Edtech.com's Summary

HelpGrid is hiring a Training Manager to lead and develop a team of trainers, ensuring that training programs improve sales performance, customer experience, and operational efficiency. This role involves collaborating with multiple departments to design, deliver, and continuously enhance training initiatives aligned with business goals.

Highlights

Lead, mentor, and develop a team of trainers to deliver effective learning experiences.
Oversee trainer performance and provide coaching and professional development.
Manage training schedules for onboarding, refresher courses, and ongoing development.
Collaborate with Instructional Designers and departments like Sales, Customer Support, QA, WFM, and HR.
Analyze performance data to identify training needs and develop targeted interventions.
Establish training KPIs and measure program effectiveness through assessments and feedback.
Required: 4+ years in training management, team leadership, strong sales and customer service knowledge.
Excellent skills in data analysis, communication, coaching, and multi-initiative management.
Supports operational change management and employee growth through aligned training programs.
Focuses on improving training efficiency and engagement while adapting to business needs.

Training Manager Full Description

Training Manager

Main responsibilities

The Training Manager will work closely with Sales, Customer Support, QA, WFM, and Operations to ensure that training programs drive measurable improvements in sales performance, customer experience, and operational efficiency.

Lead, mentor, and develop a team of trainers to deliver high-quality learning experiences.
Ensure trainers are equipped, prepared, and skilled to facilitate effective training sessions.
Oversee trainer performance, providing coaching, feedback, and professional development opportunities.
Manage training schedules to align with new hire onboarding, refresher courses, and ongoing development programs.
Ensure the successful delivery of all training programs for Sales and Customer Support.
Partner with Instructional Designers to ensure materials align with business objectives and operational needs.
Identify gaps in training delivery and implement solutions to enhance effectiveness.
Standardize training methodologies to ensure consistent knowledge transfer across teams.
Work with Sales and Support leadership, QA, and WFM to analyze performance data and identify training needs.
Develop targeted training interventions to improve sales conversions, customer satisfaction, and efficiency.
Ensure that coaching strategies are aligned with quality standards and key performance indicators (KPIs).
Implement post-training follow-ups to measure knowledge retention and on-the-job application.
Work closely with Sales, Customer Support, WFM, and HR to align training initiatives with business objectives.
Provide insights on training impact, agent readiness, and areas for improvement to key stakeholders.
Ensure training programs support employee engagement, retention, and career progression.
Support operational change management by ensuring teams are properly trained on new processes, policies, and tools.
Establish training KPIs and success metrics to evaluate effectiveness.
Utilize assessments, performance trends, and feedback loops to enhance training delivery.
Keep training programs agile and adaptable to business needs and industry best practices.
Implement strategies to improve training efficiency while maintaining high engagement levels.

Required Qualifications

4+ years of experience in training management
Proven experience leading and developing a team of trainers.
Strong understanding of sales processes, customer service standards, and performance coaching.
Excellent ability to analyze data and translate insights into actionable training strategies.
Strong leadership, communication, and coaching skills.
Experience collaborating with QA, WFM, HR, and Operations to drive team performance.
Ability to manage multiple training initiatives and adapt to business needs

Why Join Us?

Lead a team of trainers to drive business success.
Impact performance & customer experience through strategic training programs.
Work in a fast-paced, high-growth environment where your leadership makes a difference.

Original Job Description

Training Manager

Main responsibilities

Lead, mentor, and develop a team of trainers to deliver high-quality learning experiences.
Ensure trainers are equipped, prepared, and skilled to facilitate effective training sessions.
Oversee trainer performance, providing coaching, feedback, and professional development opportunities.
Manage training schedules to align with new hire onboarding, refresher courses, and ongoing development programs.
Ensure the successful delivery of all training programs for Sales and Customer Support.
Partner with Instructional Designers to ensure materials align with business objectives and operational needs.
Identify gaps in training delivery and implement solutions to enhance effectiveness.
Standardize training methodologies to ensure consistent knowledge transfer across teams.
Work with Sales and Support leadership, QA, and WFM to analyze performance data and identify training needs.
Develop targeted training interventions to improve sales conversions, customer satisfaction, and efficiency.
Ensure that coaching strategies are aligned with quality standards and key performance indicators (KPIs).
Implement post-training follow-ups to measure knowledge retention and on-the-job application.
Work closely with Sales, Customer Support, WFM, and HR to align training initiatives with business objectives.
Provide insights on training impact, agent readiness, and areas for improvement to key stakeholders.
Ensure training programs support employee engagement, retention, and career progression.
Support operational change management by ensuring teams are properly trained on new processes, policies, and tools.
Establish training KPIs and success metrics to evaluate effectiveness.
Utilize assessments, performance trends, and feedback loops to enhance training delivery.
Keep training programs agile and adaptable to business needs and industry best practices.
Implement strategies to improve training efficiency while maintaining high engagement levels.

Required Qualifications

4+ years of experience in training management
Proven experience leading and developing a team of trainers.
Strong understanding of sales processes, customer service standards, and performance coaching.
Excellent ability to analyze data and translate insights into actionable training strategies.
Strong leadership, communication, and coaching skills.
Experience collaborating with QA, WFM, HR, and Operations to drive team performance.
Ability to manage multiple training initiatives and adapt to business needs

Why Join Us?

Lead a team of trainers to drive business success.
Impact performance & customer experience through strategic training programs.
Work in a fast-paced, high-growth environment where your leadership makes a difference.

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