Training and Documentation Specialist

Training and Documentation Specialist (all genders)

• Nikon SLM Solutions NA, Inc.
• Annual salary: 60,000 - 90,000 USD

• Develop, maintain, and continuously improve technical training programs for employees, service personnel, and other applicable audiences supporting Nikon SLM equipment and processes. 
• Partner with Service, Engineering, Applications, Manufacturing, Quality, and other subject matter experts to capture technical knowledge and convert it into structured training and documentation. 
• Create and maintain technical manuals, Standard Operating Procedures (SOPs), work instructions, troubleshooting guides, process documentation, job aids, presentations, and other learning materials. 
• Design training content for a variety of delivery methods, including instructor-led training, virtual training, e-learning, hands-on instruction, videos, and self-guided learning. 
• Facilitate technical training sessions and workshops as needed for employees and other applicable audiences. 
• Establish consistent standards and templates for technical documentation and training materials across the organization. 
• Coordinate the review, approval, revision, and release of technical documentation to ensure materials remain accurate and current as products and processes evolve. 
• Support onboarding and technical development programs for Service Engineers and other technical employees. 
• Develop assessments, knowledge checks, practical evaluations, or other methods to measure training effectiveness and employee competency. 
• Maintain training records, curricula, course materials, certifications, and other documentation within applicable learning or document management systems. 
• Gather feedback from trainees, managers, SMEs, and other stakeholders and use those insights to continuously improve training programs and documentation. 
• Support documentation and training requirements associated with quality systems, audits, regulatory requirements, and internal standards. 
• Coordinate training projects involving multiple departments, stakeholders, timelines, and deliverables. 
• Identify opportunities to improve the accessibility and efficiency of technical knowledge through digital learning tools, knowledge-management platforms, and emerging technologies. 
• Help establish a scalable knowledge-transfer process that captures critical expertise from experienced employees and makes it available to the broader organization. 
• Collaborate with global teams to promote consistency between North American and global training and documentation practices while accommodating regional business needs.

• Bachelor's degree in Learning & Development, Instructional Design, Technical Communication, Engineering Technology, Education, Business, or a related field; equivalent professional experience will also be considered. 
• 4+ years of experience in technical training, instructional design, technical documentation, learning and development, or a related function. 
• Experience developing training and/or documentation within a technical, manufacturing, engineering, life sciences, aerospace, automotive, capital equipment, or similarly complex environment. 
• Demonstrated ability to work with technical subject matter experts and translate complex information into clear, understandable learning materials and documentation. 
• Experience developing SOPs, work instructions, technical procedures, training guides, or similar controlled documentation. 
• Strong instructional writing, editing, and communication skills. 
• Experience designing and delivering instructor-led and/or digital training. 
• Strong project management and organizational skills with the ability to manage multiple training and documentation projects simultaneously. 
• Ability to work independently while effectively collaborating across technical and business functions. 
• Strong attention to detail with an emphasis on accuracy, consistency, and document quality. 
• Strong written and verbal English communication skills. 

• Experience supporting industrial equipment, advanced manufacturing, additive manufacturing, field service, engineering, or other highly technical products. 
• Experience working within a regulated or quality-controlled environment. 
• Familiarity with document control, revision management, and quality management systems. 
• Experience with Learning Management Systems (LMS), knowledge-management systems, or digital learning platforms. 
• Experience developing e-learning content using tools such as Articulate 360, Adobe Captivate, Camtasia, or comparable platforms. 
• Experience developing hands-on technical training for technicians, engineers, or field service personnel. 
•  Project management experience or PMP certification. 
• Professional training or instructional certifications such as CompTIA CTT+, CPTD, or similar credentials. 
• Experience working within an international or globally distributed organization. 
• Familiarity with industrial 3D printing or metal additive manufacturing is a plus but not required.

• Health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Paid parental leave
• Gym reimbursement
• Tuition reimbursement
• Company-paid disability coverage
• Company-paid life insurance