Edtech.com's Summary

Skyward is hiring a Technical Writer to develop and maintain clear, accurate documentation for their data systems and software, supporting end users, support staff, and training teams. The role involves collaborating with product owners, development teams, and customer service to ensure content accuracy and improve software usability.

Highlights

Develop and maintain user-friendly documentation on Skyward software functionality and operations.
Collaborate with product owners, development, training, and customer service teams to create accurate content.
Apply Darwin Information Typing Architecture (DITA) standards in content development.
Write content adhering to corporate information models and standard software documentation styles.
Participate in content backlog development and project time estimation.
Communicate effectively with team members regarding project progress and issues.
Starting salary ranges from $45,972.49 to $50,569.74 annually, hourly rate $22.11 - $24.32.
Employment status is full-time, hourly non-exempt.
Works within the eLearning department focused on software for K-12 schools.

Technical Writer Full Description

Company Description

If you are looking to join a global company with a family feel, you'll find your perfect fit at Skyward, where we build software solutions for K-12 schools. Just imagine getting to help students, teachers, and school administrators succeed every day — you can't say that about every job!

We take great pride in our work, but also in our work environment: teamwork, enthusiasm, continuous improvement, and, of course, a bit of fun. When you join our team there is only one way your career will go - Skyward!

To learn more about Skyward’s careers, history, products, and customers, go to www.skyward.com.

Thank you for your interest!

Job Description

Position: Technical Writer

Location: Corporate Office, Stevens Point, WI

*May include remote opportunities in the following states: AZ, FL, IL, IN, KS, MI, MN, TN, TX, UT, WI. No relocation assistance is provided.

Starting Salary: $22.11 - $24.32 (wage commensurate with experience)

The software Technical Writer is responsible for creating and maintaining clear, accurate, and user-friendly documentation related to Skyward data systems, software functionality, and operational processes. This content is integrated into the content management system and serves as a key resource for end users (customers), Skyward support staff, and training teams.

Documentation is developed collaboratively with product owners, scrum development teams, training personnel, customer service representatives, and end users to ensure accuracy and relevance.

The writer researches, authors, and updates content in alignment with departmental standards and guidelines. Additionally, they may provide feedback on software usability to enhance the overall user experience.

Key attributes of a Technical Writer include:

Excellent writing skills, with knowledge of and adherence to standard software document styles
Understands the Darwin Information Typing Architecture (DITA) and the corporate information model for developing content and uses that understanding to produce effective user-centered content
Appropriate interpersonal skills to be able to work well within a team environment
Accuracy in work habits and data entry
Verbal communication skills to express issues related to completion of project
Demonstrated skills in learning information and procedures quickly

Essential Responsibilities:

Develops knowledge of Skyward software functionality
Writes content pieces on software functionality and usage, applying appropriate style and DITA standards
Participates in Content and eLearning team backlog development and refining, as well as project time estimates
Meets team timelines for development of written content
Immediate supervisor may assign other short-term duties and responsibilities

For the full job description, click below:

Technical Writer Job Description

Want to learn more about this department and the skills it takes to succeed as a member of the Skyward team? Spend some time on our careers page at https://www.skyward.com/careers. You'll learn more about our culture, expectations, and even the day-to-day mission of the department you're applying for.

A better working experience starts here!

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skyward, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants have rights under Federal Employment Laws. Click the title to view details about the law.

Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
Transparency in Coverage
- Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes these Machine-Readable Files on behalf of Skyward.

Original Job Description