Edtech.com's Summary

HaloMD is hiring a Technical Training Manager to manage and scale its technical training function across the organization's technology ecosystem. This role involves developing training strategies, managing team members, partnering with IT and engineering teams, and delivering hands-on training to ensure employees build proficiency with systems, tools, and workflows.

Highlights

Define and execute technical training strategy aligned with IT and business priorities
Manage and coach the eLearning Instructional Designer and coordinate with the LMS Administrator
Develop and maintain technical training materials including eLearning modules, documentation, and video tutorials
Partner with IT and engineering teams to translate technical concepts into practical learning experiences
Deliver technical onboarding and facilitate training sessions for employees with various skill levels
Required skills include software development knowledge, proficiency with Snowflake, Confluence, AI tools like ChatGPT, and experience with cross-platform systems (Mac/PC)
Bachelor’s degree in IT, Computer Science, Education, or related field with 5+ years of relevant experience
Strong communication and troubleshooting skills with the ability to manage multiple priorities
Experience with Microsoft Office Suite, Teams, and collaboration tools is necessary
Benefits include multiple medical plans, HSA contributions, dental and vision coverage, 401(k) with match, paid time off, and wellness programs

Technical Training Manager Full Description

Technical Training Manager

Job ID#: 295

Category: Human Resources

Duration

Ongoing

Job Description

Who We Are

HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

Position Summary

The Technical Training Manager is responsible for managing and scaling HaloMD's technical training function across the organization's technology ecosystem. This role combines strong technical fluency with training strategy, content development, facilitation skills, and team management to ensure employees rapidly build proficiency across systems, tools, and environments.

This individual serves as both a technical translator and strategic partner, bridging IT, engineering, and business teams while managing the end-to-end technical training lifecycle, including onboarding, upskilling, documentation, and digital learning. The role ensures employees understand not only how to use tools, but how systems connect and operate to drive efficiency and performance.

Reporting into Learning & Development, the Technical Training Manager leads technical training strategy and execution, provides direct management to the eLearning Instructional Designer, and partners closely with the LMS Administrator (dotted-line) to deliver scalable, data-driven learning solutions.

The ideal candidate brings a strong foundation in software development, IT, or data environments, along with experience managing training programs and influencing technical stakeholders. This role balances strategic direction with hands-on execution to ensure alignment between evolving technology and workforce capability.

Key Responsibilities

Technical Training Strategy & Function Management

Define and manage a technical training strategy aligned with IT, engineering, and business priorities
Establish and maintain standards, frameworks, and best practices for technical training, documentation, and enablement
Serve as the primary L&D point of contact for IT, ensuring alignment between technical capabilities and employee skill development
Manage the development of a technical skills roadmap supporting onboarding, upskilling, and role-based proficiency
Identify and implement scalable learning solutions, including self-service resources and AI-supported tools

People Management & Team Oversight

Provide direction, prioritization, and coordination for the LMS Administrator (dotted-line relationship)
Manage team workload, project prioritization, and delivery timelines across technical training initiatives
Coach and support team members in instructional design, technical content development, and stakeholder collaboration
Contribute to building team capability and bench strength within the technical training function

Technical Enablement & IT Partnership

Partner with IT, engineering, and system owners to maintain a strong understanding of the organization's technology ecosystem
Act as a technical translator, converting system functionality, workflows, and integrations into practical learning experiences
Maintain working capability navigating systems such as:
- Data platforms (e.g., Snowflake)
- Documentation tools (e.g., Confluence)
- AI tools (e.g., Claude, ChatGPT)
- Cross-platform environments (Mac/PC)
Ensure training content reflects real-world workflows, dependencies, and access models
Support adoption of new systems, tools, and integrations through structured training approaches

Training Delivery & Facilitation

Manage and deliver technical onboarding programs, including system setup, environment access, and workflow training
Facilitate hands-on technical training sessions for employees across varying skill levels
Lead facilitation for complex or high-impact training initiatives
Support learners with real-time system navigation and problem-solving during training
Ensure consistent delivery quality and effective learning experiences across formats

Content & Learning Experience Development Oversight

Oversee development and maintenance of technical training materials, including:
- System setup and workflow documentation
- eLearning modules
- Quick reference guides and job aids
- Video tutorials and walkthroughs
Ensure content is accurate, structured, and aligned with system updates
Partner with the Instructional Designer to develop engaging and scalable digital learning experiences
Manage Confluence-based documentation, ensuring usability, organization, and governance standards
Establish and maintain content lifecycle and version control practices

Program Management & Training Operations

Manage planning and execution of technical training programs, including scheduling, logistics, and resource coordination
Partner with stakeholders to assess technical training needs and identify skill gaps
Collaborate with the Training Coordinator to monitor:
- Training participation
- Effectiveness and feedback
- Adoption and performance impact
Use data and insights to refine programs and improve outcomes
Support development of structured onboarding pathways and role-based learning journeys

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Technical Communication, Education, Instructional Design, or related field (or equivalent work experience)
5+ years of experience in technical training, IT support, technical enablement, or a similar role
Foundational experience in software development, data analysis, or technical systems environments
Strong working knowledge of cross-platform systems (Mac and PC), including system setup, access, connectivity, and enterprise tools
Demonstrated ability to quickly learn and navigate new systems and technologies
Strong communication skills with the ability to explain technical concepts clearly while maintaining credibility with technical audiences
Experience facilitating training for diverse audiences, including technical users
Ability to troubleshoot basic technical issues in real time
Proficiency with common business applications (Microsoft Office Suite, Teams, Confluence, and other collaboration tools)
Strong organizational skills with the ability to manage multiple training sessions and priorities
Self-directed learner who stays current with technology trends and tools
If not local, willingness to travel occasionally to the Dallas, TX office for in-person training sessions

Preferred Qualifications

Master's degree in Information Technology, Computer Science, Technical Communication, Education, Instructional Design, or related field
Prior experience as a software developer, engineer, or technical analyst
Experience working with:
- Snowflake or similar data platforms
- Confluence or other documentation/knowledge management tools
- AI tools such as Claude, ChatGPT, or similar platforms
Familiarity with SQL, data workflows, or system integrations
Background in technical writing, learning & development, or enablement
Experience supporting onboarding or training for technical teams
IT certifications (CompTIA, Microsoft, or similar)
Experience in healthcare, SaaS, or enterprise technology environments
Experience creating video tutorials using screen recording software
Strong content development skills with a portfolio of training materials
Familiarity with Monday.com or similar project management platforms

Perks & Benefits

Location: Fully Remote - preference for candidates based in or within commuting distance of the Dallas, TX office, as occasional in-person meetings may be required
Multiple medical plan options
Health Savings Account with company contributions
Dental & vision coverage for you and your dependents
401(k) with company match
Vacation, sick time, birthday off, and company-paid holidays
Company wellbeing program with health insurance incentives

What's Next?

If you're ready to bring your skills and passion to our growing team, we want to hear from you. Apply today and help us create a future where success is the standard.

Equal Employment Opportunity Statement
It is the policy of HaloMD not to discriminate against any applicant for employment, or any employee, because of age, color, sex, disability, national origin, race, religion, or veteran status.

Original Job Description