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University of North Carolina at Chapel Hill

Technology Support Analyst

🇺🇸 Hybrid - Chapel Hill, NC

🕑 Full-Time

💰 $71K - $83K

💻 Information Technology

🗓️ October 28th, 2025

CISSP

Edtech.com's Summary

University of North Carolina at Chapel Hill is hiring a Technology Support Analyst. The role focuses on securing and optimizing the Microsoft 365 cloud environment through identity lifecycle management, access governance, and security configuration. The analyst manages account provisioning and role-based access while collaborating with university IT groups to address policy changes and supports users with troubleshooting and documentation.

Highlights
  • Manage Microsoft 365 cloud environment focusing on identity lifecycle, access governance, and security configuration
  • Handle account provisioning, deprovisioning, and role-based access controls
  • Work closely with University- and College-level information services to anticipate and prepare for changes
  • Provide advanced technical support for Windows and Apple ecosystems, including Microsoft 365 and macOS administration
  • Develop documentation, training materials, and assist with audit readiness and security monitoring
  • Required proficiency with Microsoft enterprise IT, Active Directory, M365 security, compliance and identity governance
  • Preferred skills include PowerShell scripting and certifications like CISSP, SC-300, and SC-900
  • Salary range: $70,963 - $83,317 per year
  • Minimum qualifications include an associate or bachelor's degree in IT-related fields plus relevant experience
  • The position supports Biology department with broad internal customer base including faculty, staff, and students