University of Idaho
Technology Solutions Partner I or II
Edtech.com's Summary
University of Idaho is hiring a Technology Solutions Partner I or II. The role provides technology support to faculty and staff, acting as the primary liaison for the Office of Information Technology to fulfill service requests, resolve issues, and deliver technical advice for university departments. The position involves documenting incidents, maintaining assets, creating knowledge base articles, coordinating with IT teams, and ensuring compliance with security standards.
Highlights
- Provide technology support and serve as OIT liaison for university departments and colleges.
- Document and resolve incidents or service requests following defined OIT processes.
- Maintain assets within the work management system and create knowledge base articles.
- Communicate ticket status and resolution to customers, offering technical advice or directing to appropriate services.
- For Level II: Collaborate with customers to develop technology solutions, coordinate implementation, and mentor staff.
- Required experience: Level I requires 1 year in customer service plus relevant tech certifications or coursework; Level II requires 3 years in IT technical support.
- Required education: High school diploma or equivalent for both levels.
- Preferred qualifications include CompTIA A+, MTA certifications, experience with enterprise network infrastructure, SCCM, Active Directory, Azure, Jamf, and higher education sector experience.
- Physical requirements include lifting up to 50 pounds and navigating indoor/outdoor environments.
- Compensation ranges from $22.32/hour (TSP I) to $25.66/hour (TSP II) with full-time, fiscal year appointment.
Technology Solutions Partner I or II Full Description
Technology Solutions Partner I or II
Position Information
Internal Posting? |
Posting Number | SP005303P
Position Title | Technology Solutions Partner I or II
Division/College | Information Technology Services
Department | Customer Experience and Engagement
Location | Boise
Posting Context Statement | The Technology Solutions Partner (TSP) team as part of the Office of Information Technology (OIT), provides statewide enterprise support for faculty, staff and students using technology to meet the University of Idaho’s teaching, learning and research mission. This TSP position is in Boise Idaho at the Idaho Water Center serving the Boise area and parts of southern Idaho. The position provides in person support to various University of Idaho locations.
Position Overview | Technology Solutions Partner IThis position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level I positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct customers to the appropriate OIT group or service.
Duties may include: Follow defined OIT processes to document and resolve incidents or requests for service Provide excellent customer service by communicating with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Coordinating with other OIT teams as necessary to resolve incidents or fulfil requests for service for university community Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Find standard or known information technology solutions for user needs Submit requests on behalf of information technology users when solutions are not known or readily available Other duties as assigned
Technology Solutions Partner IIThis position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level II positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct the customer to the appropriate OIT group or service. They collaborate with customers to find technology solutions that meet customer needs.
Duties may include: Follow defined OIT processes to document and resolve incidents or fulfil requests for service Provide excellent customer service by communication with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Communicate and coordinate with other OIT units about information technology solutions, assisting with researching solutions and to resolve incidents or fulfil service requests Coordinate implementation of solutions provided by OIT or an OIT-approved vendor Train new employees, mentoring and developing staff skills and instilling a strong commitment to quality customer service Other duties as assigned
Unit URL | Join OIT | University of Idaho
Posting Number | SP005303P
Position Title | Technology Solutions Partner I or II
Division/College | Information Technology Services
Department | Customer Experience and Engagement
Location | Boise
Posting Context Statement | The Technology Solutions Partner (TSP) team as part of the Office of Information Technology (OIT), provides statewide enterprise support for faculty, staff and students using technology to meet the University of Idaho’s teaching, learning and research mission. This TSP position is in Boise Idaho at the Idaho Water Center serving the Boise area and parts of southern Idaho. The position provides in person support to various University of Idaho locations.
Position Overview | Technology Solutions Partner IThis position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level I positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct customers to the appropriate OIT group or service.
Duties may include: Follow defined OIT processes to document and resolve incidents or requests for service Provide excellent customer service by communicating with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Coordinating with other OIT teams as necessary to resolve incidents or fulfil requests for service for university community Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Find standard or known information technology solutions for user needs Submit requests on behalf of information technology users when solutions are not known or readily available Other duties as assigned
Technology Solutions Partner IIThis position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level II positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct the customer to the appropriate OIT group or service. They collaborate with customers to find technology solutions that meet customer needs.
