Edtech.com's Summary

Summit Companies is hiring a Training Specialist. This role involves developing and delivering training and SOPs related to information and administrative systems, collaborating with Salesforce administrators and process improvement teams, and supporting onboarding and ongoing training for employees while traveling to multiple locations as needed.

Highlights

Develop and deliver training and SOPs for ERP/CRM and related information systems.
Collaborate with Salesforce Administrators and Process Improvement teams to test and implement process enhancements.
Provide onboarding and system platform training for new hires and updates for existing employees.
Support Helpdesk and Training hotline by handling training-related inquiries and ticket resolutions.
Require proficiency with Microsoft Office suite and experience with Salesforce (2+ years preferred) and ERP/CRM systems.
Associate’s or bachelor’s degree or equivalent experience required; experience in service industry training preferred.
Strong communication, presentation, and public speaking skills necessary for in-person and remote sessions.
Domestic travel up to 50% is required for onsite training visits.
Compensation ranges from $65,000 to $75,000 per year.
Valid driver's license and the ability to comply with background and drug/alcohol policies required.

Training Specialist Full Description

Training Specialist

United States
(Remote)

Job Description
JOB SUMMARY:
The Training Specialist is responsible for assisting in the training and development of SOPs as it relates to information systems, related systems, and the employees who perform the duties that utilize these systems. Training Specialists provide complete training to share expertise in ways that motivate others.

ESSENTIAL JOB DUTIES:

Represent the organization to the outlying locations, providing structured and friendly customer service.
Act as the face of the organization during the training period for acquired and developing process implementation.
Work with Salesforce Administrators and Process Improvement team to identify and implement process and functionality improvement within Salesforce. This involves full testing (including regression testing) of proposed process improvements for functionality.
Assist in the development of SOPs and training curriculum for entry into existing ERP/CRM and related information systems.
Ensure the accuracy of data entry for acquisitions, working with the software engineer team for mapping and data verifications.
Collaborate with department leads and identify efficiencies in administrative operating procedures.
Responsible for the onboarding/training of the following administrative duties: CSR’s and collaborative efforts with shared services teams.
Responsible for all system platform training for new employees, as well as rolling out updates/changes in system function as they arise.
Assist in the development of ongoing training schedules for existing team members.
Communicate with team members regarding training schedules and procedural changes. This could include in-person, remote sessions, shared teams, etc. Multiple platforms are used and knowledge of those platforms and best approach is necessary.
Travel to various offices for onsite training when needed and as directed (up to 50% domestic travel requirement).
Work well independently from a home-based office on non-traveling days.
Assisting with Helpdesk / Training hotline and the varying requests that may come in through that avenue. Answering and closing out tickets.
Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

Associate’s and/or bachelor’s degree or equivalent experience, required.

Experience, Knowledge, Skill Requirements:

Basic Knowledge of Fire Extinguisher, Fire Alarm, Monitoring and Security, and/or Pre-Engineered systems, highly preferred.
Critical evaluation skills and ability to prioritize tasks in a high-volume environment, required.
Work independently with little or no supervision.
Proven experience providing training within a service industry, required.
Understanding of effective teaching methodologies and tools.
Willingness to keep abreast of new techniques in corporate teaching.
Proficient communication, presentation, and public speaking skills - must be comfortable training groups of people in person or remotely.

Communication Skills:

Must have the ability to effectively read, write and communicate in English with employees, customers, and board of directors. Many audiences must be considered, including alignment among multiple stakeholders.

Systems and Software Skills:

Proficiency operating computers and use of full Microsoft Office suite, required.
2+ years Salesforce experience, preferred.
Experience with ERP/CRM systems; Preferred.

Other Qualifications:

Valid driver’s license with acceptable driving record required.
Must be able to comply with SFPH’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies. Employee will frequently be required to travel.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.

While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

#LI-NF1

About Us
Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Companies may be right for you!

Summit Companies, through its subsidiaries, is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Companies is a dynamic organization with endless growth opportunities spanning over 100 locations in more than 30 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Companies supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership team serve as chair on NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Companies supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

The combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality of fire protection services to protect lives and property.

