Technology Support Analyst

🇺🇸 Raleigh, North Carolina 🕑 Full-Time 💰 $50K - $55K 💻 Information Technology 🗓️ October 19th, 2026

Edtech.com's Summary

North Carolina State University is hiring a Technology Support Analyst. The role sits on the ITECS Service Desk in Raleigh, NC, which supports students, faculty, and staff in the College of Engineering. The analyst is the public face of the division, resolving on-demand technical issues in person, by ticket, and by phone while also managing back-end endpoint tools.

Highlights

Provide Tier 1 on-site support to clients at an assigned location and assist other Tier 1 staff with remote support to clients at all locations.
Methodically troubleshoot network connectivity, hardware, software, and audio visual problems, using all available resources to solve issues independently.
Configure, maintain, and organize device endpoints, security settings, and software through Active Directory, Group Policy, Microsoft Endpoint Configuration Manager, and Jamf.
Manage the health of computer lab inventory, including desktop machines, large-format printers, and other peripherals.
Act as project manager or project team member on client-facing and technical improvement projects, working with team members, partners, and vendors.
Document work in ServiceNow, Google Docs and Sheets, and knowledge base portals, and help train and mentor Tier 1 staff, including student technicians.
Associate's degree in computer science, information technology, or a related field with one year of IT experience, or a bachelor's degree with one year of IT experience; experience with Active Directory and SCCM is preferred.
Anticipated hiring range of $50,000 to $55,123, Monday through Friday from 8 AM to 5 PM, with partial hybrid arrangements possible after the initial training and probation period.