undergraduate Processing leadership team alongside two Area Supervisors and the Associate Director. They work directly with campus partners and applicants, while also supervising a small team of student clerks and receiving training in undergraduate admissions policies and procedures. After 90 days of in-person employment with the Office of Admissions, this becomes a hybrid position; due to business needs, the Outreach and Communication Supervisor must work in-office at least 3 days per week.
Responsibilities	Supervising and training student clerks Coordinating phone, window, and email coverage, providing direct customer service as needed Understanding division practices, deadlines, and policies to help educate applicants, their families, and campus partners Tabling at campus events (e.g., Utah Bound orientation, Discover the U, College of Fine Arts Auditions, etc.) Collaborating with the Admissions Call Center and Enrollment Management Marketing & Communications team to ensure consistent messaging and customer support Tracking escalated phone calls/emails; resolving if possible and coordinating with upper management when necessary Supporting the Admissions Recruitment team through Teams chat and attending relevant meetings Other duties as assigned
Minimum Qualifications	Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description
Preferences	Preference will be given to candidates familiar with the undergraduate admissions practices of the University of Utah
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have five or more years of related work experience or equivalency?
- Yes
- No
* Do you have two or more years of supervisory experience or equivalency?
- Yes
- No
* Do you have previous work experience in a college/university environment?
- Yes
- No
* Are you legally authorized to work in the United States?
- Yes
- No
* Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?
- Yes
- No
* In 250 words or fewer, describe your interest in this position. Why is it a good fit for you at this time in your career?
(Open Ended Question)

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter
Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
.

Any data not saved will be lost.

Click 'OK' to keep your session active.

Let me find your next job.

Thanks - you're signed up.

Supervisor, Student Services

Edtech.com's Summary

Supervisor, Student Services Full Description

Student Services Specialist – CTE Programs

Special Education Student Support Advisor

Assistant Vice President for Student Engagement and Success (AVP)

Part Time Academic Advisor, College of Education, West Plains

Student Support Associate (Multiple)