BDR Solutions LLC
Technical Trainer
ITIL
Edtech.com's Summary
BDR Solutions, LLC is hiring a Technical Trainer. The role involves developing and deploying training plans for Division users, managing training administration including scheduling and reporting, and evaluating training effectiveness to provide improvement recommendations.
Highlights
- Develop and deliver training plans addressing Division users' needs.
- Administer training systems by recording learning activities, scheduling courses, and generating reports.
- Capture and report training evaluation results to assess program effectiveness.
- Create and maintain a training calendar for all Division users.
- Develop training curriculums accommodating users with special needs and ensure approval of these materials.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat required.
- Must have a Bachelor's Degree and at least 3 years of experience in training, instructional design, or related fields.
- Excellent written and verbal communication skills, with ability to present technical information clearly.
- Knowledge of Section 508 compliance standards and ability to develop standard operating procedures and training documentation.
- Compensation range is $60,000 to $85,000 depending on skills, experience, and certifications.
Technical Trainer Full Description
Technical Trainer
- Washington, DC
- ID: 62.A6A
Description
BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.
BDR is seeking a Technical Trainer to join our growing team! This is a hybrid position that will be performed on-site in Washington, DC. This position requires US Citizenship with an active Secret clearance.
(Military Veterans and HUBZone candidates are highly encouraged to apply)
Role Overview
The Technical Trainer shall include developing and deploying training plans that address the needs of all Division users as well as developing reports that include the number and types of training classes delivered, quantity of students attending each class, and the names of the trainers who delivered the training.
Responsibilities
- Capture and report results of training evaluations
- Function as the Administrator, recording learning, adding and scheduling courses, and running reports
- Creating and maintaining a training calendar distributed to all Division users, and evaluate the effectiveness of training programs in order to provide recommendations for improvement.
- Training for new software/hardware may also need monitoring and reporting for special projects.
- Training curriculums created shall be approved and accommodations for users requiring special needs addressed.
Required Minimum Qualifications
- Bachelor's Degree required
- 3 years work experience in training and development, instructional design, teaching, technical writing or related work
- Ability to deliver excellent customer service
- Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat
- Excellent written and verbal communication skills.
- Ability to communicate and present a technical subject matter in an understandable, coherent manner
- Ability to develop Standard Operating Procedures, informative documentation, training guides, customer assistance "How To " scripts, product usage guidelines, packaged (or "canned ") communications.
- Attention to detail to ensure accuracy of training materials prior to distribution
- Be a strong team player with a "can do " attitude, and adaptable to different training approaches.
- Knowledge and experience in Section 508 compliance standards
Desired Skills and Qualifications
- Four years or more of experience answering high volume help desk technical calls
- ITIL Foundations certifications
- PMP or equivalent certification
The compensation range for this position is $60,000-85,000. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
BDR Solutions is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
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