Illinois State University
Technology Support Center/Knowledge & Training Analyst
🇺🇸 Hybrid - Normal, IL
🕑 Full-Time
💰 $23 - $25 per Hour
💻 Information Technology
🗓️ December 23rd, 2025
Edtech.com's Summary
- Provide first-level IT support through phone, email, chat, web forms, and in-person interactions.
- Create and update internal and end-user knowledge articles within a management system.
- Train new staff and users on technology support center processes and IT products.
- Support covers applications, university hardware, ISU functional processes, and personal devices.
- Required qualifications include high school diploma or equivalent and at least one year of combined IT-related education and/or experience.
- Preferred qualifications include a bachelor’s degree, IT certifications, experience with CRM or ITSM systems, and familiarity with Windows, Mac, and mobile operating systems.
- Salary ranges from $23.00 to $25.00 per hour.
- Work hours are second shift: 1:30 pm to 10:00 pm Monday through Friday, with occasional weekend shifts.
- Clients include prospective students, enrolled students, faculty, staff, guests, and annuitants of Illinois State University.
- Position eligible for hybrid work after six months, based on performance and business needs.
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