UIT Support Specialist

🇺🇸 Bozeman, MT 🕑 Full-Time 💰 $23 - $25 per Hour 💻 Information Technology 🗓️ April 30th, 2026

ITSM ITIL Intune

Edtech.com's Summary

Montana State University is hiring a UIT Support Specialist. The role delivers customer-focused IT support through phone intake and on-site assistance, troubleshooting issues with computers, mobile devices, software, connectivity, and access for the MSU community. The specialist provides remote and in-person service to ensure consistent support across UIT channels.

Highlights

Resolve technical issues for Windows and macOS devices, mobile technologies, printing, and network connectivity.
Provide support via phone, ticketing system, chat, and walk-in service, escalating as needed.
Assist with endpoint imaging, hardware repairs, and virtual desktop infrastructure support.
Perform identity and access management tasks including password resets and MFA guidance.
Use ITSM-aligned practices for incident and request management, maintain knowledge base articles.
Promote security best practices and assist with vulnerability remediation on endpoints.
Required skills: hands-on experience with Windows/macOS support, Microsoft 365, Active Directory/Azure AD, VPN, and client networking.
Preferred qualifications include experience with enterprise endpoint management tools (Intune, MECM, Jamf) and IT service management certifications.
Salary ranges from $23.00 to $25.25 per hour, commensurate with experience and qualifications.
Supports the MSU community within the UIT USG Service Desk, under the VP for Information Technology division.