Duties may include: Follow defined OIT processes to document and resolve incidents or fulfil requests for service Provide excellent customer service by communication with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Communicate and coordinate with other OIT units about information technology solutions, assisting with researching solutions and to resolve incidents or fulfil service requests Coordinate implementation of solutions provided by OIT or an OIT-approved vendor Train new employees, mentoring and developing staff skills and instilling a strong commitment to quality customer service Other duties as assigned
Unit URL | Join OIT | University of Idaho
Position Qualifications
Required Experience | Technology Solutions Partner I One year of experience working in a customer service-oriented role (any industry) One or more of the following: Obtained technology certification(s) 6 or more credits of college-level technology-related coursework Work in a technology support role
Technology Solutions Partner IIThree years in an information technology role, directly providing technical support to customers
Required Education | Technology Solutions Partner I or II High School Diploma or equivalent
Required Other | Technology Solutions Partner I or IIAbility to travel
Additional Preferred | Technology Solutions Partner I Associate’s Degree or higher in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications and the ability to communicate to audiences Excellent critical thinking and problem-solving skills Basic understanding of enterprise network infrastructure and connectivity Experience in higher education Possess a valid driver’s license and be able to successfully pass a driver’s record check
Technology Solutions Partner IIBachelor’s Degree in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Apple Certified Support Professional (ACSP) certification Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications and the ability to communicate to audiences Excellent critical thinking and problem-solving skills Experience working within a complex network infrastructure and VoIP equipment, operation and application Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf Experience in higher education Possess a valid driver’s license and able to successfully pass a driver’s record check
Physical Requirements & Working Conditions | Technology Solutions Partner I or IIAbility to: Frequently lift, carry or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors Move between buildings Climb stairs and ladders Crawl or maneuver in confined spaces
Degree Requirement | N/A: No degree requirement
Technology Solutions Partner IIThree years in an information technology role, directly providing technical support to customers
Required Education | Technology Solutions Partner I or II High School Diploma or equivalent
Required Other | Technology Solutions Partner I or IIAbility to travel
Additional Preferred | Technology Solutions Partner I Associate’s Degree or higher in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications and the ability to communicate to audiences Excellent critical thinking and problem-solving skills Basic understanding of enterprise network infrastructure and connectivity Experience in higher education Possess a valid driver’s license and be able to successfully pass a driver’s record check
Technology Solutions Partner IIBachelor’s Degree in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Apple Certified Support Professional (ACSP) certification Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications and the ability to communicate to audiences Excellent critical thinking and problem-solving skills Experience working within a complex network infrastructure and VoIP equipment, operation and application Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf Experience in higher education Possess a valid driver’s license and able to successfully pass a driver’s record check
Physical Requirements & Working Conditions | Technology Solutions Partner I or IIAbility to: Frequently lift, carry or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors Move between buildings Climb stairs and ladders Crawl or maneuver in confined spaces
Degree Requirement | N/A: No degree requirement
Posting Information
FLSA Status | Non-Exempt
Employee Category | Classified
Pay Range | TSP I $22.32/TSP II $25.66 per hour
Type of Appointment | Fiscal Year
FTE | 1
Full Time/Part Time | Full Time
Funding |
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 06/05/2026
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants | Posting open until a pool of qualified applicants is identified. Applications received on or before June 19, 2026, will receive first consideration.
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Employee Category | Classified
Pay Range | TSP I $22.32/TSP II $25.66 per hour
Type of Appointment | Fiscal Year
FTE | 1
Full Time/Part Time | Full Time
Funding |
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 06/05/2026
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants | Posting open until a pool of qualified applicants is identified. Applications received on or before June 19, 2026, will receive first consideration.
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Applicant Documents
Required Documents
- Resume/CV
- List of References
- Letter of Qualification
Optional Documents
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Academic Careers
- Association of Public and Land Grant Universities (APLU)
- Chronicle
- HigherEd/Academic Impressions
- Higher Ed Jobs
- Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
- Indeed.com
- Inside Higher Ed
- Newspaper
- Other Venue
- Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
- University of Idaho Website
- University of Idaho Daily Register
- University of Idaho Employee
- Word of Mouth
- Militaryjob.com
- DSPSjobs.com
- Higher Education Recruitment Consortium (HERC)
- * Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.
(Open Ended Question) - * After reviewing this position description and qualifications listed, are you willing and able to perform the work requirements of this position?
- Yes
- No
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