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University of Nebraska – Lincoln
Technology Programs Associate
Adobe Acrobat
AI
MacOS
Edtech.com's Summary
University of Nebraska – Lincoln is hiring a Technology Programs Associate. The role provides tier 1 and specialized hardware and software support to the College of Law's faculty, staff, and students, working alongside College of Law colleagues and the university's central IT services (NU ITS) service managers. It also leads the college's own technology initiatives on data security and artificial intelligence.
Highlights
- Provide tier 1 and specialized hardware and software support for College of Law faculty, staff, and students.
- Partner with College of Law colleagues and NU ITS service managers to deliver timely technology services and support campus IT initiatives.
- Develop and lead College of Law technology initiatives around data security and artificial intelligence.
- Diagnose and resolve technical issues in line with University policies, drawing on knowledge of various computer architectures and their operating systems.
- Requires an associate's degree in a technology or computing-related field (with additional experience or education substitutable year for year), six months of hands-on IT support experience, and one year in a customer service role.
- Requires proficiency with Microsoft Office and Adobe Acrobat and advanced knowledge of cybersecurity practices and artificial intelligence.
- Preferred: a bachelor's degree in a technology or computing-related field, two years of direct user IT support, and two years administering and supporting Windows and macOS.
- Preferred experience with SCCM, Active Directory, Group Policies, JAMF or macOS in a domain-joined environment, client management tools, and wired and wireless IP-based networking.
- Preferred knowledge of IT security best practices, user security, and cloud storage services, with CompTIA A+, HDI DST, and OEM hardware repair certifications (HP, Apple, Dell) desirable.
- Full-time position in Lincoln, Nebraska, with a posted pay rate of at least $21.60 per hour.
Technology Programs Associate Full Description
Description of Work
The Technology Programs Associate provides tier 1 and specialized hardware and software support for College of Law faculty, staff and students. Collaborates with fellow College of Law team members and with NU ITS service managers to provide timely, high-quality technology services and support campus IT initiatives. Develops and leads separate College of Law technology initiatives surrounding data security and artificial intelligence. Must be able to quickly become familiar with University systems and services. Must be able to work under pressure and time constraints in a professional office setting.
Minimum Required Qualifications
- Associate’s degree in a technology or computing-related field and at least six (6) months of hands-on experience providing IT support and at least one year of experience working in any role which involves customer service.
- Additional years of relevant experience or completed relevant education may substitute for required education/experience on a year-for-year basis.
- Proficient use of Microsoft Office and Adobe Acrobat; education/experience considered.
- Advanced knowledge of cybersecurity practices and artificial intelligence.
- Ability to diagnose and resolve technical issues, utilizing an understanding of technical principles that align with University policies.
- Knowledge and experience of various computer architectures and their respective operating systems.
Preferred Qualifications
- Bachelor’s degree in a technology or computing-related field.
- Two years of hands-on experience providing IT support including direct user support.
- Two years of experience administering and supporting Windows and MacOS operating systems.
- Experience with wired and wireless IP-based networking.
- Experience with SCCM , Active Directory, and Group Policies, and with JAMF or using macOS in a domain-joined environment.
- Experience with client management tools.
- Knowledge of IT security best practices, user security, and cloud storage services.
- CompTIA A+, HDI DST , and OEM hardware repair certifications (HP, Apple, Dell) are desirable.
Posted Salary
$21.60/hr minimum
Job Type
Full-Time
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