University of South Carolina
System Administrator
🇺🇸 Columbia, SC
🕑 Full-Time
💰 $45K - $56K
💻 Information Technology
🗓️ September 24th, 2025
SQL
Edtech.com's Summary
University of South Carolina is hiring a System Administrator. The role involves managing the daily configuration, support, and maintenance of the ServiceNow platform, ensuring optimal system performance, security compliance, and collaborating with teams to develop and deploy new applications aligned with business objectives.
Highlights
- Manage day-to-day ServiceNow operations including user/group management, ACLs, roles, and licenses.
- Perform system health checks, upgrades, patching, and performance monitoring to maintain platform security and efficiency.
- Configure standard ServiceNow functionalities such as forms, notifications, workflows, and scripts following best practices.
- Provide second-line support for ServiceNow incidents and requests to minimize business impact.
- Collaborate with developers on deployments, testing, and troubleshooting of custom apps and integrations.
- Required skills include HTML, CSS, ASP, Visual Basic, Microsoft Access, JavaScript, SQL, and PHP.
- Minimum requirement: Bachelor’s degree in a job-related field or equivalent combination of certification, training, and experience.
- Preferred qualification: Bachelor’s degree specifically in Information Technology Systems.
- Compensation ranges from $45,133 to $56,416 annually with a 37.5-hour work week.
- Works within the Division of Information Technology, IT Service Management department supporting university faculty, staff, and students.
System Administrator Full Description
System Administrator
Please see Special Instructions for more details.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 7, 2025.
Logo |
Posting Number | STA00768PO25
Job Family | Information Technology
Job Function | IT Business Systems Analysis
USC Market Title | IT Business Analyst
Link to USC Market Title | https://uscjobs.sc.edu/titles/133265
Job Level | P0 - Professional
Business Title (Internal Title) | System Administrator
Campus | Columbia
Work County | Richland
College/Division | Division of Information Technology
Department | IT Service Management
State Pay Band | 5
Approved Starting Salary | $45,133
Advertised Salary Range | $45,133- $56,416
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Information Technology
Posting Number | STA00768PO25
Job Family | Information Technology
Job Function | IT Business Systems Analysis
USC Market Title | IT Business Analyst
Link to USC Market Title | https://uscjobs.sc.edu/titles/133265
Job Level | P0 - Professional
Business Title (Internal Title) | System Administrator
Campus | Columbia
Work County | Richland
College/Division | Division of Information Technology
Department | IT Service Management
State Pay Band | 5
Approved Starting Salary | $45,133
Advertised Salary Range | $45,133- $56,416
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Information Technology
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | System Administrator – ServiceNow
Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nation’s fastest-growing states. As a Gamecock, you will be part of a dynamic, fast-paced, and talented team. You will have the ability to make a significant impact on the technology that powers our university.
About the Role:
The ServiceNow System Administrator is responsible for the day-to-day configuration, support, and maintenance of the ServiceNow platform. This role ensures optimal performance and usability of the system, supports the development and deployment of new applications, modules, and workflows, and collaborates with cross-functional teams to align the platform with business goals. The administrator also ensures compliance with governance and security standards while enabling efficient and scalable IT service management processes.
Key Responsibilities:
Manage day-to-day ServiceNow operations, including user and group management, access controls (ACLs), roles, and licenses. Perform routine system health checks, upgrades, patching, and performance monitoring to keep the platform secure and optimized. Configure out-of-the-box functionality (forms, lists, notifications, service catalogs, workflows, business logic, scripts, etc.) while following best practices. Provide second-line support for incidents and requests related to ServiceNow modules, ensuring quick resolution and minimizing business impact. Partner with ServiceNow developers on deployments, testing, and troubleshooting custom applications and integrations.
What We’re Looking For:
Detail-Oriented & Methodical Person Strong Communicator Collaborative and Team-Oriented Problem-Solver Customer Service Mindset Adaptable & Continuous Learner
Why Join Us:
You will continue to develop your skills through real-world experience and professional development opportunities. You will collaborate with colleagues in the Division of IT, across the Columbia campus, and throughout the University of South Carolina system to provide innovative solutions and problem resolution. You will be joining a team of supportive, united, and approachable IT professionals that leverage ServiceNow daily to improve work management and service management for our faculty, staff, and students.
Perks of the University of South Carolina:
Competitive Compensation and great benefits! -Paid Tuition -Paid Parental Leave -Dependent Scholarships -State Benefits -State Retirement Work-Life-Balance: Full-time pay with a 37.5 work week Generous PTO (paid time off) including accrual of Sick and Annual Leave with 13 Paid Holidays per year
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Bachelor’s degree in Information Technology Systems; or equivalency
Knowledge/Skills/Abilities | HTML, CSS, ASP, Visual Basic, Microsoft Access, Javascript, SQL, PHP
Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nation’s fastest-growing states. As a Gamecock, you will be part of a dynamic, fast-paced, and talented team. You will have the ability to make a significant impact on the technology that powers our university.
About the Role:
The ServiceNow System Administrator is responsible for the day-to-day configuration, support, and maintenance of the ServiceNow platform. This role ensures optimal performance and usability of the system, supports the development and deployment of new applications, modules, and workflows, and collaborates with cross-functional teams to align the platform with business goals. The administrator also ensures compliance with governance and security standards while enabling efficient and scalable IT service management processes.
