Existing employer? Sign in
University of Idaho
Technology Solutions Partner I or II
Edtech.com's Summary
University of Idaho is hiring a Technology Solutions Partner I or II. The role involves providing direct technology support and advisory services to university faculty and staff, serving as a liaison between departments and the Office of Information Technology. Responsibilities include resolving technical requests, maintaining IT assets, creating knowledge base articles, coordinating with other IT teams, and ensuring compliance with security standards.
Highlights
- Provide technology support and serve as primary OIT liaison for university departments and colleges.
- Document and resolve incidents or service requests following defined OIT processes.
- Maintain IT assets in the work management system and create knowledge base articles.
- Coordinate with other OIT teams to resolve issues and implement technology solutions.
- Train and mentor staff (Technology Solutions Partner II level).
- Required certifications include CompTIA A+, MTA Windows OS Fundamentals; Apple Certified Support Professional for Level II preferred.
- Experience ranges from 1 year (Level I) to 3 years (Level II) in technical support roles.
- Education requirement: High School Diploma or equivalent; Associate's or Bachelor's degrees preferred for higher levels.
- Compensation: Level I at $22.32 per hour plus DOE; Level II at $25.66 per hour plus DOE.
- Supports faculty and staff in teaching, learning, and research technology needs within the University of Idaho community.
Technology Solutions Partner I or II Full Description
Technology Solutions Partner I or II
Position Information
Internal Posting? |
Posting Number | SP005425P
Position Title | Technology Solutions Partner I or II
Division/College | Information Technology Services
Department | Customer Experience and Engagement
Location | Moscow
Posting Context Statement | The Technology Solutions Partner (TSP) team, part of the Office of Information Technology (OIT), supports faculty and staff using technology to meet the University of Idaho’s teaching, learning and research mission. The TSP team is the primary OIT liaison, technology service representative, and technical advisor for many in the University of Idaho community. The TSP team directly interacts and supports customers with their information technology needs and resolving issues.
Position Overview | Technology Solutions Partner IThis position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level I positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct customers to the appropriate OIT group or service.
Duties may include: Follow defined OIT processes to document and resolve incidents or requests for service Provide excellent customer service by communicating with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Coordinating with other OIT teams as necessary to resolve incidents or fulfil requests for service for university community Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Find standard or known information technology solutions for user needs Submit requests on behalf of information technology users when solutions are not known or readily available Other duties as assigned
Technology Solutions Partner II
This position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level II positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct the customer to the appropriate OIT group or service. They collaborate with customers to find technology solutions that meet customer needs.
Duties may include: Follow defined OIT processes to document and resolve incidents or fulfil requests for service Provide excellent customer service by communication with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Communicate and coordinate with other OIT units about information technology solutions, assisting with researching solutions and to resolve incidents or fulfil service requests Coordinate implementation of solutions provided by OIT or an OIT-approved vendor Train new employees, mentoring and developing staff skills and instilling a strong commitment to quality customer service Other duties as assigned
Unit URL | Join OIT | University of Idaho
Posting Number | SP005425P
Position Title | Technology Solutions Partner I or II
Division/College | Information Technology Services
Department | Customer Experience and Engagement
Location | Moscow
Posting Context Statement | The Technology Solutions Partner (TSP) team, part of the Office of Information Technology (OIT), supports faculty and staff using technology to meet the University of Idaho’s teaching, learning and research mission. The TSP team is the primary OIT liaison, technology service representative, and technical advisor for many in the University of Idaho community. The TSP team directly interacts and supports customers with their information technology needs and resolving issues.
Position Overview | Technology Solutions Partner IThis position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level I positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct customers to the appropriate OIT group or service.
Duties may include: Follow defined OIT processes to document and resolve incidents or requests for service Provide excellent customer service by communicating with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Coordinating with other OIT teams as necessary to resolve incidents or fulfil requests for service for university community Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Find standard or known information technology solutions for user needs Submit requests on behalf of information technology users when solutions are not known or readily available Other duties as assigned
Technology Solutions Partner II
This position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner (TSP) team is the primary Office of Information Technology (OIT) liaison, technology service representative and technical advisor for many in the University of Idaho community. The TSP team directly interacts with and supports customers in their information technology needs and issues.
Level II positions, individually and as part of the TSP team, serve as the primary OIT liaison, technology service representative and technical advisor for departments and colleges across the university. They apply excellent customer service skills to fulfil requests, resolve issues and assist customers with technical questions or direct the customer to the appropriate OIT group or service. They collaborate with customers to find technology solutions that meet customer needs.
Duties may include: Follow defined OIT processes to document and resolve incidents or fulfil requests for service Provide excellent customer service by communication with customers about their ticket status and final resolution Maintain assets within work management system Create and maintain knowledge base articles for both the university community and internal IT support Understand compliance and security requirements of the position and maintain acceptable standards Gain and maintain knowledge of the functions performed by units and colleges across the university Communicate and coordinate with other OIT units about information technology solutions, assisting with researching solutions and to resolve incidents or fulfil service requests Coordinate implementation of solutions provided by OIT or an OIT-approved vendor Train new employees, mentoring and developing staff skills and instilling a strong commitment to quality customer service Other duties as assigned
Unit URL | Join OIT | University of Idaho
Position Qualifications
Required Experience | Technology Solutions Partner I One year of experience working in a customer service-oriented role (any industry) One or more of the following: Obtained technology certification(s) 6 or more credits of college-level technology-related coursework Work in a technology support role
Technology Solutions Partner IIThree years in an information technology role, directly providing technical support to customers
Required Education | Technology Solutions Partner I or II High School Diploma or equivalent
Required Other | Technology Solutions Partner I or IIAbility to travel
Additional Preferred | Technology Solutions Partner I Associate’s Degree or higher in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications and the ability to communicate to audiences Excellent critical thinking and problem-solving skills Basic understanding of enterprise network infrastructure and connectivity Experience in higher education Possess a valid driver’s license and be able to successfully pass a driver’s record check Demonstrated ability to critically evaluate AI-generated outputs for accuracy, appropriateness, and alignment with university policies and values Familiarity with responsible AI use principles, including awareness of privacy, data governance, bias, and ethical considerations relevant to a higher education environment.
