Technology Support Specialist

🇺🇸 Chapel Hill, North Carolina 🕑 Temporary 💰 $28 per Hour 💻 Information Technology 🗓️ August 27th, 2026

LMS Moodle

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring a Technology Support Specialist. This role provides technical support for the NC Certified Peer Support Specialist Program at the UNC School of Social Work, managing user assistance for certification applications, payments, and online training. The specialist handles support requests via Freshdesk, troubleshoots issues with user accounts and payments, and maintains online learning content using HTML/CSS and WYSIWYG editors.

Highlights

Provide technical support for the NC Certified Peer Support Specialist Program within the UNC School of Social Work.
Manage support requests using Freshdesk and troubleshoot application and payment issues via TouchNet.
Support learner enrollment, course progression, and completion in Moodle LMS.
Approve job and training posts relevant to Certified Peer Support Specialists.
Maintain and update knowledge-base resources in Freshdesk.
Utilize basic HTML/CSS and WYSIWYG editors to enhance online content formatting.
Require associate or bachelor's degree in related IT fields with 1-3 years of relevant experience.
Preferred experience includes Drupal/Drupal Commerce, Moodle or other LMS, online learning support, knowledge-base documentation, and technical certifications like CompTIA A+.
Full-time temporary position, 40 hours per week, Monday through Friday, with a pay rate of $28.00 per hour.
Department: SW-Research Projects within Information Technology at UNC Chapel Hill.