Edtech.com's Summary

NiCE is hiring a Technical Training Developer to create and deliver comprehensive training programs on NICE products. The role involves collaborating with product managers, engineers, and trainers to develop instructor-led and eLearning courses, maintain training systems, and support global training efforts.

Highlights

Lead end-to-end development of Train-the-Trainer programs and learning solutions.
Design and develop technical training materials for instructor-led and eLearning formats.
Collaborate with product experts to create current and accurate training content.
Maintain proficiency in NICE Workforce Management solutions and configure training lab environments.
Serve as a global contact for trainers and consultants, providing knowledge support and training sessions.
Manage multiple projects, ensuring deadlines and quality standards are met.
Strong skills with authoring tools such as Articulate Storyline and Camtasia, plus Microsoft Word and PowerPoint.
Minimum 3 years of experience in software application training development and instructional design.
Experience with NICE Workforce Management or similar WFM solutions is required.
Bachelor's or Master's degree in Instructional Design and Technology, SaaS industry or contact center experience, and knowledge of Cornerstone OnDemand LMS are advantages.

Technical Training Developer Full Description

Technical Training Developer

USA - Remote

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

You will play a key role as a member of the training development team, part of NICE Global Education Services, responsible for creating NICE product and application training in various formats. You will collaborate with multiple stakeholders, such as Product Managers, R&D Engineers, Trainers, and Consultants to ensure proper and timely development of training courses and materials. This position requires in-depth knowledge of NICE products and exceptional communication skills to develop knowledge effectively.

How will you make an impact?

Lead end-to-end learning solutions, from needs analysis and mapping to design, development, and delivery of Train-the-Trainer programs.
Develop technical and application training solutions and materials for both instructor-led training courses and eLearning programs for customers, partners, and employees.
Collaborate closely with the product house to gain expertise in new products and versions, ensuring accurate and up-to-date content development.
Maintain high level of proficiency in NICE Workforce Management (WFM) solutions to drive course design and development based on product expertise.
Maintain and configure training systems in the lab environment to support training activities.
Work closely with product experts and SMEs to gather knowledge and requirements related to product features, updates and use cases, and translate them into effective learning content.
Serve as a global point of contact for trainers and consultants, providing product and professional knowledge support, and conducting knowledge transfer sessions to ensure team readiness.
Thrive in a fast-paced environment, managing multiple projects simultaneously, while ensuring timelines are met and quality standards are maintained.
Collaborate with peers and experts across the company, globally, to achieve business, project, and group goals.
Stay up to date with emerging trends and technologies in instructional design and technical training.
Support business requirement to curate, compile and create learning program for internal and external learners.
Upload and maintain all training content on the Learning Management System (LMS).

Have you got what it takes?

Minimum 3 years of experience in training development and instructional design, specifically for software applications. (This is a must have for the position, not negotiable.)
Expertise in creating instructor-led training programs and content for complex technical processes.
Experience in developing eLearning courses and video tutorials using authoring tools such as Articulate Storyline, Camtasia, or similar.
Excellent command of Microsoft Word and PowerPoint.
Excellent presentation skills.
Strong self-learning skills to keep up with new software developments and training techniques.
Excellent task and time management skills and ability to work with urgency and with minimal supervision.
Self-motivated professional and team player.
A positive "Can-Do" attitude with a passion for training and learning.
Experience with NICE Workforce Management (WFM) solution / or any WFM solution is required

You will have an advantage if you also have:

A Bachelor’s or Master’s degree in Instructional Design and Technology.
Experience in customer success / support / implementation in a software company.
Experience in the SaaS industry.
Experience with the contact center environment and technology.
Experience with Cornerstone OnDemand Learning Management Systems (LMS).

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Original Job Description

Technical Training Developer

USA - Remote

So, what’s the role all about?

How will you make an impact?

Lead end-to-end learning solutions, from needs analysis and mapping to design, development, and delivery of Train-the-Trainer programs.
Develop technical and application training solutions and materials for both instructor-led training courses and eLearning programs for customers, partners, and employees.
Collaborate closely with the product house to gain expertise in new products and versions, ensuring accurate and up-to-date content development.
Maintain high level of proficiency in NICE Workforce Management (WFM) solutions to drive course design and development based on product expertise.
Maintain and configure training systems in the lab environment to support training activities.
Work closely with product experts and SMEs to gather knowledge and requirements related to product features, updates and use cases, and translate them into effective learning content.
Serve as a global point of contact for trainers and consultants, providing product and professional knowledge support, and conducting knowledge transfer sessions to ensure team readiness.
Thrive in a fast-paced environment, managing multiple projects simultaneously, while ensuring timelines are met and quality standards are maintained.
Collaborate with peers and experts across the company, globally, to achieve business, project, and group goals.
Stay up to date with emerging trends and technologies in instructional design and technical training.
Support business requirement to curate, compile and create learning program for internal and external learners.
Upload and maintain all training content on the Learning Management System (LMS).

Have you got what it takes?

Minimum 3 years of experience in training development and instructional design, specifically for software applications. (This is a must have for the position, not negotiable.)
Expertise in creating instructor-led training programs and content for complex technical processes.
Experience in developing eLearning courses and video tutorials using authoring tools such as Articulate Storyline, Camtasia, or similar.
Excellent command of Microsoft Word and PowerPoint.
Excellent presentation skills.
Strong self-learning skills to keep up with new software developments and training techniques.
Excellent task and time management skills and ability to work with urgency and with minimal supervision.
Self-motivated professional and team player.
A positive "Can-Do" attitude with a passion for training and learning.
Experience with NICE Workforce Management (WFM) solution / or any WFM solution is required

You will have an advantage if you also have:

A Bachelor’s or Master’s degree in Instructional Design and Technology.
Experience in customer success / support / implementation in a software company.
Experience in the SaaS industry.
Experience with the contact center environment and technology.
Experience with Cornerstone OnDemand Learning Management Systems (LMS).

About NiCE

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

Let me find your next job.

Thanks - you're signed up.

Technical Training Developer

Edtech.com's Summary

Technical Training Developer Full Description

Technical Training Developer

Training Specialist

Training Specialist

Training Specialist - Crop

Learning and Development Specialist

Business Training Consultant