Technology Support Analyst

🇺🇸 Hybrid - Chapel Hill, North Carolina 🕑 Full-Time 💰 $50K - $52K 💻 Information Technology 🗓️ October 29th, 2026

Edtech.com's Summary

University of North Carolina at Chapel Hill is hiring a Technology Support Analyst. The role provides Tier 1 technical support to faculty, staff, and students through the ITS Service Desk, handling requests by phone, web, email, chat, and walk-up. The analyst works alongside Service Desk colleagues in ITS Customer Experience & Engagement to diagnose and resolve campus technology problems.

Highlights

Diagnose and resolve intermediate technical problems for faculty, staff, and students across Lenovo and Mac hardware, Windows and macOS, Microsoft 365, VPN, Duo multi-factor authentication, email clients, browsers, and networking.
Work a primary team of either phones and chat or walk-in support while performing all Service Desk functions, in collaboration with Service Desk colleagues.
Associate's degree in computer information technology, networking, or a related area plus one year of IT experience, or a bachelor's degree with one year of IT experience, or an equivalent combination of education and experience.
Preferred experience in telephone technical support, service desk work, an academic environment, Windows and Mac OS support, and customer tracking systems such as TDX.
Hiring range of $49,611 to $52,000, as a full-time permanent position Monday through Friday, 8am to 5pm, with occasional overtime and weekend work.
Eligible for a hybrid work arrangement that may include a partially remote location, with employees expected to live within commuting distance of campus.