LAIKA Studios
Training & Development Analyst
Edtech.com's Summary
LAIKA is hiring a Training & Development Analyst. The role involves supporting end users of LAIKA’s technical systems, developing and delivering training, and collaborating with technical teams to ensure effective technology adoption and troubleshooting across departments.
Highlights
- Support end users of in-house and third-party technical systems.
- Develop and deliver training, presentations, and technical documentation.
- Collaborate with pipeline engineers and developers on new product workflows and bug tracking.
- Gather user requirements and conduct story mapping sessions.
- Provide front-line technical support and test new releases.
- Proficient with MS Office and Adobe Creative Suite; familiar with Mac, Windows, and Linux operating systems.
- 3+ years of professional administrative or technical support experience; animation or VFX production experience preferred.
- Experience with agile software development and technical writing is beneficial.
- Physical ability to perform office tasks and lift up to 15 pounds.
- Salary commensurate with skills and experience.
Training & Development Analyst Full Description
Training & Development Analyst
Hillsboro, OR
Technology
General Summary
The Training & Development Analyst is responsible for supporting the end users of LAIKA’s technical systems and tools and ensuring adoption and consistent use across the studio. This position works closely with the Technology Engagement & Development Supervisor to develop and deliver training and technical support for a variety of in-house and third-party systems across all departments.
Job Functions
- Gather requirements for proposed new technology; conduct “story mapping” sessions with users and create actionable user stories for developers.
- Assist pipeline engineers in new product development designs and workflows.
- Develop and deliver presentations for new product rollouts and significant feature updates for existing products.
- Document workflows and identify training needs for production teams to build expertise in LAIKA’s tools.
- Conduct testing of new tools and verifications on new operating systems and collect feedback from other testers.
- Report and track bugs and system issues to developers and develop communications for users about known issues and/or outages.
- Work with the Technology Engagement & Development Supervisor to create rich, web-based resources for technology adoption including, but not limited to, application guides, tutorials, release notes, change notifications, and newsletters.
- Survey end users to learn about new use patterns or problems using technology and report findings to developers in the form of user stories.
- Support technology engineers by providing front line support to users, verifying bugs, and testing new releases.
Qualifications
- 3+ years of professional administrative or technical support experience; experience with feature animation or VFX production preferred.
- Experience with technology development, software lifecycle, and engineering terminology.
- Experience with agile software development terms and tools.
- Proficient with MS Office suite and Adobe Creative Suite products.
- Familiar with Mac, Windows, and Linux operating systems.
- Excellent written communication skills; experience with technical writing, a plus.
- Experience with web development and video production, a plus.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: While performing the duties of this job, the employee is required to walk; stand; sit; use hands to operate standard office equipment; reach with hands and arms; balance; stoop; talk or hear both in person and by telephone. The employee must lift and/or move up to 15 pounds. Vision abilities include close vision, distance vision, and the ability to adjust focus.
- Work environment: While performing the duties of this job, the employee works under typical office conditions and is exposed to variable indoor temperatures. The noise level is usually quiet or moderate.
Location
On-site in Hillsboro, OR and eligible for hybrid work.
Salary
Salary is commensurate with skills and experience.
Similar Jobs
Product Training Specialist
Carrier
🇺🇸 Hybrid - Kennesaw, GA
Training Manager
Network Connex
🇺🇸 Remote - US
Learning & Development Coordinator
Beckman Coulter Diagnostics
🇺🇸 Remote - US
Director of Professional Development (Remote)
Teaching Strategies
🇺🇸 Remote - US
Nursing Professional Development Practitioner
Oregon Health & Science University
🇺🇸 Portland, OR
