Adtalem Global Education
Systems Admin
🇺🇸 Hybrid - Columbia, MD
🕑 Full-Time
💰 $39K - $68K
💻 Information Technology
🗓️ July 29th, 2025
Edtech.com's Summary
- Coordinate and manage course management and CRM systems administration.
- Work closely with business teams to translate business processes into application workflows.
- Assist with implementation testing, projects, and training for faculty, students, and help desk personnel.
- Create and maintain knowledge base tools, workflows, and interface documentation.
- Write and execute database queries, software automation scripts, macros, and conduct application testing.
- Research, diagnose, troubleshoot, and resolve customer and application issues.
- Manage multiple customer issues simultaneously and ensure timely account creation.
- Collaborate with product vendors to resolve application issues.
- Required skills: Salesforce troubleshooting, Microsoft Windows and Office proficiency, web technologies, and excellent communication.
- Qualification: Bachelor's degree or equivalent technical experience and at least 1 year of IT system administration experience.
- Compensation range: $38,894.07 to $68,341.37 per year, with benefits including health insurance, 401k with employer match, flexible time off, and paid holidays.
- Department supported: Admissions/Enrollment; brand supported: Walden University.
Systems Admin Full Description
About Walden University
Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.
Job Description
The position is responsible for coordinating all aspects related to the institution's course management and CRM systems ensuring all system administration activities are completed. Scope of work will be varied but will focus on supporting the multiple organizations utilizing the applications.
Responsibilities
- Work closely with business teams to understand business processes and translate those processes into application workflows.
- Assist with implementation testing and projects.
- Generate and provide training and training documentation as needed for faculty, students, and help desk personnel.
- Manage the development of knowledge base tools, processes, and workflows
- Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.
- Ensures that all accounts are created accurately and within a timely manner.
- Manage multiple customer issues simultaneously. Responsible for ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands.
- Definition and creation of business rules
- Incident monitoring and reporting
- Data management and report creation
- Assist with case audits
- Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.
- Integrate new products, categories, statuses, custom fields, standard responses etc., into existing structure.
- Maintain interface documentation
- Act as point of contact for business users
- Work with product vendor to resolve application issues as needed.
- Completes other duties as assigned.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- Bachelor's Degree or comparable technical experience.
- 1+ years of IT System Administration experience.
- Experience troubleshooting Salesforce related issues.
- Experience gathering business requirements.
- Excellent oral/written communications skills.
- Ability to work in a team environment with multiple organizations.
- Knowledge in Microsoft windows and Office products.
- Ability to work independently in a fast-paced environment.
- Working knowledge of web base technologies.
Additional Information
Adtalem offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Adtalem’s Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
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