Technology Support Analyst

🇺🇸 Charlotte, North Carolina 🕑 Full-Time 💰 TBD 💻 Information Technology 🗓️ October 29th, 2026

Edtech.com's Summary

University of North Carolina - Charlotte is hiring a Technology Support Analyst. The role provides second-tier technology support for university faculty and staff within the Office of OneIT, the campus IT organization. It includes maintaining desktop, laptop, and tablet systems and serving as a technical consultant on academic and research projects.

Highlights

Diagnose and resolve hardware, software, network connectivity, and operating system issues in Windows and macOS environments.
Log, track, prioritize, and manage support requests in the TeamDynamix helpdesk system while meeting service level agreements.
Install, configure, deploy, and upgrade desktop computers, laptops, and printers, and set up new-hire workstations and accounts and process returned hardware.
Support the hardware, software, and research computing needs of faculty, escalating complex problems to other OneIT teams when needed.
Bachelor's degree in computer science, computer engineering, math, engineering, or a related technical field, with related IT experience substitutable year for year, and two years of IT experience preferred.
Full-time, 12 months a year, Monday through Friday from 8am to 5pm, with occasional evening and weekend hours.