Edtech.com's Summary

UBC is hiring a Systems Administrator I for its Collaboration Services team within UBC IT. The role designs, provisions, and supports systems that run Microsoft 365, SharePoint, and related campus services, and reports to the Team Lead, Collaboration Services. It is a one-year term, full-time position in Vancouver, British Columbia that is eligible for hybrid work.

Highlights

Analyze client requirements and business processes and create solution proposals, including workflows and software specifications.
Provision SharePoint, Exchange, and related services using Active Directory and application admin tools, and develop business logic and workflows.
Write scripts to automate processes, monitor servers, and extract and convert data.
Modify applications, test customizations, and document changes and QA scenarios.
Work with vendor technical support to resolve product issues, and mentor newly hired systems administrators.
Write and maintain systems documentation, including operational procedures and user and technical manuals.
Requires an undergraduate degree in a relevant discipline and at least three years of related experience, or an equivalent combination of education and experience.
Preferred experience includes Power Platform and Power Automate, Microsoft 365 with a focus on SharePoint Online, and React, JavaScript/TypeScript, and SharePoint Framework (SPFx) development.
Pay range of $7,158.42 to $10,292.25 CAD per month for the one-year term, which ends November 1, 2027.
Applications close October 29, 2026, and Canadians and permanent residents will be given priority.

Systems Administrator I Full Description

Job Category: M&P - AAPS. Job Profile: AAPS Salaried - Information Systems and Technology, Level C. Department: UBC IT | Collaboration Services | Operations. Location: UBC Vancouver Campus, Vancouver, BC, Canada. Full time. This position is eligible for a hybrid work arrangement, however, may be subject to change due to operational requirements.

Compensation Range: $7,158.42 - $10,292.25 CAD Monthly

This is a one-year term position. Job End Date: November 1, 2027. Posting End Date: October 29, 2026.

Job Summary

The Systems Administrator II designs systems software solutions, defines systems scope, and provides recommendations for all systems supported infrastructure as part of regular operations.

Organizational Status

UBC IT Communication and Collaboration Services provides a suite of services to the University community including Microsoft 365, SharePoint, FASmail, Email Relaying (Email delivery and spam/virus scanning), Voice Services and Digital Signage.

Reports to the Team Lead, Collaboration Services. Works independently and jointly within the Collaboration Services team.

Collaborates with management and staff from all sections of Information Technology, other administrative and academic offices, and faculty to coordinate application support. Interacts directly with other University technology professionals.

Work Performed

Specific Duties

Analyzes client unit requirements and business processes, and creates solution proposals for implementation, which may include diagrammed workflows, programming logic and equipment and software specifications.
Participates in the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.
Builds and sustains good working relationships with customers and captures the customers business needs.
Develop of scripts to automate and improve processes, monitor servers, extract and convert data.
Develops and maintains relevant documentation, including operational procedures and guides for customers, end-users, and application support teams.
Modifies applications and conducts testing of customizations to ensure specifications are met. Documents these changes and subsequent QA scenarios.
Collaborates with peers/team members to identify, analyze, recommend and implement appropriate system enhancements that will improve existing information systems and improve business processes and productivity.
Provisioning SharePoint, Exchange and other related service using tools such as Active Directory and relevant application admin tools, developing and coding business logic and workflows.
Develops expertise in the functionality of vendor products. Works directly with the vendors technical support center to resolve product issues.

Core Duties

Designs solutions to resolve system related business problems, meet user requirements, and streamline system work flows.
Formulates and defines system scope and objectives and recommends a strategy, potential solution, or "work-around".
Monitors and analyzes systems issues and provides recommendations for all systems supported infrastructure as part of regular operations.
Provides guidance and training to less experienced administrators.
Writes and maintains systems documentation including user and technical manuals.
Designs, provisions and configures systems.
Acts as a liaison between technical groups and stakeholders to coordinate the system's installation and ensure technical compatibility and satisfaction.
Prepares documentation and defines system specific dependencies to assist in problem analysis.
Provides recommendations for improving procedures and coordinating system implementation.
Integrates development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Performs other related duties as required.

Consequence of Error/Judgement

Information Technology plays a key role in enabling the University to achieve its goal of becoming one of the world's leading universities. The services supported by Information Technology require reliable application systems in order to provide critical functions that support all students, faculty and staff. These systems must be available on a 7x24 basis.

Decisions and actions taken by the Systems Administrator will have a direct impact on how efficiently and effectively the systems will perform and function. Errors in judgment, poor analysis, or failure to act decisively could have a detrimental effect on these systems. Unreliable systems or failure to meet contractual obligations for performance and availability will damage the reputation of Information Technology and UBC. This could adversely impact the University community, including the large majority of students, faculty and staff, and could cost hundreds of thousands of dollars in lost productivity, funding and revenue.

Supervision Received

Receives day-to-day from the Team Lead and strategic direction from the Manager, Collaboration Services. The Systems Administrator may also receive daily direction from a Team Lead, Programmer Analyst, Network Analyst, Systems Administrator or Project Manager as assigned and must be able to work independently as well as contribute actively and collaborate openly as a team member.

Supervision Given

May mentor newly hired systems administrators and other resources within the group who assist with application support and maintenance.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.

Willingness to respect diverse perspectives, including perspectives in conflict with one's own
Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Experience working with Power Platform, including Power Automate flows for workflow automation and integration with M365 services.
Demonstrated experience working with Microsoft 365 services, with a focus on SharePoint Online and the broader M365 ecosystem including Teams, OneDrive, and Exchange
Experience developing with modern web technologies including React, JavaScript/TypeScript, HTML, and CSS; practical experience building or customizing SharePoint Framework (SPFx) web parts, extensions, and integrated components within the M365 platform.
Experience configuring and developing for SharePoint is an asset.
Good understanding and experience with testing best practices/concepts is required.
Ability to effectively manage multiple tasks and priorities and work under pressure to meet time sensitive and mission critical deadlines.
Ability to take initiative and work with limited direction.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code.

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Edtech.com's Summary

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