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Montana State University

UIT Support Specialist

🇺🇸 Bozeman, MT 🕑 Full-Time 💰 $23 - $25 per Hour 💻 Information Technology 🗓️ April 30th, 2026
ITSM ITIL Intune

Edtech.com's Summary

Montana State University is hiring a UIT Support Specialist. The role delivers customer-focused IT support through phone intake and on-site assistance, troubleshooting issues with computers, mobile devices, software, connectivity, and access for the MSU community. The specialist provides remote and in-person service to ensure consistent support across UIT channels.

Highlights
  • Resolve technical issues for Windows and macOS devices, mobile technologies, printing, and network connectivity.
  • Provide support via phone, ticketing system, chat, and walk-in service, escalating as needed.
  • Assist with endpoint imaging, hardware repairs, and virtual desktop infrastructure support.
  • Perform identity and access management tasks including password resets and MFA guidance.
  • Use ITSM-aligned practices for incident and request management, maintain knowledge base articles.
  • Promote security best practices and assist with vulnerability remediation on endpoints.
  • Required skills: hands-on experience with Windows/macOS support, Microsoft 365, Active Directory/Azure AD, VPN, and client networking.
  • Preferred qualifications include experience with enterprise endpoint management tools (Intune, MECM, Jamf) and IT service management certifications.
  • Salary ranges from $23.00 to $25.25 per hour, commensurate with experience and qualifications.
  • Supports the MSU community within the UIT USG Service Desk, under the VP for Information Technology division.