Edtech.com's Summary

San Diego State University is hiring a Student Workforce Coordinator (Administrative Support Coordinator II) to lead the student employee experience within the Office of the Registrar, ensuring exceptional front-line service for the campus community. The coordinator recruits, trains, coaches, and manages a team of student assistants serving as the first point of contact for students, faculty, staff, and the public across phone, email, and in-person channels, while developing training resources and coordinating daily staffing around registration cycles. This is a full-time, on-site role based in San Diego, CA, paying $4,367-$6,362 per month.

Recruit, onboard, train, coach, and develop student assistants, building their customer service and problem-solving skills.
Coordinate daily workforce operations, including scheduling, work assignments, and staffing adjustments based on registration cycles.
Monitor student assistant performance and service trends to identify training needs and improve the customer experience.
Develop and maintain training materials, procedures, and knowledge resources for consistent policy communication.
Provide guidance on escalated or complex inquiries, collaborating with Registrar functional areas on resolutions.
Apply comprehensive knowledge of university infrastructure, policies, and office administration practices.
Track budget and financial data, calculating ratios and preparing accurate projections.
Prepare professional correspondence and reports, handling sensitive interactions across the organization.
High school diploma or equivalent plus several years of related office experience required.
Experience managing student employee programs, chatbot systems, or social media coordination preferred.

Student Workforce Coordinator (Administrative Support Coordinator II) Full Description

Position Summary
The Student Workforce Coordinator plays a key leadership role in shaping the student employee experience within the Office of the Registrar while ensuring exceptional front-line service for the campus community. This position recruits, trains, coaches, and coordinates a team of student assistants who serve as the first point of contact for students, faculty, staff, and the public across virtual phone, email, and in-person service channels. By managing daily staffing, anticipating peak service periods, and developing meaningful training and professional development opportunities, the coordinator helps student employees build valuable workplace skills while delivering accurate and responsive support.

The Office of the Registrar sits within SDSU's Enrollment Services division, representing enrollment management programs and providing services related to student academic records, class scheduling, and advising tools. The office includes three managers, two assistant directors, and 34 staff across four distinct units.

Key Responsibilities

Recruit, onboard, train, coach, and develop student assistants, building their customer service, critical thinking, and problem-solving skills.
Coordinate daily workforce operations, including scheduling, work assignments, service coverage, and staffing adjustments based on registration cycles and anticipated demand.
Monitor student assistant performance and service trends to identify training needs, recurring questions, and opportunities to improve the customer experience.
Develop and maintain training materials, procedures, and knowledge resources to ensure consistent and accurate communication of policies and processes.
Provide guidance on escalated or complex inquiries, determining appropriate resolutions or referrals while collaborating with Registrar functional areas.

Education and Experience

Entry to this classification requires fully functional knowledge of and skill in standard office procedures and practices, normally obtained through a high school program, technical/vocational program, or equivalent, combined with several years of related office work experience.
Thorough knowledge of English grammar, spelling, and punctuation, with strong oral and written communication skills.
Ability to use and quickly learn new office support technology systems and software packages.

Key Qualifications

Comprehensive knowledge of university infrastructure, policies, procedures, and office administration practices, with expertise in office software and administrative systems.
Demonstrated ability to independently manage multiple priorities and projects, interpret and apply policies, and exercise sound judgment.
Strong analytical and problem-solving skills to troubleshoot administrative and operational issues and develop effective solutions.
Working knowledge of budget processes and business mathematics, including tracking financial data and preparing projections.
Experience managing student employee programs is preferred; experience maintaining chatbot systems and coordinating social media is preferred.
One or more years in a high-volume university administrative setting and demonstrated ability to interpret academic policies and enrollment procedures preferred.

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Student Workforce Coordinator (Administrative Support Coordinator II)

Edtech.com's Summary

Student Workforce Coordinator (Administrative Support Coordinator II) Full Description

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