University of Kentucky
Student Technology Specialist
Edtech.com's Summary
University of Kentucky is hiring a Student Technology Specialist. The role involves assisting students with accessing Eduroam, downloading and installing software, troubleshooting technical issues, supporting student success initiatives, and maintaining general computer support both in person and remotely.
Highlights
- Assist students with Eduroam access, software installation, and troubleshooting technical issues on campus
- Provide both in-person and remote computer support
- Record all interactions using the ServiceNow ticketing system
- Must be enrolled full-time at University of Kentucky for Fall 2026 and maintain good academic standing
- Experience with operating systems including Windows, MacOS, iOS, iPadOS, and Android preferred
- Proficiency in Microsoft Office and strong customer service skills preferred
- Excellent verbal communication and ability to explain technical concepts to non-technical users required
- Part-time position with flexible shifts (10-20 hours per week), working around class schedules during days, evenings, or nights
- Hourly wage set at $13.25
- Reports to ITS Customer Support & Student Enablement department
Student Technology Specialist Full Description
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Posting Details
Posting Specific Questions
Posting Details
| Job Title | Student Technology Specialist |
|---|---|
| Requisition Number | DU14638 |
| Department Name | 3L700:ITS Customer Spt & Student Enablement |
| Work Location | Lexington, KY |
| Salary Range | $13.25 per hour |
| Type of Position | Student |
| Position Time Status | Part-Time |
| Required Education | Candidates must be enrolled at UK full-time for the Fall 2026 semester. Candidates must remain enrolled full-time in good academic standing for the duration of their employment with ITS. |
| Required Related Experience | Coursework or other experience relating to computer science, engineering, mass communications and/or customer service Experience with some of the following operating systems; Windows, MacOS, iOS, iPadOS, and Android |
| Required License/Registration/Certification | none |
| Physical Requirements | Ability to work at a desk utilizing computer, mouse, keyboard, and chat support for portions of the day |
| Shift | We are currently hiring for the Fall 2026 semester; Days, Evenings, Nights. Shifts are flexible. We work around your class schedule. Must be able to work 10-20 hours per week. |
| Job Summary | Student Technology Specialists assists with accessing Eduroam, downloading and installing software, supporting overall student success Initiatives, troubleshooting technical issues students have while on campus, recording interactions in ServiceNow ticketing system and general computer support and maintenance.Students will provide both in person and remote support. Please include your availability for the Fall semester in your Cover Letter |
| Skills / Knowledge / Abilities | Excellent verbal communication skills required Must have proficient or advanced computer and keyboarding skills Ability to work alone, as well as with a team is essential Must be independent and dependable Strong interpersonal skills required Ability to effectively explain technical concepts into non-technical language |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Must be proficient with Microsoft Office products. Troubleshooting technical issues and customer service skills preferred |
| Deadline to Apply | 08/01/2026 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Required fields are indicated with an asterisk (*).
- *
Describe your definition of customer service.
(Open Ended Question)
- *
Please describe a situation in which you dealt with a difficult customer and how you successfully resolved the issue.
(Open Ended Question)
- *
Please provide a brief synopsis of your troubleshooting skills and methodology.
(Open Ended Question)
- *
What is your student classification?
- Freshman
- Sophomore
- Junior
- Senior
- Graduate Student
- Bachelor's completed
- *
Please list the hours, days, and shifts you are available to work.
(Open Ended Question)
Required Documents
- Resume
- Cover Letter
Optional Documents
- Academic Transcript
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