Edtech.com's Summary

Signal Financial is hiring a Training and Development Specialist. This role drives employee skill enhancement through conducting needs assessments, designing and delivering training programs, and collaborating with department experts to support the credit union's goals. The specialist manages learning platforms, evaluates training effectiveness, and assists with succession planning and orientation programs.

Highlights

Conduct ongoing needs assessments and create training plans for employees.
Design and deliver training on product knowledge, sales, operations, compliance, and the credit union's core banking platform.
Develop training materials including manuals, presentations, and online content.
Facilitate in-person and remote training sessions using varied instructional methods.
Maintain training records, administer learning management systems, and generate reports.
Assist with new employee orientation and succession planning programs.
Required: High school diploma or GED; preferred: 2-year degree or equivalent experience.
3-5 years of training development experience in a financial institution required.
Proficiency with BAI, Learning Management Systems; Fiserv core system experience preferred.
Strong communication, organizational, and analytical skills needed.

Training and Development Specialist Full Description

Training and Development Specialist

3015 University Blvd W, Kensington, MD, USA

75,000-94,000 per year

Salary

Full Time

Talent & Development Specialist - Kensington, MD

Signal Financial is a progressive and growing Credit Union with over 24,000 members and more than $400+ million in assets. We are committed to building a new way of banking for our current and future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience. We aim to do this by being innovative, creative and nimble in offering distinctive products and services.

The position is located at Kensington, MD headquarters. The role is hybrid, in office Tuesdays, Wednesdays, and Thursdays.

Position Description

This position works to meet the credit union's goals by increasing employees' job-related skills and knowledge through training. Performs organizational and departmental needs analysis. Develops, designs, implements and evaluates all training programs. Works as business partner to meet CU's goals.

Position Responsibilities

Conducts ongoing needs assessment to identify areas requiring training and development for all employees. Conducts interviews, surveys and focus groups with employees and management to determine current and future training and development needs. Recommend actions to meet those needs. Creates training plans for Credit Union positions.
Designs training programs on a variety of topics, including but not limited to, product knowledge, sales and service, Teller operations, Member Service operations, basic compliance, and the Credit Union's core banking platform and related software applications. Collaborates with subject-matter experts to design programs. Develops training materials such as manuals, Power Point presentations, job aids, checklists, and other educational materials. Creates and modify content in the online learning platform. Maintains the Product Knowledge Manual.
Delivers training programs using a variety of instructional methods, such as role playing, simulations, team exercises, group discussions, videos, and lectures. Facilitates training sessions in person and remotely. Coordinates scheduling and preparation of training classes.
Collaborate with subject-matter experts to develop, improve, and/or document the work procedures that are used in conjunction with training programs. Ensure procedures are accessible, accurate, and that changes are documented and communicated in a timely manner to appropriate staff.
Designs learner assessments and conduct routine observations of employees during training periods. Reports learner progress to supervisors and management as necessary. Create and implement development plans to address employee performance issues when applicable.
Conducts and maintain the New Employee Orientation program for all Credit Union new hires.
Assists with the administration of the Credit Union's Succession Planning program. Identifies and creates employee development activities. Promotes Credit Union development programs. Provides assistance and feedback to employees in the development of Individual Development Plans.
Conducts ongoing evaluation of training programs to determine effectiveness as measured against stated objectives. Makes recommendations for change when evaluation indicates the need for improvement.
Maintains employee training records, including courses taken, completion dates, cost, vendor, and related information. Produce reports as necessary.
Administers online learning platforms. Creates and assigns employee curricula. Register employees for access to system and update with changes as necessary. Generate reports as needed.
Reviews employee training requests and obtains approvals as necessary. Registers employees for external training programs. Prepares an estimate of training expenses for each budget period.
Maintains knowledge of current trends in talent development, instructional design, training delivery methods, and other developments in the training field.
Develops and maintains comprehensive knowledge of the Credit Union's policies, procedures, products, services, and software applications.
Contributes to the team effort by performing other related duties as required.

