Anne Arundel Community College
Technical Support Assistant (Temporary)
ITSM
Edtech.com's Summary
Anne Arundel Community College is hiring a Technical Support Assistant (Temporary). The role involves providing on-site basic technical support including hardware installation, maintenance, and troubleshooting across Service Desk, Client Services, Asset Management, and Audio Visual departments under senior staff guidance.
Highlights
- Assist with on-site technology and account/password support, including weekend hours.
- Document requests and incidents using ITSM solution.
- Deliver, install, and configure computer hardware and software.
- Perform preventive maintenance and assist with audio visual events.
- Manage inventory, including receiving goods and stock room updates.
- Required skills: experience with Windows and MacOS operating systems.
- Minimum qualification: High school diploma or equivalent.
- Recommended: Training or certification in related areas or customer support experience.
- Flexible schedule up to 25 hours per week, Monday to Friday, 8:30 am to 6:00 pm.
- Physical requirements include moderate exertion with lifting up to 20 pounds and average agility.
- Compensation set at $17.00 per hour.
Technical Support Assistant (Temporary) Full Description
Title: Technical Support Assistant (Temporary)
Campus Location: Any AACC location
Salary Range: $17.00 per hour
Work Mode: This position requires regular in-person presence on campus and at alternative locations, depending on class schedule and other assigned duties.
Hours Per Week: 25 hours per week
Position Type: Hourly and Temporary, Non-Exempt
Position SummaryThe Technical Support Assistant works under the direction of a senior staff member(s) and provides on-site basic technical support for Service Desk, Client Services, Asset Management and Audio Visual Services.
Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.
In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.
Job Duties and ResponsibilitiesThe individual will assist in one or more of the following:
• On-site technology and account/password customer support, including Saturdays.
• Documents requests and incidents in ITSM solution.
• Assists with delivery and installation of computer hardware.
• Basic technical maintenance and troubleshooting on computer hardware/software in academic and administrative areas.
• Deployment of PCs and equipment.
• Laptop set up and software configuration.
• Assist with management of inventory including receiving of goods, stock room management, and inventory updates.
• Assist with audio visual events.
• Perform preventive audio visual maintenance tasks.
• Other duties as assigned.
Required Qualifications:
• High school diploma or equivalent, required.
• Experience using Windows and MacOS, required.
• Training/certification in related area(s) or customer support work experience, recommended.
• Desire to learn and ability to work independently.
• Flexible Schedule: Monday – Friday, 8:30 am – 6:00 pm as needed for the position. The position is available up to 25 hours per week.
• Team-oriented and skilled in working within a collaborative environment.
• The work requires moderate physical exertion with long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping. Work also involves the recurring lifting of moderately heavy items (up to 20 pounds). Job requires average agility and dexterity.
Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.
In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.
Job Duties and ResponsibilitiesThe individual will assist in one or more of the following:
• On-site technology and account/password customer support, including Saturdays.
• Documents requests and incidents in ITSM solution.
• Assists with delivery and installation of computer hardware.
• Basic technical maintenance and troubleshooting on computer hardware/software in academic and administrative areas.
• Deployment of PCs and equipment.
• Laptop set up and software configuration.
• Assist with management of inventory including receiving of goods, stock room management, and inventory updates.
• Assist with audio visual events.
• Perform preventive audio visual maintenance tasks.
• Other duties as assigned.
Required Qualifications:
• High school diploma or equivalent, required.
• Experience using Windows and MacOS, required.
• Training/certification in related area(s) or customer support work experience, recommended.
• Desire to learn and ability to work independently.
• Flexible Schedule: Monday – Friday, 8:30 am – 6:00 pm as needed for the position. The position is available up to 25 hours per week.
• Team-oriented and skilled in working within a collaborative environment.
• The work requires moderate physical exertion with long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping. Work also involves the recurring lifting of moderately heavy items (up to 20 pounds). Job requires average agility and dexterity.
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