UIT Support Specialist

🇺🇸 Bozeman, MT 🕑 Full-Time 💰 $23 - $25 per Hour 💻 Information Technology 🗓️ April 22nd, 2026

ITSM ITIL Intune

Edtech.com's Summary

Montana State University is hiring a UIT Support Specialist. The role delivers comprehensive IT support via phone intake and on-site assistance for the MSU community, resolving technical issues related to computers, mobile devices, software, connectivity, and access. The specialist provides responsive troubleshooting and deskside services to maintain reliable support across UIT channels.

Highlights

Triage and resolve IT incidents and requests via phone, ticket, chat, and walk-in support.
Perform deskside troubleshooting on Windows/macOS devices, mobile tech, and peripherals.
Support endpoint imaging, printing issues, virtual desktop infrastructure, and basic hardware repairs.
Manage account and access requests including password resets and MFA guidance.
Use Microsoft 365, Teams, and enterprise collaboration tools; troubleshoot client connectivity and VPN issues.
Contribute to knowledge base articles aligned with KCS practices; use ITSM-aligned incident management.
Follow security best practices and assist with endpoint vulnerability remediation and data handling compliance.
Required skills include experience with Windows/macOS support, Microsoft 365, Active Directory/Azure AD, and client networking.
Preferred qualifications include experience with Intune, MECM, Jamf, ITSM/ITIL knowledge, and enterprise ticketing platforms.
Salary ranges from $23.00 to $25.25 per hour, commensurate with experience and qualifications.