Edtech.com's Summary

United Airlines is hiring a Training Instructor - Airport Operations. The role involves coaching Customer Service employees, developing and implementing learning programs, conducting training audits, and supporting leadership with training operations and administrative tasks to enhance employee performance and customer satisfaction.

Highlights

Coach and mentor Customer Service employees and fellow instructors to improve performance.
Develop and implement training materials and corrective action plans following audits.
Conduct on-site training audits and prepare detailed reports and executive summaries.
Analyze employee feedback and recommend enhancements to training programs.
Support leadership with administrative tasks related to training programs.
Generate and analyze data from various sources for training projects.
Strong facilitation skills for engaging in-person and virtual training sessions.
Preferred knowledge and responsible use of generative AI tools for research and content creation.
Compensation ranges from $70,304 to $86,616 annually, with eligibility for bonuses and incentives.
Requires 1+ year of relevant experience, travel up to 50%, and legal authorization to work in the U.S. without sponsorship.

Training Instructor - Airport Operations Full Description

Training Instructor - Airport Operations (Onsite)

San Francisco, California, United States

Category

Corporate

Job IdSFO00005398

Human Resources and Labor Relations

Job Type
Full-Time

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description
Minimum Qualifications:

1+ years of either Customer Service, Instruction, Facilitation, or relevant work experience
Up to 50% domestic and international travel as needed
Experience coaching and mentoring employees and fellow instructors to enhance performance and support career growth
Demonstrated ability to facilitate engaging training sessions that improve employee performance and customer satisfaction
Strong facilitation skills with the ability to engage learners, manage group dynamics, and deliver content effectively in both virtual and in-person settings
Demonstrated ability to assess training needs and evaluate training effectiveness for customer service roles
Ability to sit or stand for long periods of time
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is a crucial function of the position

Preferred Qualifications:

Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

Qualifications

About the job:

The Training Instructor – Airport Operations will work with Customer Service employees. This role applies working knowledge and experience in learning and development to broaden capabilities. Continues to build understanding of United's training processes and employee development needs, performing various assignments in support of organizational learning strategy. Uses prescribed guidelines to analyze training situations, receiving moderate guidance in developing and implementing learning programs.

Core accountabilities / key responsibilities:

Applies general knowledge of education principles to support development of learning material (e.g. corrective action plans for a station as a result of an audit (CAPA)).
Provides on-site support during training with direction from team members and leaders. Supports leadership with administrative tasks associated with running their programs.
Generate data from a variety of sources for use in analysis, models and project development
Implements and maintains quality audit program requirements, processes, and reporting systems. Conducts on-site training audits. Prepares detailed written audits and executive summaries following the completion of audits.
Analyzes employee feedback, communicates findings to business leaders, and recommends program enhancements.
Develop routine internal communications and draft presentations under supervision

The base pay range for this role is $70,304.00 to $86,616.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]

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Training Instructor - Airport Operations

Edtech.com's Summary

Training Instructor - Airport Operations Full Description

Training Instructor - Airport Operations (Onsite)

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