Edtech.com's Summary

Chamberlain University is hiring a Technical and Sim Support Specialist (Tier1/Tier2) to keep classroom, lab, and back-office technology running at its Miramar, Florida campus and associated campuses and remote locations. The specialist provides Tier 1 and Tier 2 IT support to staff, students, and faculty, and spends about ten hours a week supporting the SimCare center, the nursing simulation lab where manikins and related equipment are used for training.

Highlights

Provide Tier 1 and Tier 2 troubleshooting and support for staff, students, and faculty at the campus and its associated campuses and remote locations.
Coordinate daily inspections of classroom equipment, process repair tickets, and build the images and software packages deployed to campus machines.
Assist student workers and support technicians with Student Help Desk issues, help supervise student and temporary workers, and assist with network, server, and telecommunication support.
Ensure lab equipment meets academic delivery requirements, help maintain lab security at all sites, and serve as the liaison for facilities needs, coordinating onsite vendor work.
Support the SimCare center for roughly 10 hours per week, setting up and maintaining Laerdal and Gaumard manikins, sim pads, control room and briefing room computers, AV equipment, and software updates, and responding to service calls on short notice.
Complete the Chamberlain University SimCare Technical Support Certification through Laerdal, Gaumard, and Learning Space training, which the role requires.
Bring 2 years of desktop support or help desk experience, 2 years with Microsoft Active Directory in a large network environment, and entry-level networking, data, and voice systems experience.
Preferred qualifications include an associate's degree in a technical field, experience with classroom equipment, and MCP and A+ certification.
Work occasional evenings and weekends and lift up to 50 pounds.
Pay range of $38,894 to $68,341 per year, adjusted for experience, certifications, and location.

Technical and Sim Support Specialist (Tier1/Tier2) Full Description

Opportunity at a Glance

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.

Responsibilities

IT Support:

Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
Builds images and software packages to deploy.
Assists Student Workers and Support Tech I with Student Help Desk support issues.
Assists in the supervision of Student Workers and/or temporary workers.
Ensures lab equipment is meeting the requirements of the Academic delivery.
Assists in maintaining lab security of equipment and software at all sites.
Assists with network, sever, and telecommunication support.
Follows standard operating guides and ensures compliance.
Participates in training and evaluative sessions and recommends methods to improve lab environments.
Performs troubleshooting and support functions for staff, students, and faculty.
Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)

SimCare Support

The Specialist III is required to provide an intermediate level of support to the SimCare Center
Requires approximately 10 hours per week
Respond to requests, service calls and equipment setup assistance on short notice.
Attend and support all Simlab on-site training, webinars and conferences.
Ensure all equipment is setup and is in good working order.

Should be able to provide intermediate level of support for the following:

SIMLABS:

SAM II Model, Computer and Sim Scopes.
Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
Podium PCs (2) and Projectors (2).
WOW Carts and laptops. (4)

Prep Area:

Medsure dispense cart and computer.

Control Room /Simbay:

Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).
Laerdal SimMan 3G, laptop, software updates and daily operations.
Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

Briefing Rooms:

Computers/LCD display/AV and Conference equipment.
Learning Space Website/Server Support.

Nurses Station:

Computer and Network Printer

Miscellaneous:

Setup for training sessions with conference phone as needed.
Perform support tasks for classroom and lab equipment.
Completes other duties as assigned.
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Associate's Degree in a technical field Preferred
2 years’ experience with desktop support or in a help desk Required and
2 years’ experience with Microsoft Active Directory in a large network environment Required and
Entry level experience with networking, data, and voice systems. Required and
Experience with classroom equipment Preferred
Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
Advanced PC troubleshooting skills.
Good working knowledge with Hardware/Software installation in a network environment.
Knowledge of printer troubleshooting and repair.
This position may require occasional evening and weekend work.
Ability to lift up to 50 lbs.
Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and
MCP and A+ certification Preferred

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38,894.00 and $68,341.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Covista’s Flexible Time Off (FTO) Policy
12 Paid Holidays

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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Technical and Sim Support Specialist (Tier1/Tier2)

Edtech.com's Summary

Technical and Sim Support Specialist (Tier1/Tier2) Full Description

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