Continental General
Training Specialist III (Claims)
Edtech.com's Summary
Continental General is hiring a Training Specialist III (Claims) to design and deliver training programs aimed at enhancing the knowledge, quality, and productivity of the Claims Department. This role requires collaboration with department leaders and subject matter experts to identify training needs and align solutions with company goals to improve claims handling processes.
Highlights
- Develop and deliver comprehensive claims training programs to improve department performance.
- Possess strong knowledge of the claims lifecycle and related regulations.
- Collaborate with Claims leaders, SMEs, and Quality Assurance to address training needs and performance improvements.
- Maintain training records and communicate employee progress effectively.
- Create and update training materials, presentations, and procedural documents.
- Assist with new employee orientation and ongoing staff development.
- Bachelor’s Degree in Liberal Arts, Business, or related field, or equivalent experience required.
- 6+ years of claims-related experience, LTCI experience preferred.
- Competitive salary range of $67,125 to $111,875 per year with benefits including 401(k) match, health insurance, bonuses, and paid time off.
- Support compliance with statues, regulations, and company policies throughout claims processing.
Training Specialist III (Claims) Full Description
Training Specialist III (Claims)
HeadQuarters CGS - Austin , TX 78717
Overview
Salary Range
$67,125.00 - $111,875.00 Salary/year
Position Type
Full Time
Description
TRAINING SPECIALIST III
(Full Time, Salary, Exempt)
(Full Time, Salary, Exempt)
Continental General - Austin, Texas
Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others!
About Continental General
The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people.
The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.
The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.
Position Summary:
We are seeking a knowledgeable and proactive Training Specialist III to support the development and continuous improvement of our Claims Department. This role is responsible for designing, delivering, and maintaining effective training programs that enhance the knowledge, quality, and productivity of claims staff. The ideal candidate will possess a strong understanding of the claims lifecycle and collaborate closely with department leaders, subject matter experts, and quality assurance teams to identify training needs and implement solutions aligned with company goals.
Essential Job Functions and Responsibilities
- Possess working knowledge of the claims process and end to end lifecycle.
- Provides an effective training program to develop and grow the depth of knowledge, quality, and production level of the claims department by developing and delivering claims training programs for continuously improving the Claims Department performance to meet defined goals.
- Collaborate with Claims Department leaders to develop training associated with initiatives tied to both department and company goals and objectives.
- Works with various groups, including SME’s, Quality Assurance, and Management to identify areas for improving, growing, and sustaining knowledge and performance.
- Assists with orientation, and integration of new Claims Department employees.
- Organizes, plans, and delivers trainings to new and existing claims staff.
- Maintain records of training activities, employee progress, and can communicate effectively with necessary parties on employee progress.
- Works with QA to perform analysis on trending errors and other issue to inform training needs.
- Develops and maintains training materials, presentations, and handouts, and manages an annual review of all Processes and Procedures to ensure they remain up to date and consistent with claims best practices and industry standards.
- Works with teams to ensure claims handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
- Participate in performance management/improvement as needed.
- Performs other duties as assigned.
Qualifications:
- Bachelor’s Degree in Liberal Arts, Business, or a related discipline, or equivalent job-related experience
- 6+ years of related experience (LTCI experience preferred)
- Strong end to end claims knowledge.
- Possesses good written and verbal communication skills.
Why Join Us?
- Competitive salary and benefits, including 401(k), health insurance, and performance-based bonuses.
- Collaborative and fast-paced work environment.
- Professional development and growth opportunities within the finance and investment space.
Benefits:
- Competitive Salary & Target Bonus Program
- Retirement Savings – 401(k) with a company match
- Comprehensive Medical insurance through BlueCross BlueShield of Texas. Company-paid dental, vision, short-term & long-term disability, and life insurance.
- Work-Life Balance – This role offers 20 days of PTO, 10 paid holidays, and paid volunteer time off.
- Flexible Work Options & Perks – Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff.
- Health Savings Accounts (HSA) & Flexible Spending Accounts (FSAs) – Includes a company match for HSAs.
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