Technology Solutions Partner IIBachelor’s Degree in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Apple Certified Support Professional (ACSP) certification Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications and the ability to communicate to audiences Excellent critical thinking and problem-solving skills Experience working within a complex network infrastructure and VoIP equipment, operation and application Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf Experience in higher education Possess a valid driver’s license and able to successfully pass a driver’s record check Demonstrated ability to critically evaluate AI-generated outputs for accuracy, appropriateness, and alignment with university policies and values Familiarity with responsible AI use principles, including awareness of privacy, data governance, bias, and ethical considerations relevant to a higher education environment
Physical Requirements & Working Conditions | Technology Solutions Partner I or IIAbility to: Frequently lift, carry or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors Move between buildings Climb stairs and ladders Crawl or maneuver in confined spaces
Degree Requirement | N/A: No degree requirement
Technology Solutions Partner IIThree years in an information technology role, directly providing technical support to customers
Required Education | Technology Solutions Partner I or II High School Diploma or equivalent
Required Other | Technology Solutions Partner I or IIAbility to travel
Additional Preferred | Technology Solutions Partner I Associate’s Degree or higher in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications and the ability to communicate to audiences Excellent critical thinking and problem-solving skills Basic understanding of enterprise network infrastructure and connectivity Experience in higher education Possess a valid driver’s license and be able to successfully pass a driver’s record check Demonstrated ability to critically evaluate AI-generated outputs for accuracy, appropriateness, and alignment with university policies and values Familiarity with responsible AI use principles, including awareness of privacy, data governance, bias, and ethical considerations relevant to a higher education environment.
Technology Solutions Partner IIBachelor’s Degree in an information technology field CompTIA A+ certification MTA: Windows Operating System Fundamentals certification or equivalent Apple Certified Support Professional (ACSP) certification Strong customer service orientation Excellent organization and attention to detail Excellent verbal and written communications and the ability to communicate to audiences Excellent critical thinking and problem-solving skills Experience working within a complex network infrastructure and VoIP equipment, operation and application Experience managing endpoints utilizing tools such as SCCM, Active Directory, Azure tools and Jamf Experience in higher education Possess a valid driver’s license and able to successfully pass a driver’s record check Demonstrated ability to critically evaluate AI-generated outputs for accuracy, appropriateness, and alignment with university policies and values Familiarity with responsible AI use principles, including awareness of privacy, data governance, bias, and ethical considerations relevant to a higher education environment
Physical Requirements & Working Conditions | Technology Solutions Partner I or IIAbility to: Frequently lift, carry or otherwise move information technology equipment weighing up to 50 pounds indoors and outdoors Move between buildings Climb stairs and ladders Crawl or maneuver in confined spaces
Degree Requirement | N/A: No degree requirement
Posting Information
FLSA Status | Non-Exempt
Employee Category | Classified
Pay Range | TSP I $22.32 per hour + DOE/ TSP II $25.66 per hour + DOE
Type of Appointment | Fiscal Year
FTE | 1
Full Time/Part Time | Full Time
Funding |
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 08/27/2026
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants | Posting to remain open until a pool of qualified applicants is identified.
Applications received on or before September 14, 2026, will have first consideration.
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Employee Category | Classified
Pay Range | TSP I $22.32 per hour + DOE/ TSP II $25.66 per hour + DOE
Type of Appointment | Fiscal Year
FTE | 1
Full Time/Part Time | Full Time
Funding |
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 08/27/2026
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants | Posting to remain open until a pool of qualified applicants is identified.
Applications received on or before September 14, 2026, will have first consideration.
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
Applicant Documents
Required Documents
- Resume/CV
- List of References
- Letter of Qualification
Optional Documents
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Academic Careers
- Association of Public and Land Grant Universities (APLU)
- Chronicle
- HigherEd/Academic Impressions
- Higher Ed Jobs
- Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
- Indeed.com
- Inside Higher Ed
- Newspaper
- Other Venue
- Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
- University of Idaho Website
- University of Idaho Daily Register
- University of Idaho Employee
- Word of Mouth
- Militaryjob.com
- DSPSjobs.com
- Higher Education Recruitment Consortium (HERC)
- * Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.
(Open Ended Question) - * Do you now, or in the future require sponsorship through the University of Idaho to continue working in the United States?
- Yes
- No
- * Are you currently authorized to work in the United States of America?
- Yes
- No
- After reviewing this position description and qualifications listed, are you willing and able to perform the work requirements of this position?
- Yes
- No
Similar Jobs
AI & Web Solutions Developer
University of the Pacific
🇺🇸 San Francisco, California
Technology Support Specialist
University of North Carolina at Chapel Hill
🇺🇸 Chapel Hill, North Carolina
Senior Network Administrator
Texas State University
🇺🇸 Hybrid - San Marcos, Texas
Computer Operation Tech I
Mountain Gateway Community College
🇺🇸 Alleghany, Virginia
Systems Administrator- Salesforce
Western Governors University
🇺🇸 Salt Lake City, Utah
