Edtech.com's Summary

Gables Residential is hiring a Training & Performance Manager to lead training and performance initiatives for operational teams primarily on the East coast. The role involves designing and delivering comprehensive training programs, analyzing performance metrics, and collaborating with leadership to drive continuous improvement in multifamily property management operations.

Highlights

Design and implement training programs for onsite multifamily operations staff.
Conduct in-person and virtual training sessions on leasing, customer service, compliance, and operational best practices.
Develop training materials including manuals, e-learning modules, and job aids.
Evaluate training effectiveness using feedback, assessments, and performance indicators.
Monitor property performance metrics such as occupancy, sales, resident satisfaction, and revenue.
Partner with Regional Managers and VPs to identify performance improvement opportunities and develop action plans.
Conduct property visits to assess and coach operational performance.
Preferred qualifications include a bachelor’s degree and 5+ years in multifamily property management, training, or operations support.
Strong skills required in Workday, Workday Learning, data analytics, Microsoft Office, and property management software like Yardi, Knock, and Sales Force.
Regular travel up to 70% and ability to work a hybrid schedule are required.

Training & Performance Manager Full Description

Training & Performance Manager

Atlanta Corporate - Atlanta, GA

Full time

Be #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY!

Gables Residential has an exciting opportunity to join our team leading Training and Performance for our operational teams primarily focused on the East coast. If you have a passion for creating and delivering exceptional training experiences to multifamily operations team members this could be your next great opportunity!

Training & Development

Design, implement, and maintain comprehensive and ongoing training programs that support the onsite staff’s continuous growth and development.
Conduct in-person (and virtual) training sessions on leasing techniques, customer service, fair housing, compliance, systems, operational best practices, and other topics as needed in all core markets within the training portfolio.
Create or convert training plans into highly engaging and effective training experiences.
Collaborate directly with operations leadership to identify training needs based on sales performance trends, customer experience, property audits, industry standards, and other relevant performance metrics.
Rapidly develop training materials, including manuals, e-learning modules, job aids, and micro-learning to support company needs.
Evaluate training effectiveness and associate behavior change through feedback, assessments, and operational key performance indicators.

Performance Management

Monitor and analyze key property performance metrics, including occupancy, sales performance, resident satisfaction, and revenue generation.
Partner with Regional Managers and Operations VP’s to identify opportunities for performance improvement, develop action plans, and follow-up strategies to ensure effectiveness.
Monitor and analyze performance data and metrics from dashboards and reports to create and enact improvement plans where necessary and recognize exceptional performance.
Using performance data and metrics, conduct property visits to assess operational performance and provide coaching and guidance to enhance it.
Support the rollout of initiatives and create post-deployment communication plans to ensure successful implementation and that ongoing training is aligned with needs.

Qualifications:

Bachelor’s degree in Business, Education, Human Resources, or a related field preferred.
5+ years of experience in property management, training, or operations support within the multifamily housing industry.
Strong knowledge of apartment operations, including leasing, maintenance, budgeting, and compliance.
Exceptional presentation, facilitation, and communication skills.
Workday and Workday Learning experience strongly preferred.
Strong knowledge of reading and interpreting data and analytics reporting.
Proficiency in Microsoft Office Suite and property management software (e.g., Yardi, Knock, Sales Force).
Ability to travel regularly (70% or more) to apartment communities within the portfolio.
Ability to work a hybrid work schedule, combining remote work with in-office work to support collaboration and productivity.

An Equal Opportunity Employer - M/F/D/V.

If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!

Original Job Description

Training & Performance Manager

Atlanta Corporate - Atlanta, GA

Full time

Be #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY!

Training & Development

Design, implement, and maintain comprehensive and ongoing training programs that support the onsite staff’s continuous growth and development.
Conduct in-person (and virtual) training sessions on leasing techniques, customer service, fair housing, compliance, systems, operational best practices, and other topics as needed in all core markets within the training portfolio.
Create or convert training plans into highly engaging and effective training experiences.
Collaborate directly with operations leadership to identify training needs based on sales performance trends, customer experience, property audits, industry standards, and other relevant performance metrics.
Rapidly develop training materials, including manuals, e-learning modules, job aids, and micro-learning to support company needs.
Evaluate training effectiveness and associate behavior change through feedback, assessments, and operational key performance indicators.

Performance Management

Monitor and analyze key property performance metrics, including occupancy, sales performance, resident satisfaction, and revenue generation.
Partner with Regional Managers and Operations VP’s to identify opportunities for performance improvement, develop action plans, and follow-up strategies to ensure effectiveness.
Monitor and analyze performance data and metrics from dashboards and reports to create and enact improvement plans where necessary and recognize exceptional performance.
Using performance data and metrics, conduct property visits to assess operational performance and provide coaching and guidance to enhance it.
Support the rollout of initiatives and create post-deployment communication plans to ensure successful implementation and that ongoing training is aligned with needs.

Qualifications:

Bachelor’s degree in Business, Education, Human Resources, or a related field preferred.
5+ years of experience in property management, training, or operations support within the multifamily housing industry.
Strong knowledge of apartment operations, including leasing, maintenance, budgeting, and compliance.
Exceptional presentation, facilitation, and communication skills.
Workday and Workday Learning experience strongly preferred.
Strong knowledge of reading and interpreting data and analytics reporting.
Proficiency in Microsoft Office Suite and property management software (e.g., Yardi, Knock, Sales Force).
Ability to travel regularly (70% or more) to apartment communities within the portfolio.
Ability to work a hybrid work schedule, combining remote work with in-office work to support collaboration and productivity.

An Equal Opportunity Employer - M/F/D/V.

If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!

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Training & Performance Manager

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