Temporary HR Service Center Representative (Bilingual - Spanish)

🇺🇸 Irvine, CA 🕑 Temporary Full-Time 💰 $29 - $50 per Hour 💻 Human Resources 🗓️ July 17th, 2026

CRM

Edtech.com's Summary

University of California, Irvine is hiring a Temporary HR Service Center Representative (Bilingual - Spanish). This role handles first-contact HR inquiries from employees and managers across multiple communication channels, researches complex cases, and collaborates with HR experts and external vendors to resolve issues promptly. The position also involves promoting self-service resources and maintaining knowledge documentation to improve service quality.

Highlights

Serve as first point of contact for HR-related inquiries via phone, email, chat, and case management systems.
Respond to questions about benefits, leave administration, payroll, onboarding, and UC policies.
Investigate and resolve complex or escalated HR cases in collaboration with HR subject matter experts and external vendors.
Promote self-service resources and maintain knowledge base documentation to enhance operational efficiency.
Fluent bilingual proficiency in English and Spanish required, with excellent communication skills.
Minimum 2 years of customer service or HR support experience in high-volume environments.
Proficiency with Microsoft Office Suite and experience with case management, CRM, or HRIS systems.
Experience supporting HR areas such as benefits, onboarding, or payroll preferred.
Knowledge of UC policies, UCPath system, or university HR systems is a plus.
Hourly pay rate starting at $28.88 with potential up to $49.76; includes temporary employee benefits.