Technology Support Specialist

🇺🇸 Chapel Hill, North Carolina 🕑 Temporary 💰 $28 per Hour 💻 Information Technology 🗓️ August 28th, 2026

LMS Moodle

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring a Technology Support Specialist. This role provides technical support for the NC Certified Peer Support Specialist Program within the School of Social Work by managing support requests, troubleshooting payment and account issues, and supporting online training processes through various platforms including Freshdesk, TouchNet, and Moodle LMS.

Highlights

Provide primary technical support for users of the NCCPSS certification application, online payment, and training processes.
Manage support requests and maintain knowledge-base resources via Freshdesk.
Troubleshoot user account and payment issues using TouchNet payment processor.
Support learner enrollment, progression, and course completion in Moodle LMS.
Use basic HTML, CSS, and WYSIWYG editors to enhance formatting of pages, job and training postings, and online learning content.
Temporary full-time position with 40 hours per week, Monday-Friday, 8 AM to 5 PM.
Hiring rate is $28.00 per hour with an estimated appointment duration of 6 months or longer.
Minimum qualifications include an Associate’s degree with 2 years of IT experience, or Bachelor’s degree with 1-3 years of related experience depending on degree specialization.
Preferred experience includes knowledge of Drupal, Moodle or other LMS platforms, experience supporting online learning environments, and CompTIA A+ or similar technical training.
Position supports the NC Certified Peer Support Specialist Program under the UNC School of Social Work.