North Carolina A&T State University
Temporary Remote Customer Service Rep & Processor
🇺🇸 Remote - Greensboro, NC
🕑 Temporary
💰 $23 per Hour
💻 Financial Aid
🗓️ July 28th, 2025
Edtech.com's Summary
North Carolina A&T State University is hiring a Temporary Remote Customer Service Rep & Processor. The role involves providing front-line support by responding to inquiries and guiding students and families through financial aid processes, as well as reviewing and processing FAFSA, verification, appeals, and loan documents to ensure timely and accurate financial aid service.
Highlights
- Respond to student and family inquiries via phone, email, and Zoom.
- Guide applicants on financial aid processes, forms, eligibility, and awards.
- Review and process FAFSA, verification, appeals, and loan documents for accuracy and completeness.
- Track files to ensure timely packaging and disbursement of aid.
- Resolve discrepancies between submitted documents and FAFSA data.
- Proficient in Microsoft Office Suite; experience with Banner financial aid system is a plus.
- Bachelor's degree preferred with 2-3 years of experience in financial aid, student services, or related customer service roles.
- Strong interpersonal and communication skills (written and verbal) required.
- Handle confidential information with discretion and maintain organizational skills and time management.
- Temporary full-time position with a pay rate of $23 per hour.
Temporary Remote Customer Service Rep & Processor Full Description
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Temporary Remote Customer Service Rep & Processor
Please see Special Instructions for more details.
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Posting Details
Classification Information
Position/Classification Title | Update
Classification Type | SHRA
Position required to work during periods of adverse weather or other emergencies: |
Minimum Experience/Education |
Preferred Years Experience, Skills, Training, Education | Bachelor’s degree preferred 2-3 years of experience in financial aid, student services, customer service, or a related field. Strong interpersonal and communication skills (written and verbal). Detail-oriented with excellent organizational and time management abilities. Proficient in Microsoft Office Suite and experience with financial aid systems (Banner) is a plus. Ability to handle confidential information with discretion. Focused mindset and the ability to work in a fast-paced environment and adapt to change.
Required License or Certification |
Classification Type | SHRA
Position required to work during periods of adverse weather or other emergencies: |
Minimum Experience/Education |
Preferred Years Experience, Skills, Training, Education | Bachelor’s degree preferred 2-3 years of experience in financial aid, student services, customer service, or a related field. Strong interpersonal and communication skills (written and verbal). Detail-oriented with excellent organizational and time management abilities. Proficient in Microsoft Office Suite and experience with financial aid systems (Banner) is a plus. Ability to handle confidential information with discretion. Focused mindset and the ability to work in a fast-paced environment and adapt to change.
Required License or Certification |
Position Overview
Primary Purpose of Position | Provides front-line support and processes financial aid documents to ensure timely, accurate service and compliance with all regulations. Key responsibilities…
Customer Support Respond to inquiries via phone, email, and Zoom. Guide students and families on aid processes, forms, and eligibility. Assist with understanding awards and completing requirements. Refer complex issues as needed.
Processing Review and process FAFSA, verification, appeals, and loan documents. Verify completeness and accuracy of submissions. Track files for timely aid packaging and disbursement. Resolve discrepancies between submitted documents and FAFSA data.
Primary Function of Organizational Unit | The primary purpose of the Office of Student Financial Aid is to administer financial aid in a professional and compassionate manner to students and other customers while assuring the University’s compliance with Federal, State and Institutional regulations. The office is also responsible for reconciling programs, conducting workshops, ensuring compliance with athletic aid as well as other responsibilities.
Work Hours | Monday - Friday from 8:00 a.m. to 10:00 p.m (Remote Flexible)
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. |
Customer Support Respond to inquiries via phone, email, and Zoom. Guide students and families on aid processes, forms, and eligibility. Assist with understanding awards and completing requirements. Refer complex issues as needed.
Processing Review and process FAFSA, verification, appeals, and loan documents. Verify completeness and accuracy of submissions. Track files for timely aid packaging and disbursement. Resolve discrepancies between submitted documents and FAFSA data.
Primary Function of Organizational Unit | The primary purpose of the Office of Student Financial Aid is to administer financial aid in a professional and compassionate manner to students and other customers while assuring the University’s compliance with Federal, State and Institutional regulations. The office is also responsible for reconciling programs, conducting workshops, ensuring compliance with athletic aid as well as other responsibilities.
Work Hours | Monday - Friday from 8:00 a.m. to 10:00 p.m (Remote Flexible)
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. |
Key Responsibilities and Related Competencies
Position Information
Working Title | Temporary Remote Customer Service Rep & Processor
Competency Level | Contributing
Position Number |
Recruitment Range | $23/hr
FLSA | Non-Exempt
Appointment Type | Temporary - Full-time
FTE |
If Time Limited, Appointment Length |
Organizational Division | Financial Aid Assoc Dir Scholarships
Organizational Location | Assoc VP for Enrollment Mgmt
Organizational Unit | Financial Aid Asst Dir Scholarships
Competency Level | Contributing
Position Number |
Recruitment Range | $23/hr
FLSA | Non-Exempt
Appointment Type | Temporary - Full-time
FTE |
If Time Limited, Appointment Length |
Organizational Division | Financial Aid Assoc Dir Scholarships
Organizational Location | Assoc VP for Enrollment Mgmt
Organizational Unit | Financial Aid Asst Dir Scholarships
Posting Detail Information
Posting Number | SHRA2999
Open Date | 07/25/2025
Close Date | 08/09/2025
Special Instructions to Applicant | You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Quick Link | https://jobs.ncat.edu/postings/38193
Open Date | 07/25/2025
Close Date | 08/09/2025
Special Instructions to Applicant | You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Quick Link | https://jobs.ncat.edu/postings/38193
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Please indicate where you learned of this position:
- NCA&T Website
- UNC System Job Board
- Indeed.com
- NC Employment Security Commission
- NCA&T Employee
- Chronicle of Higher Education
- Inside Higher Ed
- Higher Education Recruitment Consortium
- Other
- If you indicated you learned of this employment opportunity from an “Other” source please advise where you learned of the position:
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
Optional Documents
- Certificate of Release or Discharge from Active Duty (DD-214)
- Cover Letter
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