Student Support Specialist

Job Profile:

Student Support Specialist 1

Job Family:

Student Support Services

Time Type:

Full time

Max Pay - Depends on experience:

$45,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description:

The T. Denny Sanford School of Social and Family Dynamics at Arizona State University is seeking a Student Support Specialist to join our team. The Student Support Specialist serves as the first point of contact for the School. In this role, you will support undergraduate, graduate, and prospective students by addressing general inquiries and connecting them to appropriate contacts and resources via phone, email, and chat. You will also provide essential administrative support to the Sanford School advising staff.

A function of this position is to develop a deep understanding of student needs and communicate effectively with relevant teams to ensure the best possible educational experience. The Student Support Specialist facilitates connections to a broad range of academic, professional, and personal support services — helping students overcome barriers, strengthen their skills, and ultimately improve persistence and graduation rates.

Days and Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m.

This is a 100% onsite position.

Position Salary Range: $42,000 - $45,000 per year, DOE

Essential Duties:

I. Student Services & Advising Support

• Serve as the primary reception desk contact, welcoming, checking in, and directing all incoming students, guests, and inquiries 

• Confer with students regarding program procedures, policies, and technical guidance, directing them to the appropriate advisor for further assistance

• Administer support to enrolled and prospective students, including course registration, graduation processing, petitioning, withdrawals, program documentation, and student orientations and information sessions

• Respond to student questions and concerns in a timely, helpful, and encouraging manner

• Assist with make-up exams, course overrides, and general advising inquiries

• Support student outreach efforts and manage Salesforce-related student inquiries

• Coordinate Alpha Kappa Delta (AKD) Honor Society activities and related correspondence

II. Administrative & Operational Duties

• Manage email and phone communications on behalf of the school

• Generate and maintain reports, including graduation audits, grad checks, incomplete grades, and prerequisite reviews

• Handle mail services and deliveries, and bulletin board updates

• Provide backup support for parking validations, master key access, and academic scheduling

• Review and help ensure adequate E2E staff coverage for student appointments

• Perform detail-oriented administrative tasks accurately and efficiently

III. Collaboration & Relationship Management

• Initiate and sustain strong, positive working relationships with program coordinators, department chairs, and university units

• Work collaboratively across university departments to facilitate comprehensive student support

• Serve as backup support for advising, scheduling, and event coordination as needed

• Attend and participate in staff meetings, professional development seminars, and student support-related meetings

• Perform other duties as assigned

Desired Qualifications:

• Knowledge of organizational and administrative practices

• Strong skills in organizing, prioritizing, and managing competing work activities effectively

• Demonstrated customer service experience in a professional or educational setting

• Excellent verbal and written communication skills

• Ability to establish and maintain effective working relationships with students, faculty, and staff

• Proficiency with personal computers and related software applications

• Experience supporting programs of study for a student population

• Demonstrated ability to self-direct on identified projects while also functioning as a high-performing team member

• Flexibility, resilience, and the ability to manage quickly changing priorities, including conflict resolution

• Proficiency with Salesforce, PeopleSoft, and Microsoft Office applications (email, spreadsheets, presentations, and documents

• Comfort troubleshooting technical issues and working through detailed administrative processes

Working Environment:

• Days and Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m.

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; walk moderate distances to perform work

• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts

• Frequent bending, reaching, lifting, pushing, pulling, and carrying objects up to 25 pounds

• Occasional meetings across ASU campuses and with external partners

Department Statement:

The School of Social and Family Dynamics is an academic unit within The College of Liberal Arts and Sciences; which is the largest college at ASU and is organized in a divisional structure comprised of humanities, natural sciences and social sciences. The atmosphere is collegial, priorities are fluid and demands for assistance come from many directions. Our school offers a variety of degree programs in Family and Human Development and Sociology. Our faculty are at the cutting edge of their fields and are devoted to finding solutions to today's most difficult and important problems. The work of the school, however, is not focused entirely on problems. We address the positive outcomes associated with development, families and social institutions. Understanding individual, family and social strengths and resilience is critical to promoting and improving well-being and health. For more information on the Sanford School, please visit our website at https://thesanfordschool.asu.edu.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$21875.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.