Continental General
Training Specialist III (Claims)
🇺🇸 Hybrid - Austin, TX
🕑 Full-Time
💰 $67K - $112K
💻 Learning & Development
🗓️ October 13th, 2025
Edtech.com's Summary
- Develop and deliver claims training programs to enhance department performance.
- Collaborate with Claims leaders, SMEs, and Quality Assurance to assess and address training needs.
- Maintain training records and track employee progress effectively.
- Create and update training materials, ensuring alignment with claims best practices and regulations.
- Support orientation and integration of new claims staff.
- Require strong end-to-end claims process knowledge, preferably with LTCI experience.
- Bachelor’s degree in Liberal Arts, Business, or related field, or equivalent experience required.
- Salary range: $67,125 - $111,875 annually, with 401(k), health insurance, bonuses, and other benefits.
- Supports over 100,000 policyholders through Continental General Insurance and related services.
- Offers a hybrid work model with three days in-office and professional development opportunities.
Training Specialist III (Claims) Full Description
Training Specialist III (Claims)
Position Type
Description
TRAINING SPECIALIST III
(Full Time, Salary, Exempt)
Continental General - Austin, Texas
Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others!
About Continental General
The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.
Position Summary:
We are seeking a knowledgeable and proactive Training Specialist III to support the development and continuous improvement of our Claims Department. This role is responsible for designing, delivering, and maintaining effective training programs that enhance the knowledge, quality, and productivity of claims staff. The ideal candidate will possess a strong understanding of the claims lifecycle and collaborate closely with department leaders, subject matter experts, and quality assurance teams to identify training needs and implement solutions aligned with company goals.
Essential Job Functions and Responsibilities
- Possess working knowledge of the claims process and end to end lifecycle.
- Provides an effective training program to develop and grow the depth of knowledge, quality, and production level of the claims department by developing and delivering claims training programs for continuously improving the Claims Department performance to meet defined goals.
- Collaborate with Claims Department leaders to develop training associated with initiatives tied to both department and company goals and objectives.
- Works with various groups, including SME’s, Quality Assurance, and Management to identify areas for improving, growing, and sustaining knowledge and performance.
- Assists with orientation, and integration of new Claims Department employees.
- Organizes, plans, and delivers trainings to new and existing claims staff.
- Maintain records of training activities, employee progress, and can communicate effectively with necessary parties on employee progress.
- Works with QA to perform analysis on trending errors and other issue to inform training needs.
- Develops and maintains training materials, presentations, and handouts, and manages an annual review of all Processes and Procedures to ensure they remain up to date and consistent with claims best practices and industry standards.
- Works with teams to ensure claims handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
- Participate in performance management/improvement as needed.
- Performs other duties as assigned.
Qualifications:
- Bachelor’s Degree in Liberal Arts, Business, or a related discipline, or equivalent job-related experience
- 6+ years of related experience (LTCI experience preferred)
- Strong end to end claims knowledge.
- Possesses good written and verbal communication skills.
- Competitive salary and benefits, including 401(k), health insurance, and performance-based bonuses.
- Collaborative and fast-paced work environment.
- Professional development and growth opportunities within the finance and investment space.
- Competitive Salary & Target Bonus Program
- Retirement Savings – 401(k) with a company match
- Comprehensive Medical insurance through BlueCross BlueShield of Texas. Company-paid dental, vision, short-term & long-term disability, and life insurance.
- Work-Life Balance – This role offers 20 days of PTO, 10 paid holidays, and paid volunteer time off.
- Flexible Work Options & Perks – Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff.
- Health Savings Accounts (HSA) & Flexible Spending Accounts (FSAs) – Includes a company match for HSAs
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