Technology Support Analyst

🇺🇸 Chapel Hill, NC

🕑 Temporary

💰 $24 - $28 per Hour

💻 Information Technology

🗓️ October 2nd, 2025

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring a Technology Support Analyst. This role provides technical support and training for hardware, software, operating systems, and networks to the UNC School of Medicine faculty, staff, and students. Responsibilities include troubleshooting issues in person and remotely, serving as an escalation contact for technicians, collaborating with IT colleagues, and participating in technical projects.

Highlights

Provide technical support and training for UNC School of Medicine faculty, staff, and students across multiple platforms and devices.
Serve as an escalation point for technicians and collaborate with internal and external IT groups.
Identify technical trends and contribute to technical projects and improvements.
Required experience with Macintosh, Windows, mobile devices, and computer hardware troubleshooting.
Strong customer service skills with ability to work independently and mentor entry-level technicians.
Minimum education includes an associate degree plus one year experience, or a bachelor’s degree in a related field.
Preferred skills include experience with enterprise ticketing systems, reporting software, collaborative communication tools, and support of specialized research equipment.
Microsoft Office and Windows desktop certifications are preferred.
Full-time temporary position with a 6 to 11 month appointment.
Compensation ranges from $24.00 to $28.00 per hour.