Edtech.com's Summary

Northwestern University is hiring a Temporary AV Support Specialist. The role provides front-line IT and audio visual support to faculty, staff, and students throughout the Kellogg business school, covering classrooms, study rooms, conference rooms, and common areas, as a temporary assignment running through June 2027.

Highlights

Provide front-line technical support to Kellogg faculty, staff, and students across classrooms, study rooms, conference rooms, and common areas.
Maintain and support devices and IT services, including public computing equipment such as printers, computer kiosks, and public displays.
Support video-recording and web conferencing sessions for the school.
Bring 2 to 4 years of experience in IT end user computing and/or audio visual support, or an equivalent combination of education and experience, plus two years of in-person or phone customer service.
Show proficiency in Microsoft Office, Windows, and macOS, with intermediate skills troubleshooting integrated audio and video systems and a basic understanding of TCP/IP networking.
Preferred: Windows and Apple hardware troubleshooting, exposure to incident tracking tools such as ServiceNow, FootPrints, or Remedy, and certifications such as CTS, A+, Microsoft, or Apple.
Pay of $25.00 per hour.
Full-time schedule of 37.5 hours per week from 2pm to 10pm, with flexibility required, from roughly November 15, 2026 to June 15, 2027.

Temporary AV Support Specialist Full Description

Department:

Temp Center

Salary/Grade:

TMP/01

Position:

Temporary AV Support Specialist

Hours:

This is a full-time position (37.5 hours per week, 2pm-10pm)

Pay:

$25.00

Campus:

Chicago

Approximate start date:

11/15/2026

Approximate end date:

6/15/2027

Northwestern University is seeking a temporary AV Support Specialist

Temporary Job Description:

The Support Specialist is responsible for providing excellent Information Technology and Audio Visual support throughout the school of business to students, faculty, staff, and infrastructure (classroom, study rooms, conference rooms and common areas). The incumbent must be able to work flexible hours.

Principal Accountabilities:

Providing excellent front-line technical support for all Kellogg faculty, staff and students
Supporting and maintenance of devices and IT services
Supporting video-recording and web conferencing sessions
Providing technical support for public computing including printers, computer kiosks, public displays and peripherals
Performing non-technical tasks and other related duties as required or assigned

Minimum Qualifications:

2 - 4 years’ of experience in the field of Information Technology end user computing and/or Audio Visual support or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Two years of customer service experience providing excellent in person or over the phone support
Proficiency in Microsoft Office, Windows OS, and Mac OS
Intermediate skills supporting and troubleshooting of audio and video integrated systems and/or computing devices
Basic understanding of TCP/IP networking
Professional demeanor with strong ability to work with others as an effective member of a team
Ability to follow instructions and work effectively with minimal direct supervision
Ability to make sound decisions and work effectively even under time pressure
Detail oriented, self-motivated, and excellent communication skills

Preferred Qualifications:

Basic experience in troubleshooting Windows and Apple hardware
Advanced problem solving skills supporting and troubleshooting of audio and video systems
Exposure to incident tracking tools (i.e., ServiceNow, FootPrints, Remedy, or other)
CTS, A+, Microsoft, Apple, or equivalent certification(s)
2 - 4 year college degree

In addition to salary, this temporary position is eligible for paid time off and paid sick time in accordance with Northwestern University policies. This position is not eligible for other benefits offered to regular staff positions

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance.

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Temporary AV Support Specialist

Edtech.com's Summary

Temporary AV Support Specialist Full Description

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