Edtech.com's Summary

Kentucky Community & Technical College System is hiring a Student Support Specialist (Part-Time In-Person). The role is based at Maysville Community & Technical College’s Licking Valley campus in Cynthiana, where the specialist helps students overcome academic and non-academic barriers through technology help, testing services, and guidance on enrollment and financial aid. The specialist works within the college’s Student Success department and connects students with tutoring, library, and other campus resources.

Highlights

Help students with college technology and self-service systems, including account access, Blackboard, PeopleSoft, student email, campus computers, printing, and digital course materials.
Provide testing and academic support, including proctored exams and testing accommodations, and connect students to tutoring and other academic resources.
Help students find and order textbooks, get required course materials and student ID cards, and use campus resources such as loaner computers, calculators, and the food pantry.
Connect students with library staff for research and reference help, including guidance on online databases and scholarly resources.
Guide students through enrollment and records processes such as holds, consent-to-release forms, transcripts, and class schedules.
Assist with financial aid processes, including FAFSA completion, SAP appeals, and scholarships.
Take part in student orientation, registration, and enrollment activities, and keep records of student assistance and testing while protecting confidential student information.
Bachelor’s degree in any field or equivalent years of experience, with experience in technology, customer service, student support, education, or administrative services preferred.
Pay of $16 per hour for a part-time, temporary, in-person schedule of 20 hours per week.

Student Support Specialist (Part-Time In-Person) Full Description

Student Support Specialist (Part-Time In-Person) Open Until Filled

Salary Range: $16.00/Hour

Contract Term Length: Not Applicable

Standard Hours: 20 hours weekly

Work Location: On-Site

FLSA Status: Non-Exempt

College: Maysville Community & Technical College

Campus Location: Maysville Licking Valley Ctr

Department: Student Success

Total Rewards

Maysville Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

Exceptional health care, vision, and dental coverage for you and your family
Tuition reimbursement/waiver for you, your spouse, and dependents
403(b) retirement plan: a 5% employee contribution receives a 10% employer match
Vacation/Sick Time
Work-Life Balance
9.5 Paid Holidays
2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
Employee Assistance Program

Job Summary

Maysville Community & Technical College is advertising for a part-time Student Support Specialist. This is an in-person position on Licking Valley Campus in Cynthiana, KY and is not eligible for remote benefits. Assists students with a variety of academic, professional, and personal support services to overcome academic and non-academic barriers.

Job Duties:

Assist students with college technology and self-service systems, including account access, Blackboard, PeopleSoft, student email, campus computers, printing, digital course materials, and other online resources.
Provide testing and academic support services, including proctored exams, testing accommodations, and connections to tutoring and other academic resources.
Assist students with locating and ordering textbooks, accessing required course materials, obtaining student ID cards, and utilizing campus resources such as loaner computers, calculators, and the food pantry.
Connect students with library staff for research and reference assistance, including guidance on using online databases, locating scholarly resources, and accessing library services.
Help students navigate common enrollment and records processes, including holds, consent-to-release forms, transcripts, class schedules, and other student self-service functions.
Provide general assistance with financial aid processes and resources, including FAFSA completion, SAP appeals, scholarships, and financial aid self-service.
Participate in student orientation, registration, enrollment, and other campus activities as needed.
Maintain appropriate records of student assistance and testing activities, protect confidential student information, and perform other related duties as assigned.

Minimum Qualifications:

Bachelor's degree in any field or equivalent years of experience

Preferred Qualifications:

Experience with various technology and programs, customer service, student support, education, or administrative services.

Additional Skills Requested:

Customer service, Adaptability, Communication, Technological ability, Organization, Time Management, Dependability, Teamwork

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.

Let me find your next job.

Thanks - you're signed up.

Student Support Specialist (Part-Time In-Person)

Edtech.com's Summary

Student Support Specialist (Part-Time In-Person) Full Description

Call Center Manager

Customer Care Representative

Student: Front Counter Customer Service

Advance Associate, Customer Service

Contingent Worker (CWK)