Technology Support Analyst

🇺🇸 Hybrid - Raleigh, NC 🕑 Full-Time 💰 $50K - $55K 💻 Information Technology 🗓️ February 2nd, 2026

ITSM

Edtech.com's Summary

NC State University is hiring a Technology Support Analyst. The role involves providing front-line technical assistance and customer service as a key member of the Service Desk team, delivering reliable technical support and clear communication. The analyst troubleshoots network, hardware, software, and audiovisual issues, manages support incidents, and contributes to client-facing and technical improvement projects while maintaining documentation and mentoring staff.

Highlights

Provide Tier 1 onsite and remote technical support for campus IT issues.
Troubleshoot network, hardware, software, and audiovisual problems independently.
Use Active Directory, Group Policies, Microsoft Endpoint Configuration Manager, and Jamf for endpoint and software management.
Support computer lab technology including desktops, printers, and peripherals.
Participate in project management and technical improvement initiatives.
Maintain documentation in ServiceNow, Google Workspace, and Knowledge Base systems.
Assist in training and mentoring Tier 1 staff and student technicians.
Required knowledge of IT support tools and platforms, including ServiceNow and endpoint management tools.
Minimum qualifications include an associate's or bachelor's degree in Computer Science, Information Technology, or related fields, plus relevant experience.
Salary range: $50,000 - $55,123; full-time, 12-month recurring appointment in the Information Technology & Engineering Computer Services department.