Student Support Associate (Multiple)

🇺🇸 Remote - US 🕑 Full-Time 💰 $38K - $40K 💻 Academic Advising 🗓️ July 1st, 2026

Salesforce

Edtech.com's Summary

Old Dominion University is hiring a Student Support Associate to act as a frontline representative in a centralized, tiered support One Stop, delivering high-quality customer service to current students and families. The role involves resolving student inquiries across multiple functional areas including financial aid, registrar, student accounts, and military benefits through various channels such as in-person, phone, email, chat, and virtual platforms while ensuring a seamless and student-centered experience.

Highlights

Provide customer service to students and families across multiple service areas (financial aid, registrar, student accounts, military benefits).
Resolve inquiries via in-person, phone, email, chat, and virtual channels.
Manage peak volumes in walk-ins, calls, and emails with professionalism and sound judgment.
Strong communication, problem-solving, and documentation skills required.
Work cooperatively within a team environment to achieve goals.
Familiarity preferred with Customer Relationship Management systems, contact center technology, web conferencing, Google and MS Office products.
Some experience in higher education and knowledge of student information systems such as Banner or Salesforce preferred.
Position requires flexible work hours including evenings, weekends, and holidays as needed.
Remote position with provided computer equipment; high-speed internet is employee's responsibility.
Salary range between $38,000 and $40,000 annually.