Edtech.com's Summary

PRISM Vision Group is hiring a Training Manager, Practice Integrations. The role involves leading a training team within the M&A Integrations team, focusing on onboarding newly acquired practices. Responsibilities include aligning new staff with standard workflows and systems, providing remote and hands-on training, and optimizing workflows to help practices achieve operational excellence.

Highlights

Lead and manage a team of clinical and operational trainers.
Oversee role-specific systems training, both virtually and in-person.
Administer training on EMR software like MDI/Nextech ICP and practice management systems like Athena.
Ensure compliance with HIPAA privacy standards.
Requires COT or COMT certification with 3-5 years of ophthalmic experience or COA with 5-7 years as an ophthalmic assistant.
Experience managing teams in training or clinical roles is needed.
Salary range: $68,500 USD to $128,000 USD.
Must be able to travel up to 50% and work in both virtual and in-person environments.
Proficient in Microsoft Outlook, Teams, and SharePoint.

Training Manager, Practice Integrations Full Description

Training Manager, Practice Integrations

Job Category: MANAGER

Requisition Number: TRAIN006098

Full-Time

Remote

Salary Range: $68,500 USD to $128,000 USD

NJE Non Clinical CBO
New Providence, NJ 07974, USA

About Us
PRISM Vision Group is a vertically integrated network comprised of 95+ eye care offices, 175+ affiliated providers, and 1,400+ employees, spanning the full spectrum of eye care—from optometry and general ophthalmology to retina and vitreoretinal surgery.

Company Mission
Our mission is to support our practices in providing world-class, comprehensive eye care services to their patients and to build an unrivaled practice environment for our affiliated doctors and employees.

PRISM Vision Group is seeking a Training Manager, Practice Integrations (“Training Manager”) to lead the training function within the M&A Integrations team. This individual will be responsible for building, managing, and scaling a high-performing training team that supports the successful onboarding of newly acquired practices.
This role ensures that training is executed seamlessly, aligning new staff with standardized workflows, systems (EMR, PMS, and inventory), and PRISM documentation practices.

The Training Manager will support the transition through a combination of remote and hands-on training, documentation guidance, workflow optimization, and post-integration support –helping newly acquired practices reach operational excellence.
This is an ideal opportunity for someone who enjoys leading others, thrives in dynamic environments, and blends clinical expertise with strong communication and people management skills.

Key Responsibilities:

Training Team Leadership & Oversight-

Recruit, onboard, and manage a team of clinical and operational trainers to support integration activities across multiple markets.
Ensure team coverage aligns with deal volume and regional needs.
Coach and develop training team members through regular performance feedback, team check-ins, and mentorship.
Lead regular team meetings to align on priorities, review learner progress, and continuously improve training approaches.
Maintain accountability for training team performance, learner feedback, and achievement of integration learning goals.

Technical Training-

Lead or oversee role-specific systems training for providers, technicians, scribes, office managers, patient service representatives, and surgical schedulers through a combination of virtual and in-person training sessions.
Design and implement a mix of virtual and in-person training delivery methods to ensure knowledge retention and proper application.
Actively participate in the post-acquisition integration training process by engaging in and understanding clinic workflows, including patient workups, scribing, and front desk operations.
Provide ongoing support following initial training via remote one-on-one sessions, virtual office hours, and ad-hoc onsite deployments as needed.
Develop and maintain training materials tailored to varying experience levels and individual learner needs, ensuring content is accessible, relevant, and effective for diverse learning styles.
Represent PRISM’s mission, vision, and values in training sessions and communications to foster alignment with the organizational culture in the newly acquired practice.

EMR & Systems Training-

Administer training on MDI/Nextech ICP (PRISM’s EMR software) and support trainees in adapting to PRISM-specific templates and navigation protocols including patient summary review, appointment encounter creation, workup requirements, and exam elements for billing and coding.
Provide instruction and guidance on Athena (PRISM’s practice management system) protocols including: patient registration, appointment scheduling, eligibility checks for insurance, submitting manual claims, collecting payments, and creating pre-payment plans.
Provide training on RetinaOS (PRISM’s inventory management system) and support the transition from legacy systems
Collaborate with PRISM’s IT department to proactively maintain vendor-specific training resources and program updates (e.g., Nextech release changes).
Partner with vendor trainers, where applicable, to align external training sessions with PRISM workflows and standards.

