Date:  Jun 25, 2025

Location:  AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Training & Development Specialist V 
Job Title: Training & Dev Specialist V
Agency: Health & Human Services Comm 
Department: Med Elect Vis Verif Admin
Posting Number: 6707 
Closing Date: 07/09/2025
Posting Audience: Internal and External 
Occupational Category: Education Training and Library
Salary Group: TEXAS-B-22 
Salary Range: $4,801.16 - $6,281.33
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 20%
Regular/Temporary: Regular 
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt 
Facility Location: 
Job Location City: AUSTIN
 Job Location Address: 701 W 51ST ST
Other Locations:    MOS Codes: 0233,0277,0306,0577,0691,0877,0911,0913,0914,0916,0917,0918,0919,0930,0931,0932,0933,0951,5977,6077 6177,6877,7077,7277,7377,7537,7577,8077,8802,8803,11Z,120X,121X,123X,18Z,19Z,35Z,38FX,3F2X1,47A,47C 47D,47E,47F,47G,47H,47J,47K,47L,47M,47N,47P,47Q,47R,47S,47T,47U,47V,47W,57A,70H,74D,81C0,81L0,81T0 82A0,83R0,86M0,8B000,8B100,8B200,8T000,8T100,9H000,PERS,PS,SEI20,YN

Brief Job Description
The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services Division (MCS) seeks a highly qualified candidate to fill the position of Training and Development Specialist V in the Electronic Visit Verification (EVV) program.

Under the supervision of the EVV Operations Manager, the Training and Development Specialist V will perform highly advanced consultative and technical work related to EVV policy training for program providers, financial management services agencies, and CDS employers in a dynamic and fast-paced environment. The individual selected for this position will be a self-starter who can complete their assignments with minimal direction.

Work includes researching and interpreting program policies, contracts, procedures, rules, regulations, and guidance necessary for the development and delivery of EVV policy training. The position may assist or lead monthly workgroups with stakeholders (i.e. program providers, Medicaid members, etc.), and will create and lead training presentations. The position may be required to perform in-person presentations on EVV to external stakeholders which may require limited travel.
 
Essential Job Functions
Development and Maintenance of Training Materials – Uses Word, PowerPoint, Adobe Acrobat Pro and other software to develop and maintain online and instructor-led curricula in accordance with professional adult learning principles. Training formats include but are not limited to computer-based training courses, live and recorded webinars, instructor-led training presentations, job aids. Writes and develops clear, accurate, and easy to understand training materials that can be used across a wide range of user skill levels. Tests training materials to ensure desired outcome will be achieved. Creates original training materials and learning activities designed to enable participants to attain learning objectives successfully. Tailors training sessions and materials to specific audiences based on the users' needs. Refines training materials based on user feedback and observations. Coordinates reviews of training materials with subject matter experts. Ensures training materials are accessible to people with disabilities in accordance with HHSC accessibility policies. Reviews and approves training material for external contractors. (25%)

Analysis of Program and User Needs – Researches and analyzes EVV processes, policies, system requirements, and other program materials to obtain a full understanding of the program and identify relevant content for inclusion in training materials. Creates and administers training needs assessments and surveys to determine user knowledge base and areas of opportunity. Researches and interprets existing and planned policies, procedures, rules, and regulations to ensure training materials are current and accurate. Solicits user feedback through post-training surveys and direct user interactions. Identifies/defines user groups with unique training needs so training sessions and materials may be tailored accordingly. (25%)

Conduct Training Sessions – Conducts live and recorded EVV training presentations to internal and external stakeholders via online and in-person formats. Plans, coordinates, and delivers EVV training presentations. Prepares and delivers necessary training materials in advance of the presentation. May be required to travel to various locations throughout the state to conduct training. Coordinates the production of online and in-person training events with assistance from other team members ensuring full coverage of necessary support tasks such as note-taking, registration, coordinating Q&A session with subject matter experts, technical assistance (e.g. webinar facilitation, equipment setup for in-person trainings, etc.) and other activities. (15%)

Training Plan Development and Maintenance – Develops and maintains the EVV training plan. Stays informed of program, regulatory, and user population changes and updates training strategy accordingly. Establishes long-term training goals and desired learning outcomes by analyzing user feedback, evaluating program materials (e.g. contract monitoring tools, project plans, and EVV Policies), and consulting with other program areas. Solicits feedback from EVV leadership to align training plan with strategic program goals. (15%)

Administers Learning Management Portal – Maintains up to date EVV training content on the HHS Learning Management Portal per HHSC accessibility policies. Coordinates training schedules and registration for EVV trainings.  (10%)

Reporting and Other Duties – Provides written and oral EVV training data reports to management. Performs statistical analysis of training strengths and weaknesses. Analyzes training results based on stakeholder feedback and survey results. Reviews and provides recommendations on current department process and procedures. Works on other projects or duties as assigned. (10%)

Knowledge, Skills and Abilities
Knowledge of EVV preferred.
Knowledge of Medicaid or other HHSC programs preferred.

Skill in presenting EVV training to stakeholders through an in-person or virtual setting. 
Skill in using Microsoft applications, including Outlook, Word, PowerPoint and Excel.
Skill in using Adobe Acrobat Pro.
Excellent verbal and written communication skills.
Skill in using communication and collaboration software such as Teams, Zoom, GoToMeeting, etc.

Ability to develop training materials.
Ability to effectively communicate to all levels of stakeholders.
Ability to establish and maintain strong working relationships with stakeholders.
Ability to work in a dynamic and fast-paced environment.
Ability to interpret statutes, state, and federal rules and regulations.

Licensure, Certification, or Registration
N/A

Initial Screening Criteria
Graduation from an accredited four-year college or university. Education and experience may be substituted on a one-to-one basis.

Experience with the development and creation of training materials.
Experience with delivering training and presentations. 

Preferred experience with Medicaid or other healthcare related programs.
Preferred experience in drafting and editing forms, memos, correspondence, and other documents.
 
Additional Information
Your application must be complete and contain all the requested information. Job histories must demonstrate how you meet the initial selection criteria at a minimum.

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin