Training & Development Specialist - Wholesale Operations

Training & Development Specialist - Wholesale Operations 
Cedar Park, TX 78613, USA
Chandler Fashion Center
Chandler, AZ 85226, USA
North Park Center
Dallas, TX 75225, USA
Huebner Oaks
WFHTX-Remote to KERRMC

• Store Visits: Develop and follow store visit cadence strategy to maximize sales and minimize travel expenses.
  • Compile store visit reports and review visit metrics with account management teams as a prescriptive roadmap for driving sales, customer service, brand awareness, and increased penetration of James Avery to their total business.
  • Resolve issues while in store and train associates & department managers to ensure issues to not reoccur.
• District Business Analysis: Partner with Retail Management teams and speak to opportunities to further drive district sales and inventory turn.
  • Focus on resolving sawtooth performance within districts.
  • Review penetration to jewelry for missed opportunity.
  • Assess behavioral metrics (newness ST%, clienteling, certifications, and Specialist dashboard metrics) to develop hypotheses on what is driving store trends.
• Training & Development: Deliver training, coaching, and ongoing support to account associates and management teams.
  • Achieve shipment goals and account retail sales plans.
  • Deliver consistent brand messaging and standards across points of distribution.
  • Improve service levels and exhibit brand-defining behavior.
  • Grow items per customer (IPC) metrics to 2.0 or higher in stores covered.
  • Develop associate confidence and competency in use of service equipment and understanding of the brand and product.
  • Assist account teams in acquiring new customers through clienteling.
  • Build brand awareness in wholesale markets, particularly outside of James Avery’s core retail footprint.
  • Lead Retail Management training seminars to provide account Store Managers brand direction, trends, and opportunities and to increase “mindshare” within their organization.
  • Provide ongoing feedback and insights to the Wholesale Visual, Creative & Training Manager and Field Team Supervisor to enhance training effectiveness, associate engagement, and operational excellence.
• Visual Merchandising: Ensure proper and consistent execution of brand visual merchandising standards at point of sale.
  • Implement and train associates how to follow visual merchandising directives and plan-o-guides.
  • Take and share before/after photos, and work with graphics applications when needed.
  • Spearhead shop-in-shop and new store setups within territory and assist colleagues in implementing shop-in-shop and new store setups in their territories.
• Competitive Review: Review competitors to drive improvements to assortments, training, branding or merchandising.
• Administrative: Provide general administrative support related to the wholesale sales channel.
  • Prepare Excel, Word, and PowerPoint documents as needed and presents to internal and external stakeholders.
  • Complete expense reports prior to the close of each month.
  • Track store deliveries to and from DC/Corporate offices.
  • Collect photos of tests being executed in select stores.

• Bachelor’s Degree in sales, marketing or related field; or equivalent combination of education and/or experience.
• 1 year experience in retail leadership.
• Demonstrates exceptional interpersonal, verbal, and written communication skills, with proven experience presenting to and engaging effectively with stakeholders at all organizational levels.
• Demonstrates effective leadership and collaboration skills, with the ability to build positive business partnerships and maintain a positive demeanor in challenging situations.
• Experience working in a dynamic fast-paced environment, while maintaining effective problem-solving, organizational and time management skills.
• Ability to learn new systems used to support Sales & Marketing activities.
• Basic proficiency with Microsoft (MS) Word, Outlook and PowerPoint.
• Basic proficiency with Excel: spreadsheet input, add/subtract/multiple/divide; sum; insert and delete rows/columns.
• Must reside within assigned territory near a national airport and within 20 miles of at least one wholesale account.
• Ability to travel up to 80%+ with overnight stays (Monday through Thursday).
• Ability to work on key retail holidays or events as business need requires

• 1 year experience as a James Avery Assistant Store Manager or comparable experience within another retailer.
• Fashion conscious, familiar with fashion market trends and styles.
• Solid understanding of retail math with ability to utilize sales metrics to draw conclusions and develop action plans.
• Experience working with budgets and expense reconciliation.
• Intermediate proficiency with PowerPoint with experience building and presenting presentations.
• Intermediate or advanced Excel proficiency: spreadsheet design and linking; data sorting; advanced formulas such as nest if/then, min/max, Average, Count; pivot tables; and charts.
• Ability to relocate preferred as Wholesale business grows.