Quality & Compliance-

Promote consistent documentation standards in compliance with medical coding and clinical regulations.
Stay current on PRISM-specific coding updates and protocols and incorporate them into training sessions and instructional material.
Ensure all training materials and sessions align with HIPAA privacy standards.

Qualifications-
Experience:

COT or COMT certification with 3–5 years of ophthalmic experience, or COA with 5–7 years as an ophthalmic assistant.
At least 2 years of experience managing or supervising a team, ideally in a training or clinical leadership role
Experience with practice management systems and electronic medical records is required; familiarity with Athena and Nextech ICP is a plus.
Previous experience training clinical staff required

Skills & Attributes:

Leadership & Collaboration.
Strong leadership skills with a track record of building and managing high-performing teams.
Ability to coach, mentor, and inspire trainers across remote and in-person settings.
Excellent judgment in prioritizing needs and allocating training resources effectively.

Technical Knowledge:

Advanced knowledge of ophthalmic terminology, anatomy, diagnostics, and clinical procedures
Ability to perform COA/COT duties including: all aspects of ophthalmic pre-exam workup, basic and advanced ophthalmic testing including but not limited to demonstrated proficiency in case histories, visual acuity testing, EOM and pupil
testing, refraction, keratometry, tonometry, visual field testing, OCT testing, topography, fundus, optic nerve and external photography, biometry A-Scan/IOLMaster, preliminary slit lamp exams with angle grading.
Deep understanding of EMR workflows, practice management systems, inventory management systems, and patient documentation in the clinical setting.
Comfort leading virtual sessions: scheduling meetings, screen sharing, virtual breakout rooms, and remote screen control.
Experience developing screen-recorded walkthroughs with step-by-step narrated training.
Proficient in Microsoft Outlook, Teams, and SharePoint.

Training Style
Flexible and proactive: Willingly takes on any assigned tasks based on the needs of the practice and trainee and proactively offers constructive feedback.

Collaborative communication: Works effectively with teams by valuing input from others and fostering a cooperative learning environment; demonstrates excellent interpersonal and communication skills, quickly building rapport with new teams to facilitate collaboration and engagement.

Adaptable: Ready to evolve, adjust, and adapt teaching styles to meet trainee needs and develop updated training plans and resources.

Continuous learner: Shows a genuine desire for ongoing personal and professional development, embracing new training opportunities or methods.

Positive mindset: Maintains a can-do attitude and eagerness to learn, teach, and train across various subjects or systems with a professional, energetic, and empathetic demeanor.

Resilient and organized: Highly organized with strong time-management skills; performs well under pressure, maintaining quality and focus in fast-paced or high-demand situations.

Working Conditions & Physical Requirements:

Must be able to stand or walk for extended periods.
Must be able to write and perform typing based data entry.
Must be comfortable working in both virtual and in-person environments.
Ability to travel to different practice sites (up to 50% travel).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Original Job Description

Training Manager, Practice Integrations

Job Category: MANAGER

Requisition Number: TRAIN006098

Full-Time

Remote

Salary Range: $68,500 USD to $128,000 USD

NJE Non Clinical CBO
New Providence, NJ 07974, USA

Key Responsibilities:

Training Team Leadership & Oversight-

Recruit, onboard, and manage a team of clinical and operational trainers to support integration activities across multiple markets.
Ensure team coverage aligns with deal volume and regional needs.
Coach and develop training team members through regular performance feedback, team check-ins, and mentorship.
Lead regular team meetings to align on priorities, review learner progress, and continuously improve training approaches.
Maintain accountability for training team performance, learner feedback, and achievement of integration learning goals.

