Tidewater Community College
Transcript/Graduation Manager
🇺🇸
Virginia Beach, VA
🕑
Full-Time
💰
$44K - $55K
💻
Other
🗓️
February 13th, 2026
FERPA
Edtech.com's Summary
Tidewater Community College is hiring a Transcript/Graduation Manager. This role directs the graduation certification process, coordinates diploma production and mailing, and supervises the transcript processing unit, managing transcript requests, academic record corrections, and petitions for academic renewals. The manager ensures timely report delivery to college leadership and state education entities while supporting essential operational responsibilities.
Highlights
- Supervise graduation certification process including ordering, creation, and mailing of diplomas
- Oversee transcript processing, including transcript requests, archived records, and academic record corrections
- Develop, maintain, and deliver reports and audits to deans, provosts, VCCS, and SCHEV
- Proficient with PC operations and software including word processing, database, and spreadsheet programs
- Knowledge of VCCS policies, FERPA regulations, and Student Information Systems
- Strong supervisory, organizational, planning, and customer service skills
- Experience with office management and diverse populations
- Full-time position with a salary range of $44,192 - $55,000, commensurate with experience
- Work schedule Monday through Friday, 8:30 am to 5:00 pm, with occasional evenings and weekends
- Reports to Tidewater Community College, part of the Virginia Community College System
Transcript/Graduation Manager Full Description
Transcript/Graduation Manager
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Transcript/Graduation Manager
Role Title | Education Support Specialist III
Role Code | 29144-SW
FLSA | Exempt
Pay Band | 4
Position Number | 29500166
Agency | Tidewater Community College
Division | Tidewater Community College (Div)
Work Location | Virginia Beach - 810
Hiring Range | $44,192 - $55,000 commensurate w/ experience.
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday through Friday from 8:30 am to 5:00 pm. Occasional evenings and weekends will be required.
Sensitive Position | No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The Transcript/Graduation Manager provides supervision and direction to the graduation certification process to include: coordination of the ordering, creation of, and mailing of student diplomas; timely development, maintenance, and delivery of reports and audits requested by deans and provosts as well as the VCCS and SCHEV. Incumbent is also responsible for the supervision and oversight of the transcript processing unit to include requests for student transcripts, archived records, corrections to academic records, and petitions for academic renewals.
This position has been designated an essential position. The employee filling this position may be required to report to work or otherwise fulfill the responsibilities of the position in the event of a college/campus closure due to weather or other emergent condition(s).
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Knowledge of and ability to interpret and apply VCCS and college policies, requirements and procedures related to the processing of graduation applications, transcript evaluation requests, and processing course substitutions and waivers. Knowledge of and ability to interpret and apply FERPA regulations. Knowledge and skills in the operation of a PC and a variety of software including word processing, database, and spreadsheet programs. Knowledge of effective customer service techniques. Demonstrated supervision and management skills. Strong organizational and planning skills. Skills in researching and resolving questions and problems that are presented by students and college faculty, administrators, and staff. Ability to perform general clerical skills including filing, typing, editing. Ability to communicate effectively orally and in writing. Ability to work in a team environment. Ability to prioritize work to meet deadlines. Demonstrated experience in office supervision and management. Experience using PC software and office machines. Experience working with diverse populations.
Additional Considerations | Knowledge and skills in the use of a Student Information System Supervisory experience in a college records office and/or within a college’s graduation office. Community College experience.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | Minimal
Role Title | Education Support Specialist III
Role Code | 29144-SW
FLSA | Exempt
Pay Band | 4
Position Number | 29500166
Agency | Tidewater Community College
Division | Tidewater Community College (Div)
Work Location | Virginia Beach - 810
Hiring Range | $44,192 - $55,000 commensurate w/ experience.
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday through Friday from 8:30 am to 5:00 pm. Occasional evenings and weekends will be required.
Sensitive Position | No
Job Description
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
The Transcript/Graduation Manager provides supervision and direction to the graduation certification process to include: coordination of the ordering, creation of, and mailing of student diplomas; timely development, maintenance, and delivery of reports and audits requested by deans and provosts as well as the VCCS and SCHEV. Incumbent is also responsible for the supervision and oversight of the transcript processing unit to include requests for student transcripts, archived records, corrections to academic records, and petitions for academic renewals.
This position has been designated an essential position. The employee filling this position may be required to report to work or otherwise fulfill the responsibilities of the position in the event of a college/campus closure due to weather or other emergent condition(s).
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Knowledge of and ability to interpret and apply VCCS and college policies, requirements and procedures related to the processing of graduation applications, transcript evaluation requests, and processing course substitutions and waivers. Knowledge of and ability to interpret and apply FERPA regulations. Knowledge and skills in the operation of a PC and a variety of software including word processing, database, and spreadsheet programs. Knowledge of effective customer service techniques. Demonstrated supervision and management skills. Strong organizational and planning skills. Skills in researching and resolving questions and problems that are presented by students and college faculty, administrators, and staff. Ability to perform general clerical skills including filing, typing, editing. Ability to communicate effectively orally and in writing. Ability to work in a team environment. Ability to prioritize work to meet deadlines. Demonstrated experience in office supervision and management. Experience using PC software and office machines. Experience working with diverse populations.
Additional Considerations | Knowledge and skills in the use of a Student Information System Supervisory experience in a college records office and/or within a college’s graduation office. Community College experience.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | Minimal
Posting Detail Information
Posting Number | CLS_4301P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 02/12/2026
Job Close Date | 02/27/2026
Open Until Filled |
Agency Website | TCC.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/93414
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 02/12/2026
Job Close Date | 02/27/2026
Open Until Filled |
Agency Website | TCC.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/93414
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * I understand this position is not a remote position and I will be required to work in person.
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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