Edtech.com's Summary

Absorb Software is hiring an Upper Mid-Market Account Manager to drive revenue growth by helping larger mid-market customers expand their use of Absorb's platform through upsell and cross-sell opportunities. The role requires building deep client relationships and aligning Absorb's solutions with each customer's goals to hit net-retention quotas.

Highlights

Increase net dollar retention within an assigned book of business through upsells and cross-sells.
Negotiate client contract renewals focused on growing Annual Recurring Revenue and long-term relationships.
Generate and close new "land and expand" opportunities within assigned accounts.
Build client-facing proposals and documentation to support the sales process.
Manage and accurately report the sales pipeline on a monthly and quarterly basis.
Participate in team meetings and projects to improve sales processes and output.
Require a post-secondary degree and 5+ years of experience managing client relationships and driving revenue through upselling.
Prefer SaaS or technology sales experience and familiarity with tools like Salesforce.
Fully remote-first role with a new-hire equipment allowance and monthly flex allowance.
Offer comprehensive health and wellness benefits, retirement savings, and bonus-plan eligibility.

Upper Mid-Market Account Manager Full Description

Who are we? We're not your typical HR team. From our CHRO and Sr. Talent Acquisition Manager to our group of incredible HR Pros, we approach things differently at Absorb! Imagine getting to work every day on a team made up of people who genuinely are excited about the work they do and who they do it with. At Absorb Software we are growing, and we need your help to make it happen!

Who are you? You are a true-blue SaaS/Tech org Recruiter and in this position, you'll have the opportunity to build relationships with our go-to-market leaders and directly support Absorb's growth!

You love to learn (after all, we are in the business of learning), have an eye for talent, are resourceful, and easily make connections with candidates to build trust and relationships. Ideally you'll have experience with SaaS recruiting, and you definitely have a leg up if you are the kind of person who can analyze data to identify key talent acquisition metrics.

What you'll be doing:

Build and nurture pipelines of candidates: work with hiring managers to develop strategies to find qualified, diverse candidates with a focus on GTM roles — Account Management, Sales, Marketing, Customer Success and Product — building talent networks through proactive market research and outreach while fostering a positive candidate experience.
Utilize established headhunting strategies and talent pipelines to target top candidates for harder-to-fill roles.
Embrace and continuously experiment with AI in Talent Acquisition, identifying opportunities to use emerging tools and insights to drive efficiency, elevate decision-making, and evolve how Absorb attracts and hires top talent.
Act as an external brand ambassador, networking and sourcing to ensure proactive development of talent pipelines aligning people, skills, and leadership competencies to get the right people at the right time.
Represent Absorb on social media channels for the purposes of driving employer branding and talent attraction.
Work with leaders to develop and action strategies to incorporate core competencies and ensure comprehensive interview assessments.
Maintain up-to-date knowledge of employment-related processes, policies, and recruitment best practices to keep hiring leads, prospective candidates, and the organization informed of new developments and key market trends.

What you need to do it:

5+ years of recruitment experience with experience recruiting for go-to-market and technical roles.
Post secondary degree or diploma, preferably with a focus on Business/Human Resources, or work-related experience in Talent Acquisition.
Solid experience utilizing LinkedIn Recruiter for direct sourcing of passive candidates.
Demonstrated experience partnering closely with business leaders to develop strong relationships, provide superior service, effectively manage expectations, and deliver an elevated candidate experience.
Experience in compensation evaluations and negotiations; international recruiting experience is an asset.
Strong knowledge of applicant tracking systems and experience leveraging technology to create effective processes, efficiencies, and metrics. Experience with Ashby (ATS) is a strong asset.

Technologies used: Absorb LMS, M365 Copilot, SharePoint, MS Teams, Ashby ATS, LinkedIn, ADP, Freshworks.

What we offer:

Fully remote-first work with flexible work arrangements.
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
New Hire Equipment Allowance and monthly Flex Allowance to support your success.
Endless opportunity for career growth and internal mobility.
Employee driven DE&I programs.

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [email protected]

Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

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Upper Mid-Market Account Manager

Edtech.com's Summary

Upper Mid-Market Account Manager Full Description

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