Edtech.com's Summary

Nice North America is hiring a Technical Trainer to deliver and develop training programs for a variety of Nice product lines such as gates, access control, IP networking, security, and home automation systems. The role involves conducting training needs analyses, creating instructional materials, delivering sessions across various formats, and managing travel to domestic and international training locations.

Highlights

Conduct training needs analyses and develop learning plans to improve performance related to Nice products.
Create and maintain training materials including manuals, guides, and presentations in partnership with Instructional Designers.
Deliver instructor-led, virtual, and hands-on training sessions for employees, partners, and customers.
Manage training logistics and ensure proper setup of facilities and equipment for effective learning experiences.
Travel domestically and internationally up to 70% to conduct training and support events.
Use and manage content within Learning Management Systems (LMS) such as Absorb or TalentLMS.
Proficiency with instructional design tools like PowerPoint, Captivate, and Camtasia; knowledge of Photoshop or InDesign is a plus.
Bachelor's degree or equivalent experience required, with a minimum of 3 years in training delivery and curriculum development.
Bilingual Spanish proficiency preferred to support diverse training audiences.
Salary range from $65,000 to $80,000 annually based on experience and location.

Technical Trainer Full Description

Technical Trainer

Job Category: Training

Requisition Number: TECHN002942

Posting Details

- Posted: February 4, 2026
Full-Time
Remote
Salary: $80,000 USD per year
Locations
Showing 1 location
USA
United States
Travel Required: Yes

Job Details

Description

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technological development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Summary: Contribute to Nice’s performance through technical training and development programs facilitated around the United States and abroad. Develop training materials and present courses for all Nice Product Lines including Gates (Residential/Commercial), Access Control, IP Networking, Security and Home Automations Systems.

Location: Remote (based in the U.S.)

Salary range: $65,000 to $80,000 annually, depending on experience and location.

Primary Responsibilities:

Conduct training needs analyses to identify performance gaps and improvement opportunities related to Nice products.
Define required skills and competencies, develop learning plans and training objectives, and support employees and management in resolving performance-related issues.
Partner with Instructional Designers to develop, maintain, and update effective training curricula and materials, including quick reference guides, manuals, facilitator guides, course content, evaluation tools, and presentation materials.
Support the development and implementation of standard training procedures that align with business needs and performance goals, and provide internal consulting support to improve service quality, productivity, and product line performance.
Deliver product line training sessions to internal employees, external partners, and customers, including instructor-led, virtual, and hands-on training formats.
Conduct train-the-trainer sessions for Sales Managers and Technical Services teams to ensure consistent and effective knowledge transfer.
Ensure training facilities, equipment, and materials are properly prepared to support effective learning experiences while establishing and maintaining minimum standards for training environments and resources.
Coordinate and deliver training at various locations domestically and internationally, working closely with customers, Sales teams, and the Training and Development Director to schedule and execute training activities.
Support Training and Development competency initiatives, including Competency Assurance Standards, through delivery of workshops, seminars, and customer-facing training events.
Evaluate training effectiveness on an ongoing basis using feedback, metrics, and learning outcomes; recommend and implement improvements to enhance program impact and effectiveness.
Maintain subject matter expertise in Nice product lines and technical training content, ensuring accurate and effective knowledge transfer to customers, internal teams, and instructional partners.
Stay current on product updates and enhancements and proactively incorporate changes into training materials and delivery.
Manage travel logistics related to regional and technical training activities, including booking travel and submitting timely and accurate expense reports in accordance with company policies.
Support Sales and Marketing teams with the setup, execution, and teardown of regional and national tradeshow events, as needed.
Other Duties as assigned.

Qualifications:

Bachelor’s degree or equivalent combination of education and relevant work experience
Minimum of 3 years of experience delivering training, instruction, or presentations to adult learners, or equivalent experience in a role such as Application Specialist or Technical Trainer
Minimum of 3 years of experience designing and developing training curriculum and instructional materials
Experience creating, publishing, and managing training content within a Learning Management System (LMS)
Proficiency with instructional design and content development tools, such as PowerPoint, Captivate, Camtasia, or comparable software.