Key Responsibilities:
Manage day-to-day ServiceNow operations, including user and group management, access controls (ACLs), roles, and licenses. Perform routine system health checks, upgrades, patching, and performance monitoring to keep the platform secure and optimized. Configure out-of-the-box functionality (forms, lists, notifications, service catalogs, workflows, business logic, scripts, etc.) while following best practices. Provide second-line support for incidents and requests related to ServiceNow modules, ensuring quick resolution and minimizing business impact. Partner with ServiceNow developers on deployments, testing, and troubleshooting custom applications and integrations.
What We’re Looking For:
Detail-Oriented & Methodical Person Strong Communicator Collaborative and Team-Oriented Problem-Solver Customer Service Mindset Adaptable & Continuous Learner
Why Join Us:
You will continue to develop your skills through real-world experience and professional development opportunities. You will collaborate with colleagues in the Division of IT, across the Columbia campus, and throughout the University of South Carolina system to provide innovative solutions and problem resolution. You will be joining a team of supportive, united, and approachable IT professionals that leverage ServiceNow daily to improve work management and service management for our faculty, staff, and students.
Perks of the University of South Carolina:
Competitive Compensation and great benefits! -Paid Tuition -Paid Parental Leave -Dependent Scholarships -State Benefits -State Retirement Work-Life-Balance: Full-time pay with a 37.5 work week Generous PTO (paid time off) including accrual of Sick and Annual Leave with 13 Paid Holidays per year
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Bachelor’s degree in Information Technology Systems; or equivalency
Knowledge/Skills/Abilities | HTML, CSS, ASP, Visual Basic, Microsoft Access, Javascript, SQL, PHP
Job Duties
Job Duty | System Administration and Catalog Development: Acts as the System Administration and Catalog Development for the ServiceNow solution. Analyzes the business processes and needs, recommends new business processes, and develops applications and interfaces to enhance business processes. The following technologies are used, but not limited to: HTML, Microsoft Office, Javascript, SQL and Jelly (ServiceNow Core Code).
Essential Function | Yes
Percentage of Time | 40Job Duty | Technical Administration and Process Improvement: Assists in the resolution of technical issues related to ServiceNow. Monitors work queue for user issues and needs. Acts as the primary contact for group updates and user assignments, troubleshooting of any unexpected technical issue, assists in scheduling, coordination and installation of patches and upgrades. Maintains knowledge of new innovative and emerging technology and IT best practices. Implements this knowledge with experience to provide recommendations on business process improvements, software and hardware. Evaluates, recommends, and implements any directives for standardization or process improvement. Reporting: Designs and verifies reports in ServiceNow. Responsible for collecting requirements, suggesting current reports or tools that meet requirements and development of reports, either self-service or dashboard-based produced, on either as needed or scheduled basis.
Essential Function | Yes
Percentage of Time | 25Job Duty | Reporting: Designs and verifies reports in ServiceNow. Responsible for collecting requirements, suggesting current reports or tools that meet requirements and development of reports, either self-service or dashboard-based produced, on either as needed or scheduled basis.
Essential Function | Yes
Percentage of Time | 20Job Duty | Documentation/Training/Other Duties: Responsible for creation, maintenance, availability and presentation of documentation and training for ServiceNow processes and cross training. Other duties as assigned.
Essential Function | Yes
Percentage of Time | 15
Essential Function | Yes
Percentage of Time | 40Job Duty | Technical Administration and Process Improvement: Assists in the resolution of technical issues related to ServiceNow. Monitors work queue for user issues and needs. Acts as the primary contact for group updates and user assignments, troubleshooting of any unexpected technical issue, assists in scheduling, coordination and installation of patches and upgrades. Maintains knowledge of new innovative and emerging technology and IT best practices. Implements this knowledge with experience to provide recommendations on business process improvements, software and hardware. Evaluates, recommends, and implements any directives for standardization or process improvement. Reporting: Designs and verifies reports in ServiceNow. Responsible for collecting requirements, suggesting current reports or tools that meet requirements and development of reports, either self-service or dashboard-based produced, on either as needed or scheduled basis.
Essential Function | Yes
Percentage of Time | 25Job Duty | Reporting: Designs and verifies reports in ServiceNow. Responsible for collecting requirements, suggesting current reports or tools that meet requirements and development of reports, either self-service or dashboard-based produced, on either as needed or scheduled basis.
Essential Function | Yes
Percentage of Time | 20Job Duty | Documentation/Training/Other Duties: Responsible for creation, maintenance, availability and presentation of documentation and training for ServiceNow processes and cross training. Other duties as assigned.
Essential Function | Yes
Percentage of Time | 15
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No
Hazardous weather category | Non-Essential
Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1
Desired Start Date | 12/01/2025
Job Open Date | 09/23/2025
Job Close Date | 11/07/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 7, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/195234
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Desired Start Date | 12/01/2025
Job Open Date | 09/23/2025
Job Close Date | 11/07/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 7, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/195234
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a bachelor's degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
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