Edtech.com's Summary

AAA Life is hiring a Training Specialist. This individual will manage training and development for new and existing associates in New Business Operations, crafting and implementing training programs to enhance associate performance. The role involves designing training modules, advising management on training progress and needs, and offering guidance on performance-enhancing strategies.

Highlights

Designs and creates new training modules using various delivery methodologies.
Develops instructional aids and self-instructional materials.
Requires a bachelor's degree in a relevant field (preferred).
Minimum 2 years of experience in training and process development.
Intermediate knowledge of MS Office software such as Excel, PowerPoint, and MS-Project.
Advises management on training progress and additional training needs.
Cross-trains associates to enhance product and procedural knowledge.
Maintains and administers computer-based training resources.

Training Specialist, New Business Operations Full Description

Training Specialist, New Business Operations

Category New Business

Position Type Regular Full-Time

Remote Yes

Location US-MI-Livonia

Overview

AAA Life is seeking a Training Specialist for our New Business Operations team that will be responsible for the administration of training and development of newly hired and existing associates for operational teams. Develops, designs, implements, evaluates and/or delivers programs, or coaching intended to provide instruction or to improve associate performance.

Responsibilities

Analyzes designs and creates new training modules using a variety of media or instructional delivery methodologies.
Develops performance support tools (instructional aids and self-instructional materials).
Prepares Design Documents and Content Outlines.
Advises management as to the progress associates are making regarding training and orientation initiatives and makes recommendations for enhanced or additional training.
Designs and applies assessment tools to measure training effectiveness.
Cross -trains existing associates to expand their knowledge of other products/procedures/ systems in order to promote first call resolution and overall customer satisfaction.
Conducts refresher/enhancement training to further develop existing knowledge and skills in order to ensure accuracy in communication and processing.
Consults with other business units in developing and/or recommending strategies to increase associate performance.
Provides advice, guidance and assistance to other area staff regarding training.
Participates in the review of existing programs and processes to ensure appropriateness and effectiveness. Recommends modifications and makes revisions.
Develops schedules and coordinates presentation of courses.
Performs routine maintenance and administration of computer-based training programs and resources.
Updates and distributes departmental procedures within 48 hours of change to ensure compliance and conformity of changes.
Research, designs or revises instructional methods or materials based on changes in the environment (e.g. insurance industry, contact center, systems, etc.).
Evaluates and provides feedback on programs or systems being considered for purchase or lease.

Qualifications

Bachelor’s degree in Instructional Systems Design (ISD), Insurance, Business, Education, or related field. (Preferred)
LUTCF, CLU, CFP, ALMI Designations preferred
Minimum 2 years’ experience in a training and process development role.
Intermediate knowledge of MS Office software such as Excel, PowerPoint, and MS-Project, or an equivalent project tracking tool

Original Job Description

Training Specialist, New Business Operations

Category New Business

Position Type Regular Full-Time

Remote Yes

Location US-MI-Livonia

Overview

Responsibilities

Analyzes designs and creates new training modules using a variety of media or instructional delivery methodologies.
Develops performance support tools (instructional aids and self-instructional materials).
Prepares Design Documents and Content Outlines.
Advises management as to the progress associates are making regarding training and orientation initiatives and makes recommendations for enhanced or additional training.
Designs and applies assessment tools to measure training effectiveness.
Cross -trains existing associates to expand their knowledge of other products/procedures/ systems in order to promote first call resolution and overall customer satisfaction.
Conducts refresher/enhancement training to further develop existing knowledge and skills in order to ensure accuracy in communication and processing.
Consults with other business units in developing and/or recommending strategies to increase associate performance.
Provides advice, guidance and assistance to other area staff regarding training.
Participates in the review of existing programs and processes to ensure appropriateness and effectiveness. Recommends modifications and makes revisions.
Develops schedules and coordinates presentation of courses.
Performs routine maintenance and administration of computer-based training programs and resources.
Updates and distributes departmental procedures within 48 hours of change to ensure compliance and conformity of changes.
Research, designs or revises instructional methods or materials based on changes in the environment (e.g. insurance industry, contact center, systems, etc.).
Evaluates and provides feedback on programs or systems being considered for purchase or lease.

Qualifications

Bachelor’s degree in Instructional Systems Design (ISD), Insurance, Business, Education, or related field. (Preferred)
LUTCF, CLU, CFP, ALMI Designations preferred
Minimum 2 years’ experience in a training and process development role.
Intermediate knowledge of MS Office software such as Excel, PowerPoint, and MS-Project, or an equivalent project tracking tool

Let me find your next job.

Thanks - you're signed up.

Training Specialist, New Business Operations

Edtech.com's Summary

Training Specialist, New Business Operations Full Description

Training Specialist, New Business Operations

Business Analyst, Strategic Procurement

Virtual Professional Learning Facilitator

National Training Manager

Lead Training and Enablement Partner

Learning and Development Specialist