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Ohio State University

Undergraduate Student Success Specialist

🇺🇸 Hybrid - Columbus, Ohio 🕑 Full-Time 💰 $21 - $28 per Hour 💻 Academic Advising 🗓️ October 5th, 2026
Academic-advising Higher Ed Retention

Edtech.com's Summary

Ohio State University is hiring an Undergraduate Student Success Specialist to support the academic success, retention, and progression of undergraduate students in the College of Pharmacy. The specialist uses student success data to spot students at risk and provides proactive outreach and individualized academic support. The role also leads undergraduate mentorship and leadership development programs and supervises student front-desk staff.

Highlights
  • Monitor undergraduate academic progress, using early-alert information, academic standing, and course outcomes to flag at-risk students.
  • Meet with students facing academic challenges to build individualized academic improvement plans.
  • Manage progression and academic status reports and present them to the Undergraduate Studies Committee.
  • Develop strategies with the advising team to reduce delayed progression and improve on-time graduation.
  • Build undergraduate mentor programs, including mentor selection, mentor training, and events that bring mentors and mentees together.
  • Create leadership workshops for students.
  • Hire, train, and supervise student front-desk staff.
  • Bachelor's degree or equivalent education and experience, plus 2 years of relevant experience; higher education experience is desired.
  • Pay range of $21.35 - $27.88 per hour.
  • Hybrid work arrangement mixing remote and in-office days in a full-time, 40-hour first-shift role.

Undergraduate Student Success Specialist Full Description

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Job Title:
Undergraduate Student Success Specialist
Department:
Pharmacy | Academic Affairs
The Undergraduate Student Success Specialist will support the academic success, retention, and progression of undergraduate students in the College of Pharmacy by using student success data to identify students who may be at risk and providing proactive outreach and individualized academic support. The position will monitor academic progress, manage progression reports, and collaborate with the advising team to improve on-time graduation. The role will also lead undergraduate mentorship and leadership development programs, including mentor selection and training, events, and leadership workshops, as well as hire, train, and supervise student front-desk staff. The position will be supervised by the Senior Student Success Specialist, creating a structure that promotes collaboration and consistency across student success efforts.

Undergraduate Retention & Academic Progression: 60%
  • Monitors undergraduate student academic progress and identifies undergraduate students who may be at risk for academic difficulty, delayed progression, withdrawal, or non-completion
  • Meets with undergraduate students experiencing academic challenges to assist in the development of individualized academic improvement plans
  • Uses academic performance, early-alert information, academic standing, course outcomes, and other student success data to identify students requiring proactive outreach
  • Develops individualized academic success plans in collaboration with students, academic advisors, faculty, and other appropriate partners
  • Conducts proactive outreach to students experiencing academic challenges
  • Monitors students' progress toward completion of academic requirements and expected progression milestones
  • Manages undergraduate progression/academic status reports and presents information to the Undergraduate Studies Committee
  • Develops strategies to reduce delayed progression and improve on-time graduation, along with the academic advising team
Mentorship and Leadership Development: 35%
  • Develops mentor programs at the undergraduate level to help students build upon their skills/professional knowledge and connect with university/college resources.
  • Plans and executes special events that bring together mentors and mentees
  • Leads the selection of mentors for mentor programs, trains mentors and leads mentors in developing programs
  • Develops leadership workshops for students
Other Duties: 5%
  • Other duties as assigned, supports the Office of Student Success with special events, and supports student workers in the Office of student Success

Required Qualifications:
Bachelor’s degree or an equivalent combination of education and relevant work experience. 2 years of relevant experience required. Strong interpersonal and communication skills. Ability to work collaboratively with students, faculty, staff, and campus partners.
Desired Qualifications:
Experience working in a higher education setting.
Additional Information:
The pay range for this job profile is $21.35/hour - $27.88/hour. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.
The College of Pharmacy believes in a healthy work/life balance, therefore, the work arrangement for this position is hybrid (i.e., remote and in-office), subject to change based upon the needs of the organization and as determined by College Leadership.
FUNCTION: Academic Administration
SUBFUNCTION: Academic Success and Enrichment
CAREER BAND: Specialized
CAREER LEVEL: S2
Location:
Parks Hall (0273)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.