Technical Training-

Lead or oversee role-specific systems training for providers, technicians, scribes, office managers, patient service representatives, and surgical schedulers through a combination of virtual and in-person training sessions.
Design and implement a mix of virtual and in-person training delivery methods to ensure knowledge retention and proper application.
Actively participate in the post-acquisition integration training process by engaging in and understanding clinic workflows, including patient workups, scribing, and front desk operations.
Provide ongoing support following initial training via remote one-on-one sessions, virtual office hours, and ad-hoc onsite deployments as needed.
Develop and maintain training materials tailored to varying experience levels and individual learner needs, ensuring content is accessible, relevant, and effective for diverse learning styles.
Represent PRISM’s mission, vision, and values in training sessions and communications to foster alignment with the organizational culture in the newly acquired practice.

EMR & Systems Training-

Administer training on MDI/Nextech ICP (PRISM’s EMR software) and support trainees in adapting to PRISM-specific templates and navigation protocols including patient summary review, appointment encounter creation, workup requirements, and exam elements for billing and coding.
Provide instruction and guidance on Athena (PRISM’s practice management system) protocols including: patient registration, appointment scheduling, eligibility checks for insurance, submitting manual claims, collecting payments, and creating pre-payment plans.
Provide training on RetinaOS (PRISM’s inventory management system) and support the transition from legacy systems
Collaborate with PRISM’s IT department to proactively maintain vendor-specific training resources and program updates (e.g., Nextech release changes).
Partner with vendor trainers, where applicable, to align external training sessions with PRISM workflows and standards.

Quality & Compliance-

Promote consistent documentation standards in compliance with medical coding and clinical regulations.
Stay current on PRISM-specific coding updates and protocols and incorporate them into training sessions and instructional material.
Ensure all training materials and sessions align with HIPAA privacy standards.

Qualifications-
Experience:

COT or COMT certification with 3–5 years of ophthalmic experience, or COA with 5–7 years as an ophthalmic assistant.
At least 2 years of experience managing or supervising a team, ideally in a training or clinical leadership role
Experience with practice management systems and electronic medical records is required; familiarity with Athena and Nextech ICP is a plus.
Previous experience training clinical staff required

Skills & Attributes:

Leadership & Collaboration.
Strong leadership skills with a track record of building and managing high-performing teams.
Ability to coach, mentor, and inspire trainers across remote and in-person settings.
Excellent judgment in prioritizing needs and allocating training resources effectively.

Technical Knowledge:

Advanced knowledge of ophthalmic terminology, anatomy, diagnostics, and clinical procedures
Ability to perform COA/COT duties including: all aspects of ophthalmic pre-exam workup, basic and advanced ophthalmic testing including but not limited to demonstrated proficiency in case histories, visual acuity testing, EOM and pupil
testing, refraction, keratometry, tonometry, visual field testing, OCT testing, topography, fundus, optic nerve and external photography, biometry A-Scan/IOLMaster, preliminary slit lamp exams with angle grading.
Deep understanding of EMR workflows, practice management systems, inventory management systems, and patient documentation in the clinical setting.
Comfort leading virtual sessions: scheduling meetings, screen sharing, virtual breakout rooms, and remote screen control.
Experience developing screen-recorded walkthroughs with step-by-step narrated training.
Proficient in Microsoft Outlook, Teams, and SharePoint.

Training Style
Flexible and proactive: Willingly takes on any assigned tasks based on the needs of the practice and trainee and proactively offers constructive feedback.

Adaptable: Ready to evolve, adjust, and adapt teaching styles to meet trainee needs and develop updated training plans and resources.

Continuous learner: Shows a genuine desire for ongoing personal and professional development, embracing new training opportunities or methods.

Positive mindset: Maintains a can-do attitude and eagerness to learn, teach, and train across various subjects or systems with a professional, energetic, and empathetic demeanor.

Resilient and organized: Highly organized with strong time-management skills; performs well under pressure, maintaining quality and focus in fast-paced or high-demand situations.

Working Conditions & Physical Requirements:

Must be able to stand or walk for extended periods.
Must be able to write and perform typing based data entry.
Must be comfortable working in both virtual and in-person environments.
Ability to travel to different practice sites (up to 50% travel).

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Training Manager, Practice Integrations

Edtech.com's Summary

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