Position Requirements

Diploma from a public or accredited private high school or G.E.D required
2-year college degree or comparable work experience preferred
3-5 years of relevant work experience in training development and execution. Financial institution experience required
Ability to develop, design, facilitate and follow-up on all training within the organization
Professional certifications preferred (i.e. CPTD, APTD)
Ability to work under limited supervision
Competent knowledge of BAI, Learning Management System
Prior experience with our core system, Fiserv preferred
Excellent verbal and written communication skills
Strong working knowledge of credit union systems
Ability to handle multiple tasks accurately and completely
Analytical skills, attention to detail, good organizational and planning skills

The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.

We are proud to be an Equal Employment Opportunity (EEO). Signal Financial Federal Credit Union does not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.

Original Job Description

Training and Development Specialist

3015 University Blvd W, Kensington, MD, USA

75,000-94,000 per year

Salary

Full Time

Talent & Development Specialist - Kensington, MD

The position is located at Kensington, MD headquarters. The role is hybrid, in office Tuesdays, Wednesdays, and Thursdays.

Position Description

Position Responsibilities

Conducts ongoing needs assessment to identify areas requiring training and development for all employees. Conducts interviews, surveys and focus groups with employees and management to determine current and future training and development needs. Recommend actions to meet those needs. Creates training plans for Credit Union positions.
Designs training programs on a variety of topics, including but not limited to, product knowledge, sales and service, Teller operations, Member Service operations, basic compliance, and the Credit Union's core banking platform and related software applications. Collaborates with subject-matter experts to design programs. Develops training materials such as manuals, Power Point presentations, job aids, checklists, and other educational materials. Creates and modify content in the online learning platform. Maintains the Product Knowledge Manual.
Delivers training programs using a variety of instructional methods, such as role playing, simulations, team exercises, group discussions, videos, and lectures. Facilitates training sessions in person and remotely. Coordinates scheduling and preparation of training classes.
Collaborate with subject-matter experts to develop, improve, and/or document the work procedures that are used in conjunction with training programs. Ensure procedures are accessible, accurate, and that changes are documented and communicated in a timely manner to appropriate staff.
Designs learner assessments and conduct routine observations of employees during training periods. Reports learner progress to supervisors and management as necessary. Create and implement development plans to address employee performance issues when applicable.
Conducts and maintain the New Employee Orientation program for all Credit Union new hires.
Assists with the administration of the Credit Union's Succession Planning program. Identifies and creates employee development activities. Promotes Credit Union development programs. Provides assistance and feedback to employees in the development of Individual Development Plans.
Conducts ongoing evaluation of training programs to determine effectiveness as measured against stated objectives. Makes recommendations for change when evaluation indicates the need for improvement.
Maintains employee training records, including courses taken, completion dates, cost, vendor, and related information. Produce reports as necessary.
Administers online learning platforms. Creates and assigns employee curricula. Register employees for access to system and update with changes as necessary. Generate reports as needed.
Reviews employee training requests and obtains approvals as necessary. Registers employees for external training programs. Prepares an estimate of training expenses for each budget period.
Maintains knowledge of current trends in talent development, instructional design, training delivery methods, and other developments in the training field.
Develops and maintains comprehensive knowledge of the Credit Union's policies, procedures, products, services, and software applications.
Contributes to the team effort by performing other related duties as required.

Position Requirements

Diploma from a public or accredited private high school or G.E.D required
2-year college degree or comparable work experience preferred
3-5 years of relevant work experience in training development and execution. Financial institution experience required
Ability to develop, design, facilitate and follow-up on all training within the organization
Professional certifications preferred (i.e. CPTD, APTD)
Ability to work under limited supervision
Competent knowledge of BAI, Learning Management System
Prior experience with our core system, Fiserv preferred
Excellent verbal and written communication skills
Strong working knowledge of credit union systems
Ability to handle multiple tasks accurately and completely
Analytical skills, attention to detail, good organizational and planning skills

The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.

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Training and Development Specialist

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