Knowledge Skills and Abilities:

Experience working with LMS platforms such as Absorb, TalentLMS, iSpring, or similar systems
Experience using additional content creation tools such as Photoshop, InDesign, or equivalent design software
Bilingual proficiency in Spanish
Ability to communicate technical or complex information clearly and effectively
Ability to adapt training content to different learning styles and experience levels
Ability to manage multiple training projects and deadlines simultaneously
Ability to collaborate effectively with cross-functional teams and stakeholders

Physical Requirements:

Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

Required to sit, talk or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl
Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard
Manual dexterity suitable for use of utilizing a computer
Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting
Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation
Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation
Required to travel both domestically and internationally up to 70%.
Light to moderate lifting.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be comfortable working in an office environment to include moderate noise levels
The working area is primarily in an open office setting with reasonable lighting and controlled temperatures
If working outside main company facilities; must be able to successfully work at a home office
Traveling by airplanes, cars or trains. Conditions may vary in regard to temperature, exposure to elements and accommodations.

===================================================================

As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.

Disclaimer:

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

#LI-Remote

Travel Required

Yes. Required to travel both domestically and internationally up to 70%.

Original Job Description

Technical Trainer

Job Category: Training

Requisition Number: TECHN002942

Posting Details

- Posted: February 4, 2026
Full-Time
Remote
Salary: $80,000 USD per year
Locations
Showing 1 location
USA
United States
Travel Required: Yes

Job Details

Description

Location: Remote (based in the U.S.)

Salary range: $65,000 to $80,000 annually, depending on experience and location.

Primary Responsibilities:

Conduct training needs analyses to identify performance gaps and improvement opportunities related to Nice products.
Define required skills and competencies, develop learning plans and training objectives, and support employees and management in resolving performance-related issues.
Partner with Instructional Designers to develop, maintain, and update effective training curricula and materials, including quick reference guides, manuals, facilitator guides, course content, evaluation tools, and presentation materials.
Support the development and implementation of standard training procedures that align with business needs and performance goals, and provide internal consulting support to improve service quality, productivity, and product line performance.
Deliver product line training sessions to internal employees, external partners, and customers, including instructor-led, virtual, and hands-on training formats.
Conduct train-the-trainer sessions for Sales Managers and Technical Services teams to ensure consistent and effective knowledge transfer.
Ensure training facilities, equipment, and materials are properly prepared to support effective learning experiences while establishing and maintaining minimum standards for training environments and resources.
Coordinate and deliver training at various locations domestically and internationally, working closely with customers, Sales teams, and the Training and Development Director to schedule and execute training activities.
Support Training and Development competency initiatives, including Competency Assurance Standards, through delivery of workshops, seminars, and customer-facing training events.
Evaluate training effectiveness on an ongoing basis using feedback, metrics, and learning outcomes; recommend and implement improvements to enhance program impact and effectiveness.
Maintain subject matter expertise in Nice product lines and technical training content, ensuring accurate and effective knowledge transfer to customers, internal teams, and instructional partners.
Stay current on product updates and enhancements and proactively incorporate changes into training materials and delivery.
Manage travel logistics related to regional and technical training activities, including booking travel and submitting timely and accurate expense reports in accordance with company policies.
Support Sales and Marketing teams with the setup, execution, and teardown of regional and national tradeshow events, as needed.
Other Duties as assigned.

Qualifications:

Bachelor’s degree or equivalent combination of education and relevant work experience
Minimum of 3 years of experience delivering training, instruction, or presentations to adult learners, or equivalent experience in a role such as Application Specialist or Technical Trainer
Minimum of 3 years of experience designing and developing training curriculum and instructional materials
Experience creating, publishing, and managing training content within a Learning Management System (LMS)
Proficiency with instructional design and content development tools, such as PowerPoint, Captivate, Camtasia, or comparable software.

Knowledge Skills and Abilities:

Experience working with LMS platforms such as Absorb, TalentLMS, iSpring, or similar systems
Experience using additional content creation tools such as Photoshop, InDesign, or equivalent design software
Bilingual proficiency in Spanish
Ability to communicate technical or complex information clearly and effectively
Ability to adapt training content to different learning styles and experience levels
Ability to manage multiple training projects and deadlines simultaneously
Ability to collaborate effectively with cross-functional teams and stakeholders

Physical Requirements:

Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

Required to sit, talk or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl
Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard
Manual dexterity suitable for use of utilizing a computer
Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting
Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation
Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation
Required to travel both domestically and internationally up to 70%.
Light to moderate lifting.

Must be comfortable working in an office environment to include moderate noise levels
The working area is primarily in an open office setting with reasonable lighting and controlled temperatures
If working outside main company facilities; must be able to successfully work at a home office
Traveling by airplanes, cars or trains. Conditions may vary in regard to temperature, exposure to elements and accommodations.

===================================================================

As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.

Disclaimer:

#LI-Remote

Travel Required

Yes. Required to travel both domestically and internationally up to 70%.

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