Edtech.com's Summary

OnYourMark Education is hiring a Tutoring Enablement Coordinator to manage logistics, data preparation, and scheduling coordination for its virtual literacy tutoring programs. The coordinator will streamline operations and resolve issues to ensure smooth program delivery while supporting partnership managers and program staff.

Highlights

Manage student assessment workflows and coordinate between tutors, program staff, and partner success managers.
Maintain and update tutoring rosters; handle roster changes and liaise with partnerships and data teams.
Coordinate scheduling logistics including school schedules and calendar management.
Own triage and resolution of incoming tickets, addressing Tier 1 and some Tier 2 issues.
Organize and report attendance and session data to support partner reporting and internal teams.
Maintain and update SOPs, checklists, templates, and workflow documentation.
Use multiple platforms, including Google Sheets, Airtable, Monday.com, and CRM systems for data management.
Leverage AI-powered tools for operational efficiency and communication support.
Requires 2+ years in entry-level operations, enablement, or project management roles with strong communication skills.
Preference for experience working in remote or distributed teams and alignment with OnYourMark's mission to support early literacy.

Tutoring Enablement Coordinator Full Description

Tutoring Enablement Coordinator

Dallas, Texas (Remote)
Dallas, Texas (Remote)

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

55,000-65,000k

Who We Are

OnYourMark Education is a high dosage virtual tutoring service providing individualized early literacy virtual foundational skills instruction to elementary students grounded in the science of reading. We partner with schools as a supplement to the literacy instruction already in place to ensure students get the foundational reading skills they need to excel!

Why We Exist

OnYourMark exists to ensure that the students we serve have a strong foundation to become thriving readers. We also believe that spreading an understanding of the science of how children learn to read can be transformative for tutors, teachers, children, and families. Getting foundational literacy skills right early will support children to read on grade level and diminish the need for schools to remediate at their current levels.

Why Apply

When you join the OnYourMark team, you commit to supporting students to become lifelong readers with the foundational reading skills to tackle future school and life challenges and adventures. Joining the OnYourMark team is right for you if you are invested in having an impact on the lives of young people, are committed to learning, and are inspired to be a part of eradicating educational inequities. Being a part of a founding team requires thriving in ambiguity and fully embracing OnYourMark’s start-up mantra, “find a need and fill the need.”

Position Overview

As OnYourMark expands its footprint, our teams increasingly balance direct support of partners and tutors with a growing volume of behind the scenes support tasks. To protect staff capacity while maintaining a high-touch, high-quality model, we are introducing the Tutoring Enablement Coordinator (TEC) role.

The TEC will ensure that OnYourMark’s tutoring programs run seamlessly and efficiently. This role will manage logistics, data preparation, ticket triage, and scheduling coordination, proactively resolving blockers and keeping systems running smoothly. By streamlining operations and connecting cross-functional workflows, the TEC enables program staff and partnership managers to focus on what matters most: delivering high-quality services and supporting student success.

Qualifications

2+ years of experience in entry level operations, enablement or project management roles.
High attention to detail and comfort managing data across multiple systems (e.g., Google Sheets, Airtable, Monday.com, CRM platforms).
Strong written and verbal communication; able to convey information clearly and concisely across remote teams.
Comfort using AI-powered tools to support operational efficiency and communication (e.g., drafting messages, organizing data, summarizing information), with curiosity and willingness to learn as tools evolve.
Demonstrated ability to prioritize multiple tasks and manage shifting timelines in a fast-paced environment.
Experience working in a remote or distributed team is strongly preferred.
Alignment with OnYourMark’s mission to ensure all students build strong foundations as confident, successful readers.

Evolving Responsibilities

Assessment Coordination

Coordinate student assessment workflows including scheduling, maintaining trackers, monitoring completion across multiple systems and follow-up with stakeholders
Serve as the primary point of coordination between tutors, PSMs, Program staff for assessment execution

Roster Management

Maintain and update tutoring rosters, ensuring accuracy and timeliness.
Track roster change requests and escalate complex cases to internal teams
Serve as a liaison between the Partnerships team and internal data systems to ensure clean, consistent records.
Manage mid-year roster updates, student re-pairings, and follow-up assessments tied to adds/removals.
Coordinate with program staff on changes that affect tutoring assignments.

Scheduling Support

Coordinate school schedules, time block mapping, and session availability alignment
Support calendar setup and scheduling logistics, making sure internal calendars are updated and aligned
Maintain updated trackers of seat assignments and schedules during program onboarding.

Ticketing, Triage, & Issue Resolution

Own triage of the majority of incoming tickets, resolving Tier 1 and some Tier 2 issues
Follow up directly with tutors, Partner Success Managers, and relevant internal stakeholders to drive issues to resolution
Track ticket volume and identify recurring issues to inform process improvements.

Data & Reporting Support

Pull and organize attendance and session data to
- support partner reporting
- Conduct tutor outreach
- escalate insights to internal teams
Collaborate with cross-functional teams to ensure partner dashboards and reports are accurate and timely.
Maintain internal trackers that support clear communication and data flow between departments.
Track progress monitoring completion using internal tools and external vendor systems and follow up with internal teams to support increased completion

Internal Systems & Documentation

Maintain shared task trackers, partner status logs, and partner health and fidelity trackers.
Keep SOPs, checklists, templates, and recurring workflow documentation up to date.
Track and incorporate changes across systems to ensure reference materials remain current and aligned.

Working at OnYourMark

Join a national team that is dedicated to building OnYourMark in service of our tutors and young readers across the country!

All OnYourMark teammates are fully remote and enjoy the flexibilities that come with that. We work hard and thrive in a supportive environment that is really “All In” as required in a startup while centering each teammate as a whole person with real life needs and responsibilities (like picking kids up from school, going to the doctor, working out etc.) beyond our professional commitments.

One of our key mantras is “find a need and fill the need.” In practice this means often stepping outside the lanes of our job descriptions to lend a hand to whatever task is most pressing across the organization, from helping to interview tutor candidates, to getting students set up with the technology needed to be able to connect for sessions. There really is no job too big or too small for any teammate.

Problem-solvers and self-starters thrive at OnYourMark. There are natural ebbs and flows to the work that often mean long hours at the start of sessions and then role specific flexibilities that center around a more traditional work week. We also work across the country so early mornings or later evenings are possible depending on a teammate’s timezone and where the schools we serve are located.

Original Job Description