Benefits
Summit Companies offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

Paid Vacation and Holidays
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan with Company Match
Flexible Spending Accounts
Long-Term Disability – Employer Paid
Short-Term Disability – Employer Paid
Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
Life Insurance for Team Members and Dependents
Employee Assistance Program
Employee Referral Program

Our Core Values

PIPE

We are PASSIONATE about life safety
We have INTEGRITY (Do the right thing)
We work in PARTNERSHIP with our customers and community
We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Companies participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Companies is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Job Info

Job Identification
1554
Job Category
Training
Posting Date
07/04/2025, 12:42 AM
Job Schedule
Full time
Locations
1 Main St, Mendota Heights, MN, 55120, US
(Remote)
Pay Range Minimum
$65,000
Pay Range Maximum
$75,000.00 per year

Original Job Description

Training Specialist

United States
(Remote)

Represent the organization to the outlying locations, providing structured and friendly customer service.
Act as the face of the organization during the training period for acquired and developing process implementation.
Work with Salesforce Administrators and Process Improvement team to identify and implement process and functionality improvement within Salesforce. This involves full testing (including regression testing) of proposed process improvements for functionality.
Assist in the development of SOPs and training curriculum for entry into existing ERP/CRM and related information systems.
Ensure the accuracy of data entry for acquisitions, working with the software engineer team for mapping and data verifications.
Collaborate with department leads and identify efficiencies in administrative operating procedures.
Responsible for the onboarding/training of the following administrative duties: CSR’s and collaborative efforts with shared services teams.
Responsible for all system platform training for new employees, as well as rolling out updates/changes in system function as they arise.
Assist in the development of ongoing training schedules for existing team members.
Communicate with team members regarding training schedules and procedural changes. This could include in-person, remote sessions, shared teams, etc. Multiple platforms are used and knowledge of those platforms and best approach is necessary.
Travel to various offices for onsite training when needed and as directed (up to 50% domestic travel requirement).
Work well independently from a home-based office on non-traveling days.
Assisting with Helpdesk / Training hotline and the varying requests that may come in through that avenue. Answering and closing out tickets.
Other duties may be assigned.

QUALIFICATIONS:

Education, Training, Certifications:

Associate’s and/or bachelor’s degree or equivalent experience, required.

Experience, Knowledge, Skill Requirements:

Basic Knowledge of Fire Extinguisher, Fire Alarm, Monitoring and Security, and/or Pre-Engineered systems, highly preferred.
Critical evaluation skills and ability to prioritize tasks in a high-volume environment, required.
Work independently with little or no supervision.
Proven experience providing training within a service industry, required.
Understanding of effective teaching methodologies and tools.
Willingness to keep abreast of new techniques in corporate teaching.
Proficient communication, presentation, and public speaking skills - must be comfortable training groups of people in person or remotely.

Communication Skills:

Must have the ability to effectively read, write and communicate in English with employees, customers, and board of directors. Many audiences must be considered, including alignment among multiple stakeholders.

Systems and Software Skills:

Proficiency operating computers and use of full Microsoft Office suite, required.
2+ years Salesforce experience, preferred.
Experience with ERP/CRM systems; Preferred.

Other Qualifications:

Valid driver’s license with acceptable driving record required.
Must be able to comply with SFPH’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

Work Environment:

Paid Vacation and Holidays
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan with Company Match
Flexible Spending Accounts
Long-Term Disability – Employer Paid
Short-Term Disability – Employer Paid
Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
Life Insurance for Team Members and Dependents
Employee Assistance Program
Employee Referral Program

Our Core Values

PIPE

We are PASSIONATE about life safety
We have INTEGRITY (Do the right thing)
We work in PARTNERSHIP with our customers and community
We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Job Info

Job Identification
1554
Job Category
Training
Posting Date
07/04/2025, 12:42 AM
Job Schedule
Full time
Locations
1 Main St, Mendota Heights, MN, 55120, US
(Remote)
Pay Range Minimum
$65,000
Pay Range Maximum
$75,000.00 per year

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